sashwa
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3 edits | "Official" email migration thread
Seeing that we are beginning to see problems with the new email system, I thought it would be a good idea to have 1 thread for any migration problems. Hopefully this will help George and Zak keep track of the different problems happening so they can be corrected.
Feel free to post your problem here. If you are having a problem unrelated to email, start your own topic/thread about your problem.
If you have already posted about your email problem, there is no need to re-post about it in this thread as George and Zak are already aware of those particular problems.
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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| Google Apps Update
Thanks for helping keep everything organized sashwa  . I am sure I speak for all of the members of the forum when I say that your involvement is greatly appreciated.
Though I have mentioned it in some of the other threads, I will provide a quick up here as well for everyone’s benefit. Mid last week we started the dual deliver process. Dual deliver works by delivering messages to both the new platform and the legacy platform. This is done to ensure that clients have time to update their settings on their mail clients and make the transition for an end user relatively seamless. Shortly after the change we saw a rise in the queues for our legacy platform. This was due to the new platform forwarding all mail to the legacy platform. Since the mail was now all coming from the same source IP (the new platform) the high level spam filtering on the legacy platform which filtered mail on a global level now could not be utilized. The legacy platform had to therefore process and deliver a much higher amount email. This caused the queues to rise and caused a delay in some messages from being quickly processed and delivered on Wednesday. Although the platform functioned properly, in order to take advantage of the dual delivery process we needed to make some adjustment in the process. As I explained above, dual delivery is necessary as it allows mail to be delivered to both platforms and doesn't require everyone to change their settings at one time. Spreading out the migration by utilizing dual delivery makes the transition process easier. In order to implement the proper changes, on Wednesday afternoon we re-pointed new mail directly back to the legacy platform.
After much testing Wednesday we enabled Postini spam filtering for DSL Extreme email accounts on Thursday. IKANO is one of Postini’s largest clients and has a great deal of experience with Postini who subsequently is now part of Google and is used in conjunction with the Google Apps platform. The mail was pointed from Postini directly to our mail servers which allowed us to monitor the load on the legacy servers. The Postini filtering performed extremely well and helped significantly reduce the load on our system.
On Friday we then turned dual delivery back on and began routing messages through the new platform. Since Friday morning, mail as been routing through the new platform which has perform extremely well. We then started the migration process to transfer clients mail from the old platform to the new platform on Friday afternoon. As of this afternoon we are about 1/3 through the migration.
On Monday we anticipate starting to announce the new platform to clients whose mail has been migrated. We will also put live the option to login to the new webmail platform for all clients. At that time all clients can update their settings and start using the new platform. If your mail has not been migrated up to that point, it would be migrated within the next week or so depending on how long the migration takes.
Thus far everything has gone extremely well for a large migration such as this. Kudos for our operations team and the Google team for working hard to make everything extremely smooth! We look forward to putting the new platform fully live tomorrow and having all of our clients move to it in the upcoming weeks.
I mentioned above that we will be temporally using the Postini filtering platform to help overcome the limitation with the legacy servers. Although the filters have proven to be extremely reliable and I haven’t seen any false positives, if a client would like to login to check their filtered messages they can do so by going to »login.postini.com. From there you will login with your username@dslextreme.com. Please note that three valid (non spam) messages must be received by an account before you can login to Postini. As I mentioned this is a temporary solution that will be used while dual delivery is turned on. Since Google Apps has the spam filtering in conjunction with Postini built into the interface that works extremely well, that extra step will be disabled once dual delivery and the old platform has been turned down.
Thanks for your continued support!
Thanks
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George
General Manager
DSL Extreme
Will work for reviews.  |
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TE
I must crunch
join:2006-05-07
Brea, CA
clubs:
1 edit | Thanks George and Thank you Sashwa.
George, I just tried to check my four DSLX E-mail accounts at »login.postini.com/ and was only able to login to one. Looks like I'll have to wait to receive more mail before I can login to check the three.
Anyway, I wanted to report that it is catching legit messages. Specifically, one from a family friend who is @roadrunner.com. I'm going to use the 'Junk Email Settings' link and disable Postini filtering. If this was going to be long term, I'd configure the white list or adjust the filtering options but from your post I think it's only for the short term.
Edit: Make that two legit messages. The other one from @Cox.net |
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giantsfan
join:2003-03-04
San Francisco, CA
| reply to sashwa
Re: "Official" email migration thread
Looks like the filters only caught spam at my email address. The Positini quarantine center only has entries starting from Friday, though, and none from Thursday. It also had fewer messages than I would have expected but that could just be due to normal fluctuations in spam level. |
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jadinolf
I love you Fred
Premium
join:2005-07-09
Ojai, CA
 ·DSL EXTREME
1 edit | reply to sashwa
My gracious, I went to Postini and found 14 emails going back to 9/4.
Well, they are lost now. 
Any reason for that?
When do we get the instructions for setting up our email?
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TE
I must crunch
join:2006-05-07
Brea, CA
clubs: | Lost? you couldn't select the box and click 'deliver'? |
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jadinolf
I love you Fred
Premium
join:2005-07-09
Ojai, CA
·DSL EXTREME
1 edit | said by TE :Lost? you couldn't select the box and click 'deliver'? Yes, I did. It turns out they were not lost, they just took a long time to get to me.
We got Postini dumped on us with absolutely no explanation. I had never even heard of it. Who assumed instant knowledge? What's going to happen to people who don't even know this forum exists.
Anyway, those 14 emails were not SPAM. To solve that problem, I turned off the SPAM filter.
What's next?
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t1292
join:2008-06-14
Simi Valley, CA | When are we going to get the setup instructions? |
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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| We have pushed forward with migrating the second batch of email into the system. Though we anticipated launching today, we opted to move forward with getting another batch of clients physical mail loaded into the new platform prior to announcing. Depending on how quickly that batch is migrated we will move forward with launching. Once the new webmail is launched on our site, setup instructions will also be available on the website. I will let you know as things progress.
Thanks
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George
General Manager
DSL Extreme
Will work for reviews. |
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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| reply to sashwa
New Platform is Live
I am excited to announce that we have pushed the new platform live! When you login to webmail you will now have the option to use the new interface.
Additionally we have updated our setup instructions in our Knowledge base with the new information. You can find the setup instructions off of our Google Help Center.
You can feel free to start using the new platform and update your settings if you use an email client. We are still migrating users email over to the new platform. Once your physical email has been migrated you will receive an email advising you of this. You are welcome to start using the new platform in the time being as all new mail is being delivered to both platforms.
Thanks
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George
General Manager
DSL Extreme
Will work for reviews. |
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jadinolf
I love you Fred
Premium
join:2005-07-09
Ojai, CA
·DSL EXTREME
2 edits | George, I'm confused. I thought that this would also affect our "regular" email (pop/smtp)
Am I wrong?
Well, I switched over a found email in my SPAM folder which is not SPAM. I do not get SPAM at this address. Can the filter be turned off? Didn't find a place. Thanks.
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knightdark0
join:2003-01-07
San Jose, CA | reply to sashwa
Re: "Official" email migration thread
Why can't I find the folders I previously created on the web mail? The new platform only has the regular folders such as inbox, sent, etc. The folders and the emails I put in them got lost.
Could someone help take a look? |
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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| reply to jadinolf
Re: New Platform is Live
said by jadinolf :I thought that this would also affect our "regular" email (pop/smtp) Am I wrong? Well, I switched over a found email in my SPAM folder which is not SPAM. I do not get SPAM at this address. Can the filter be turned off? Didn't find a place. Thanks. In order to connect to the new servers you will need to update your connection settings in your email client. Our knowledge articles have been updated with the new settings. You can view them by going to the following link and selecting your email client type.
»https://www.dslextreme.com/Support/KB/Ca···d=1N5M1V
Spam and Virus filtering is on by default and can not be disabled.
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George
General Manager
DSL Extreme
Will work for reviews. |
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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| reply to knightdark0
Re: "Official" email migration thread
said by knightdark0 :Why can't I find the folders I previously created on the web mail? The new platform only has the regular folders such as inbox, sent, etc. The folders and the emails I put in them got lost. Could someone help take a look? Although mail is active for all clients on the new platform, the process to migrate the old mail has not yet been completed. Since we are migrating messages from thousands of users with thousands of messages in them to the new platform this process can take a while. To date we have migrated approximately 1/3 of the physical email to the new platform. That process will continue in the background over approximately the next week until it completes. Your old folders and messages will show up as labels once your box has been migrated. If you need to check a message that is stored on legacy servers you still have the option to login to those until the migration is complete.
In glancing at some of the migration data I saw a client with over 127,000 stored on our server. Those obviously can take some time to move over. 
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George
General Manager
DSL Extreme
Will work for reviews. |
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jadinolf
I love you Fred
Premium
join:2005-07-09
Ojai, CA
·DSL EXTREME
| reply to dslx_gm
Re: New Platform is Live
said by dslx_gm :said by jadinolf :I thought that this would also affect our "regular" email (pop/smtp) Am I wrong? Well, I switched over a found email in my SPAM folder which is not SPAM. I do not get SPAM at this address. Can the filter be turned off? Didn't find a place. Thanks. In order to connect to the new servers you will need to update your connection settings in your email client. Our knowledge articles have been updated with the new settings. You can view them by going to the following link and selecting your email client type. » https:// www.dslextreme.com/Support/KB/Ca···d=1N5M1VSpam and Virus filtering is on by default and can not be disabled. I'll be darned, if the SPAM filter is that bad, I'll have to check webmail several times a day to move the "SPAM" to my regular email.
I've had gmail for 4 years and the SPAM filter there works great. They can't be the same.
Thanks for the link. I will update my mail settings.
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dickmead
join:1999-08-22
Pasadena, CA | reply to dslx_gm
Re: Google Apps Update
I already have existing gmail accounts with the same usename as 2 of my dslx accounts. Has your move just given me a headache?
How do I address this little issue? |
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TE
I must crunch
join:2006-05-07
Brea, CA
clubs: | Shouldn't be a problem as your domain will stay the same.
you'll have something@gmail.com and something@dslextreme.com.
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dickmead
join:1999-08-22
Pasadena, CA
·DSL EXTREME
| Well maybe so, and maybe not.
I used the web mail interface and see items in the inbox. Using Apple Mail (Leopard) I see nothing when I use either the old dslx or the new gmail servers.
I enabled imap under my dslx usename on gmail.
Now do I use my old dslx passwords, or my current gmail passwords.
They were obviously different.
The mailbox nicely goes offline. Not too useful.
If I hear I have to delete and recreate accounts, I won't be happy. |
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TE
I must crunch
join:2006-05-07
Brea, CA
clubs:
| Are you using POP3 on any system? If so, if you haven't told it to 'keep a copy on the server' you will not have any message on the server that has already been downloaded using POP3.
Your passwords should be the same unless it doesn't meet Google requirements. Someone correct me if I'm wrong... Min length - 8 chars... |
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OZO
Premium
join:2003-01-17
| reply to jadinolf
Re: New Platform is Live
said by jadinolf :said by jadinolf :Spam and Virus filtering is on by default and can not be disabled. I'll be darned, if the SPAM filter is that bad, I'll have to check webmail several times a day to move the "SPAM" to my regular email. Wow! Checking daily "SPAM" folder is not an option for me!!!
I need a way to completely block the filtering. Please, let me do it!
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Keep it simple, it'll become complex by itself... |
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