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Forums » US Telco Support » Verizon » Verizon Online DSL » Help with PPTP VPN Connectivity.
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« Why is there no need to enter your PPPoE username after...  
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wolfy339

join:2005-04-30
Edmonds, WA

 Help with PPTP VPN Connectivity.

I have a problem that I cannot seem to figure out for the life of me. When my dad attempts to connect to a VPN he uses for work he will get one of two errors: 619 and 721. I can clearly see in the modem firewall log that the ports for the VPN are being allowed correctly (TCP port 1723 and UDP ports 500 and 4500), however, the firewall on the modem also gives an "Unknown Protocol" and not allow the connection. My dad and I think this has to do with the fact that the VPN is using GRE along with the PPTP. The Modem is a Westell 6100, C90-610015-06 and is running firmware version 03.02.01 and I am wondering if there is a newer version of the firmware or if anyone here has any ideas for how to fix this.


aefstoggaflm
Open Source Fan
Premium
join:2002-03-04
Bethlehem, PA
·Verizon Online DSL

»www.howtonetworking.com/vpnissue···r619.htm

That perhaps?

Powered by Google search for error 619
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Please use the "yellow (IM) envelope" to contact me and please leave the URL intact.

wolfy339

join:2005-04-30
Edmonds, WA

reply to wolfy339
said by aefstoggaflm See Profile :

»»www.howtonetworking.com/vpnissue···r619.htm
That perhaps?
Powered by Google search for error 619
Will have to try that, in the mean time is the "Unknown Protocol" that I see in the modem's firewall log a red herring or may that mean something?


aefstoggaflm
Open Source Fan
Premium
join:2002-03-04
Bethlehem, PA
·Verizon Online DSL

said by wolfy339 See Profile :

Will have to try that, in the mean time is the "unknown protocol" that I see in the

modem's firewall log a red herring or may that mean something?
#1 Did it say anything else? Like unknown protocol: something

For example: unknown protocol: VPN?

#2 What level is your firewall in the router set to?

Is this what your router looks like

»www.portforward.com/english/rout···ndex.htm

?
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Please use the "yellow (IM) envelope" to contact me and please leave the URL intact.

wolfy339

join:2005-04-30
Edmonds, WA

reply to wolfy339
said by aefstoggaflm See Profile :

#1 Did it say anything else? Like unknown protocol: something

For example: unknown protocol: VPN?
No. It just says "Unknown Protocol".

said by aefstoggaflm See Profile :

#2 What level is your firewall in the router set to?
I have it set to Custom with some port forwarding.

said by aefstoggaflm See Profile :

Is this what your router looks like:
»www.portforward.com/english/rout···ndex.htm
Yes, thats it. see also: »www.portforward.com/english/rout···ndex.htm.


aefstoggaflm
Open Source Fan
Premium
join:2002-03-04
Bethlehem, PA
·Verizon Online DSL

Ok.

Log-in to your router and go to Configuration.

Show a screen shot of that..

That means.. Press the print screen button. Go to paint, and go to edit -> paste. Save the image as a jpg or jpeg.

Then upload the image with your next post..
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Please use the "yellow (IM) envelope" to contact me and please leave the URL intact.

wolfy339

join:2005-04-30
Edmonds, WA

reply to wolfy339
Click for full size
Service Configuration
Thanks for your help, I think my dad and I have finally solved it. I am using this message to post the solution.

The following is from the custom firewall config


Inbound Config:

pass protocol 4 >> done
pass protocol 47 >> done
pass protocol tcp, from port 1723 >> done, state
pass protocol tcp, from port 7250 >> done, state
pass protocol udp, from port 500 >> done, state
pass protocol udp, from port 1701 >> done, state
pass protocol udp, from port 4500 >> done, state




Outbound Config:

pass protocol 4 >> done, state
pass protocol 47 >> done, state
pass protocol tcp, to port 1720 >> done, state
pass protocol tcp, to port 1723 >> done, state
pass protocol tcp, to port 7250 >> done, state
pass protocol udp, to port 500 >> done, state
pass protocol udp, to port 1701 >> done, state
pass protocol udp, to port 4500 >> done, state
pass protocol udp, to port >=1024 >> done, state
-
Forums » US Telco Support » Verizon » Verizon Online DSLLooking for firmware »
« Why is there no need to enter your PPPoE username after...  


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