espero
@merr.com
|  Powercom
I have been trying to port a Powercom (Verizon reseller) number unsuuccessfully for the last two weeks and cannot seem to get a match with Verizon. Any ideas, the Verizon self-help ticket is not working, they just throw me into a loop that references back to the NMC and then the NMC tells me to open a ticket. |
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RockyBB
Premium
join:2005-01-31
Longmont, CO | what is NMC? |
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espero
@merr.com | reply to espero
The Verizon NMC is their National Market Center |
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RockyBB
Premium
join:2005-01-31
Longmont, CO
| as you are not a customer of Verizon, you are a customer of Powercom, you should not expect any helpful response to your info request from Verizon. Powercom, and the carrier that is attempting to port-in the number from Powercom, should be your resources. You don't mention the identity of that carrier, or any other details of your situation. Is distinctive ring or DSL involved here? |
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espero
@merr.com
| Powercom is a reseller of Verizon numbers but when I contacted them they said they do no porting on their own. I did a lookup of the number and it has never been ported so that tells me it still resides with Verizon. The customer sent me their bill so I know they are Powercom's customer. I just can't seem to get to the correct Verizon dept. to port this; I think I might have to give up. |
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RockyBB
Premium
join:2005-01-31
Longmont, CO | said by espero :
The customer sent me their bill so I know they are Powercom's customer.
Are you a carrier? |
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espero
@merr.com | Yes, we are a CLEC. Haven't had any trouble porting with other Telco's until this one. |
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RockyBB
Premium
join:2005-01-31
Longmont, CO
| If Powercom and Verizon's wholesale departments are not responsive to you, then advise your end user that you don't have agreements to port from Powercom, which seems to be true ... have them port direct to Verizon, then pick it up. that will be a test of your selling skills! |
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espero
@merr.com | Yes, I guess that's what I will have to do. Just hate to give up on something. It's my first failure to port with a company. Thanks for the advice. |
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