lan
@vif.net
| Slow connexion with VIF Internet
Hello,
I am a client of VIF Internet from 1 year and a half and I would like to know if it's normal that the speed of my Internet connection does not exceed 110k/sec?
This week the average speed is 95k/sec.
With Sympatico, the average speed of my Internet connection was 300k/sec or more.
But when I moved at VIF, I bought a new SpeedStream 5360 modem and a router Trendnet 432brp therefore the current modem is connected behind a router.
With all this, is it normal to have a slow Internet connection?
Do you think my modem or my router has a problem?
Merci! |
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CanerisErik
Caneris
Premium,VIP
join:2007-10-03
Toronto, ON | Can you post your line stats please? |
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ep80
join:2008-08-11
Montreal, QC
| reply to lan
Since you moved from an ISP to another and especially from Bell, try contacting VIF support and ask them to check your profile. I would guess that your profile was lowered to the default when leaving Bell and going to VIF. It is a normal operation, even if it should be different because it makes more work for the customer. |
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lan
@vif.net | reply to CanerisErik
How do I do the line stats?
Oh yes, I forgot to mention that when I moved to Vif Internet I also moved to a other house. |
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lan
@vif.net | reply to ep80
Ok thank you! I will contact the tech support of ViF Internet. |
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lan
@vif.net
| reply to lan
Hello, it's me again and I have good news.
I solved my problem.
A technician of Bell went to my house 2 days after I called VIF Internet and they said that my telephone line wass not good.
Now I can go up to 530k/sec.
Thank you! |
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