Why does speed upgrade cause contract restart?

Author	All Replies
fareal join:2005-10-05 ·VOIPo ·DSL EXTREME ·EarthLink	Why does speed upgrade cause contract restart? I have had DSL Extreme's basic 768/128 DSL ($18) for six months and I would like to upgrade to the 3000/768 ($30). Why will this cause my 12 month contract to restart? I obviously don't mind paying the additional $12 per month, but I would like to avoid the contract restart since the cancellation fee is quite hefty at $250. We are currently renting our home and I'm not sure how much longer we plan to stay here. I would hate to be stuck with that cancellation fee if we did have to bail. It would basically mean I would have paid an additional $20 monthly for my DSL service if I had to cancel. Anyone at DSL Extreme listening and willing to help out a happy customer? I left a good review for you guys here at DSLReports
fareal join:2005-10-05 ·VOIPo ·DSL EXTREME ·EarthLink	to forum · permalink · · 2008-10-09 20:00:16 ·
MTB join:2007-06-29 Newport Beach, CA	They told me that it was not a problem if you are upgrading a service. They never told me that a contract would restart.
MTB join:2007-06-29 Newport Beach, CA	to forum · permalink · · 2008-10-09 23:05:25 ·
fareal join:2005-10-05 ·VOIPo ·DSL EXTREME ·EarthLink	said by MTB : They told me that it was not a problem if you are upgrading a service. They never told me that a contract would restart. I was told that by one rep via their chat support as well. But I confirmed two other times via email and via chat-billing support and they both said the 12 month contract would restart.
fareal join:2005-10-05 ·VOIPo ·DSL EXTREME ·EarthLink	to forum · permalink · · 2008-10-09 23:12:26 ·
dslx_gm Premium,VIP join:2002-12-26 Winnetka, CA	reply to fareal fareal - The representative you spoke with was correct. In most instances if you make a change to your service including upgrade or downgrading and are currently under a one year contract you will be required to renew for another year. You can find the options that are specifically available to your account by going to »www.dslextreme.com/members. From there select the modify subscription link on the left hand side. That will show you all of the packages and options that are specifically available to you. Thanks -- George General Manager DSL Extreme Will work for reviews.
dslx_gm Premium,VIP join:2002-12-26 Winnetka, CA	to forum · permalink · · 2008-10-09 23:25:38 ·


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