said by negativeduck 
:Alany,
Honestly, the call center was aware they had all of the information sent to them a few weeks ago and then an update sent last week. That's not say that a tech didn't make an error and what not. I appreciate the feedback and I'll have the note sent again so nobody else has to feel the pain that you did.
All of their "scripts" as you put it should have been updated but I'll get this double checked to make sure something didn't get missed.
Sorry for the inconvenience and your wasted time.
First you raise my rate by $30 a month, then you cut off news.rcn.com without so much as an email notice, forcing me to purchase an alternative news service, and next you will force me to rent additional cable boxes for all the TVs in the house. Seems to me like a recipe for disaster - RCN's disaster! Does RCN honestly think that a large portion of their customers are not actively seeking out alternative source for the services they presently purchase from RCN?
