MattG
@cogentco.com
| reply to MattG
Re: Want to use my own modem - which one and where to buy?
Well, I went for it anyway. I found a Motorola SBV5220 on ebay and bought it.
I spent nearly three hours on the phone with Comcast trying to get it to work. We got the HSI service working... we were having problems getting the digital voice working. In trying to get voice to work, the Internet also stopped working.
Basically, there are two MAC addresses for these VOIP+Internet modems (one for each service). The person I was speaking to had these numbers switched. I thought she would just switch them back and try again, but instead she put me on hold to contact her internal support.
She came back and started asking questions about my modem, in particular, where did I buy it. I said ebay. She went on to say that Comcast is the sole buyer for the Motorola SBV5220 modems, and that they do not sell them. Before I could continue trying to use the modem, they would have to conduct an "equipment research".
Now, I understand that this modem could effectively be stolen (i.e. someone did not return it, and turned around and sold it on ebay). However, shouldn't this issue be between Comcast and whoever doesn't return their equipment? I.e., either bill that person, send a collection agency after him or even sue him?
What really annoys me is (1) I think I could have got this working had they not swapped MAC addresses (which resulted in the internal support call) and, even worse, (2) it appears that there is no way to avoid the modem rental fee. |
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JahsDisciple
Living my life like it's golden
Premium
join:2007-07-07
Baltimore, MD
 ·Comcast
| said by MattG :
Well, I went for it anyway. I found a Motorola SBV5220 on ebay and bought it.
you cannot use an emta for cdv that's not supplied by comcast. this is normal procedure. bad buy.
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"Nothing in all the world is more dangerous than sincere ignorance and conscientious stupidity." Rev. Dr. Martin Luther King, Jr. |
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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
·Comcast
1 edit | reply to MattG
said by MattG :
However, shouldn't this issue be between Comcast and whoever doesn't return their equipment? I.e., either bill that person, send a collection agency after him or even sue him?
Yes, the issue is between Comcast and whoever doesn't return their equipment. But now it's your issue - you just bought stolen property. Comcast won't activate their property that was stolen.. and here's the kicker.. if they do .. they will start charging you a monthly rate. Since it's *still* their equipment - even if you have proof of purchase. |
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