Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ
 ·Verizon Online DSL
| reply to lstevens
Re: Sudden Speed Drop/Weird Stats/Support Says "No Problem"
1). Any number of things can cause the sync rate to drop. In your case, it's the low margins. What's causing that is the real question. The answers are numerous, but things that you can check on your end are filters, jacks, and wiring. If you can access the NID, connect the modem there and see if the stats improve. If they do, the problem is on your end. Otherwise, it's something for Verizon to deal with.
2). Pretty bad. See above for things you can do.
3). Pretty much comes down to getting a hold of the right support person in the first place. Whoever you got the first time should have never said things were fine. Far from it. Normal sync is 3360/864, margins should be a minimum of 6/10, and the attenuation for that speed isn't usually more than 50 on the down side. After checking as much as you can on your end, try calling again and don't let them tell you things are fine. If that fails, post your issue in the Verizon Direct forum. |
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lstevens
join:2002-08-17
Brookline, MA | My Down Stream Margin (dB) varies greatly from hour to hour, from low single numbers to the low teens. Right now, it is -1.5 (I didn't even know it COULD be negative).
What can cause it to fluctuate so much? |
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Another_Clueless
@verizon.net
| said by lstevens  :[... snipped useless input ...] What can cause it to fluctuate so much? Jodokast96 has already answered this same question that you'd asked earlier. The answer and suggestions would still be the same... |
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