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Techs are constantly touching other user's keyboards, mice, and phones. While this contact may seem harmless, I have always theorized that this interaction is the cause of many a support tech's misery during the cold and flu season. If I'm right, not only do support techs pick up cold and/or flu bugs from end users' peripherals, they also pass them to other keyboards and, therefore, to other people. I decided to investigate this, and here's what I found. [more]

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