premio
join:2002-02-17
Antelope, CA |  Contacting Comcast Security
My organization is experiencing a DOS from particular Comcast IP's. What is the best number to contact Comcast to resolve?
Futile? |
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SoonerAl
Old Enough To Know Better
Premium,MVM
join:2002-07-23
Norman, OK | Have you posted this question on the BBR Comcast forum?
»Comcast HSI
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"When all else fails, read the instructions..."
MS-MVP Windows – Desktop User Experience |
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ctrip
Islam is a Religion of Peace
Premium
join:2002-07-16
New Cumberland, PA
 ·EarthLink
| reply to premio
»www.comcast.net/terms/abuse/
Report Abuse to Comcast
If you want to report a violation of the Comcast Acceptable Use Policy or the Comcast Agreement for Residential Services, or if you want to report that you are a victim of abuse involving the Comcast High-Speed Internet Service, send an e-mail to abuse@comcast.net. Be sure to include a complete description of the incident, its date and time, any relevant examples or log files, and any other information that may be useful to Comcast's investigation of the report. Also include your name and a telephone number where Comcast can reach you with any questions.
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premio
join:2002-02-17
Antelope, CA
1 edit | There really should be some mechanism to communicate directly with security or network operations for large enterprises.
Wasting time and resources to try and explain complex issues to tier 1 is frustrating. |
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jlivingood
Premium,VIP
join:2007-10-28
Philadelphia, PA
| reply to premio
You want to contact Customer Security Assurance (»security.comcast.net/get-help/co···ity.aspx). You may also wish to post in the Security forum at »forums.comcast.net.
How to contact the Comcast Customer Security Assurance Department:
The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected PCs (commonly referred to as "bots"), online fraud and other security issues.
Normal business hours (M-F, 9:00 am to 11:30 pm EST
S-S, 10:30 am to 6:30 pm EST)
888-565-4329
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