alany301
@rcn.com
| reply to Jim5
Re: [Newsgroups] "Unable to connect to news.rcn.com:119"
Last night I discovered that my newsgroups stopped working (its been quite a while since I used them). I checked the settings but I was unable to resolve the problem despite my skillset so I called for RCN tech support. Why couldn't RCN just tell me that RCN discontinued newsgroups when I called with this problem of server not found?
Instead, last night the RCN tech support guy scripted me click by click through the Outlook Express setup to add the account for news.rcn.com, which I already tried and knew backwards and forwards, but try and try we did, amazingly it just wouldn't work - go figure - then he kindly informed me that he has completed all the support on this problem that RCN is obliged to do - which struck me as an odd thing for him to say - and he advised me there was nothing else he could do - and then he told me that this problem is due to the configuration of my computer not RCN and I need to call Microsoft - he said they know this problem and they will be able to help me. But even as I pressed for a better explanation of this fishy posture he would not say anything more about this problem supposedly he knows Microsoft knows about except that I should call Microsoft. It was very peculiar and now that I have found this post I have to conclude that it was all a snowjob. I sincerely resent this deceptive brushoff and who wouldn't? . Why not just tell me RCN no longer provides newsgroups instead of wasting my time and sending me off on a fools errand? Is RCN worried that someone might be upset over this or spread the word that this contracted item is no longer provided? Maybe if I call back I can get a different story. That happens sometimes with tech support but this was really not the way to treat customers. |
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negativeduck
Premium,VIP
join:2002-02-14
Centreville, VA
| Alany,
Honestly, the call center was aware they had all of the information sent to them a few weeks ago and then an update sent last week. That's not say that a tech didn't make an error and what not. I appreciate the feedback and I'll have the note sent again so nobody else has to feel the pain that you did.
All of their "scripts" as you put it should have been updated but I'll get this double checked to make sure something didn't get missed.
Sorry for the inconvenience and your wasted time.
--
Bryan Laird
Director Product and Technology |
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wbertram
join:2005-08-19
Allentown, PA
| said by negativeduck  :Alany, Honestly, the call center was aware they had all of the information sent to them a few weeks ago and then an update sent last week. That's not say that a tech didn't make an error and what not. I appreciate the feedback and I'll have the note sent again so nobody else has to feel the pain that you did. All of their "scripts" as you put it should have been updated but I'll get this double checked to make sure something didn't get missed. Sorry for the inconvenience and your wasted time. First you raise my rate by $30 a month, then you cut off news.rcn.com without so much as an email notice, forcing me to purchase an alternative news service, and next you will force me to rent additional cable boxes for all the TVs in the house. Seems to me like a recipe for disaster - RCN's disaster! Does RCN honestly think that a large portion of their customers are not actively seeking out alternative source for the services they presently purchase from RCN?
So, you sent a notice of the impending netnews cancellation to your absolutely useless customer service team. Why wouldn't you send a notice to your CUSTOMERS??? So that they could make appropriate preparation to cut over to another news service?
I don't know whether FIOS or SECTV will prove to be better or worse service providers than RCN, but I can assure you that I will be off this sinking ship at the first opportunity I have. |
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nickcatal
join:2008-06-23
Chicago, IL
1 edit | Get a 3rd party USENET provider
Your entire life will change  |
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wbertram
join:2005-08-19
Allentown, PA
1 edit | Unfortunately, we are in an area where only RCN provides service. Can't even get DSL service here. |
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nickcatal
join:2008-06-23
Chicago, IL | reply to wbertram
Most ISPs have horrible news services anyways, and they monitor your usage... going with a 3rd party provider is probably the best bet anyways |
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mjr
Premium
join:2003-09-18
Bethlehem, PA
| reply to negativeduck
Re: [Newsgroups] "Unable to connect to news.rcn.com:119"
I've stood by RCN for a LONG time. I signed up for RCN service in October of 1997, when I moved into the LEahigh Valley, signed up for triple play when it was first offered to me more than 6 years ago, and have sent them more than $10,000 since the beginning. This leaves a real bad taste in my mouth.
Quite disappointed. Seriously, how much did it cost RCN to subcontract giganews? Can't imagine is was very much at all.
Very disappointed. |
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