said by Maverick2k4 
:<sarcasm>Viatalk never has long wait times. Obviously you are mistaken..</sarcasm>
I've tried to call them on week days about 9 pm Eastern time.
and both time waited more then 10 minutes before I disconnected.
Oops. My sarcasm tags weren't encoded so they got stripped off. That was meant to be facetious. Others have complained about long support times, but the official company line is that the support queue lengths are always "normal" and less then 5 minutes, despite what many have actually experienced.
