Locutus65
A Closed Mouth Gathers No Foot
Premium
join:2001-05-24
Houston, TX
clubs:
 ·Comcast
| reply to Locutus65
Re: No No No No!!
Well, My wife has verizon. Has had for years with her ex husband's account. She now has her own. Previously she got all incoming calls free no matter from where. Her new account only allows free incoming from Verizon however this was never explained to her when she opened her own account. The first month she went over on her minutes a bit ($13.00 to be exact). She called Verizon to see if they would adjust this off since it was her first overage. They refused, the only thing they would offer was to take the $13 off IF she upgrade her plan which would have cost her $20 more per month. I used to work for Alltel and this would have been no problem.
Second, my mother in law also has Verizon and has had for years. Her purse along with her cell phone was recently stolen. We had an extra verizon phone we loaned her. We called to get her phone number put on the loaner phone (another thing we easily did at Alltel) and of course verizon would not do it. They said she would have to wait to get her new phone.
That is what I'm talking about. Verizon has crappy rules and customer service.
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Black is the absence of light, but white is the absence of memory, the color of can't remember.
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degauss1
join:2001-07-02
Hillsboro, OR
 ·ViaTalk
 ·Verizon FIOS
·Comcast
·Axvoice
1 edit | said by Locutus65  :...rom where. Her new account only allows free incoming from Verizon however this was never explained to her when she opened her own account... I've had VZ for over 10 years straight and NEVER known them to have a plan with free incoming calls fromm off network.
VZ has been top notch customer svc in my book and they are TOP RATED with JD Powers.
Rates might not be the greatest but the phone always works and CS has done some pretty good things whith overages for me and mine. |
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hottboiinnc
ME
join:2003-10-15
Cleveland, OH | Anyone can be bought. Especially JD Power. |
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wombough
join:2001-08-30
Beaufort, SC
·Packet8
·Skype
| reply to Locutus65
I hate to sound like a jerk. But one does anyone ever read what they sign up for anyway. And two its her own fault she went over not theirs so why would they adjust?
Got pulled over once 45 in a 35. I said I was going 45 the speed limit which has been that way for 5 years and he said it changed last week and I actually just passed the sign. I said fair enough my fault for lack of attention.
point we all need to pay attention everything changes in time!! |
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Locutus65
A Closed Mouth Gathers No Foot
Premium
join:2001-05-24
Houston, TX
clubs:
·Comcast
| said by wombough :I hate to sound like a jerk. But one does anyone ever read what they sign up for anyway. And two its her own fault she went over not theirs so why would they adjust? Got pulled over once 45 in a 35. I said I was going 45 the speed limit which has been that way for 5 years and he said it changed last week and I actually just passed the sign. I said fair enough my fault for lack of attention. point we all need to pay attention everything changes in time!! But in the world of customer service giving someone a one time break is good.
As for your ticket, yes you were speeding and admitted it, but wouldn't you have felt better if the cop would have just given you a warning since the sign recently changed?
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Black is the absence of light, but white is the absence of memory, the color of can't remember.
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wombough
join:2001-08-30
Beaufort, SC
·Packet8
·Skype
| Its not good business for them to give everyone a one time break. Does your cable company give you a one time break for ordering a movie? Does your electric company give you a one time break if you use more then you normally do? Does your supermarket give you food if you spend you food budget? I mena come on why does everyone think cell phone providers are suppose to give stuff away. They are just like any other.
And he could have gave me a warning but it made me be more aware. As I bet the overage your wife had to pay made her more away of her plan. |
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