Bluenote
join:2008-01-24
Silsbee, TX
 ·HughesNet Satellit..
| Tech Support ?
flyingrose
I feel your frustration all too well. If it is not too late, you may want to reconsider the Hughesnet alternative. I think you have 30 days or so as I recall. Drop it, and try something else if it's available. I am approaching my last two months of the contract and I am looking forward to dropping Hughesnet in the dirt, reasons are too numerous. The first 9 months of the Hughesnet were not all that bad...but then...
Janurary started a newer trend of ripping off their customers. I have complained to the BBB and the Atty General of Maryland which finally got some actions taken by customer support if you want to call it that, however, after a month or two the service was back to near dialup speeds most of the time with the exception of say 11 pm to 2 am. I have had tech support here at the house on two occasions, both times for new equipment and a repoint, all to no avail. Overloaded bandwidth is their bottom line.
Yes it looks like they have oversold their bandwidth and continue to take on unsuspecting customers everyday, I do know that a business will not last much longer doing people this way. I am exhausted from their BS and intend to go with Verizon...perhaps the dish will make a decent birdbath?
Brace yourself for a rough ride, or perhaps learn a new language to talk with their "support" group. I wish you better luck than I had, and hope that your service eventually gets to "Normal" |
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iansltx
join:2007-02-19
Golden, CO | Get the WiSP NOW!
99% of terrestrial ISPs (including WiSPs) have better support than HughesNet. Nobody should use Satellite internet unless all other options are unavailable, and they can't amortize a T1 across a few friends... |
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bastnpny
join:2008-05-26
Morgan, TX
·HughesNet Satellit..
| Run as fast as you can to your nearest wireless ISP. It will be worth it in he long run. You do not want to be stuck in a contract for a service that is not working after only one week. I feel your pain. At least you have an alternative. I lives west of you and have no other alternative right now. |
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flyingrose
join:2004-05-27
Lott, TX
·HughesNet Satellit..
| Thanks for the replies
Thanks for the replies. I managed to get out from under FAP and upgrade to the $119/mo. 500meg version. Except for having to stay up all night a couple of times to upgrade Ubuntu, I haven't hit the limit.
I would have only been up one night but Hughes failed to actually upgrade me the first time I requested it so I aborted the download to avoid getting fapped again. The Ubuntu update was 600+ meg so I had to download during the window and stay up in case there were prompts to be answered.
I am only averaging 6-9 meg an hour doing research and blogging but that is partially because I have not yet figured out how to get video working under Ubuntu and I've been cautious about downloading anything.
Web designers should include a visible size of any downloads including .pdf files they use online so those under fap can decide whether to access them or not.
While researching I have come across information that makes it appear that limits may be coming soon to DSL and cable too. |
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