Stoic
@verizon.net
| This is nuts-FIOS Internet is sloooooooow It's really only been in the last couple of weeks I've noticed my youtube vids loading really slow. So I got on speedtest.net to check the speed and got this
I've made two calls to FIOS Internet support and got the runaround both times. The last time I asked if they could check the speed and the guy told me he couldn't/was unable to do that. When I had Comcast, they could always check the line speed.
Really, up until just recently, I've been really happy with the service.
Oh, btw, when I go to speedtest.net the little yellow pyramid indicating my "home base" is located in Kansas City whereas I live in Ellicott City, Maryland.
I've told them this too and it didn't seem to make a difference.
I think I've got my setup is majorly misconfigured by Verizon and the techs I've been dealing with don't have a clue.
I'm about to drop it and go back to Comcast. | |
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 stoicjim
join:2008-10-16
Ellicott City, MD | Re: This is nuts-FIOS Internet is sloooooooow Oh, I should have mentioned I have the 20/5 service. | |
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fiosphilly
@verizon.net | That's exactly the same problem I am having. I have 20M/5M and my download speed is less than 2M. I called Verizon twice and they couldn't fix it. I am about to drop Verizon Fios because of their incompetent customer service. | |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA | Re: This is nuts-FIOS Internet is sloooooooow The problem, in my opinion, is not the customer support reps; it's something in their hardware and, given the number of people now experiencing problems, I think it's 'outside the house'.
--
Regards,
Joseph V. Morris | |
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mikepd
Discovery
Premium,MVM
join:2000-10-26
New Port Richey, FL
clubs: | You may be hitting a bottleneck outside of Verizon's network. Run a trace route and see where the problem is located as you may be dropping packets at some router at a particular point.
--
Always Reach Beyond Your Grasp | |
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| ossysprog
join:2007-11-20
Santa Fe Springs, CA | Re: This is nuts-FIOS Internet is sloooooooow  | |
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| | guppy_fish
Premium
join:2003-12-09
Lakeland, FL
 ·Verizon FIOS
| Re: This is nuts-FIOS Internet is sloooooooow Speedtest.net uses many different ISP for testing, there is no load balancing and its a complete crap shoot what you will get for reported performance. I doubt most of the speed test servers used can handle FIOS speeds with any accuracy
try a www.speakeasy.net/speedtest and select a location near you | |
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| | | JohnnyY
Premium
join:2008-10-16
Redlands, CA
1 edit | Re: This is nuts-FIOS Internet is sloooooooow Count me in. I've had FIOS for two years now and since 10/4 I've been getting horrible download speed. Called tech support and a couple of trouble tickets were issued but I'm not even sure if the higher level tech even bother checking into it because everytime I called in I was told there's no updates. The following are the actual speed I'm getting:
XP SP3 ISO from Microsoft.com @ 68KB/Sec
Drivers from ati.com @ 85KB/Sec
JAVA from java.com @ 75KB/Sec
Acrobat reader from Adobe.com @ 80KB/Sec
Binary download from news.giganews.com @ 45KB/Sec
But strangely it's not across the board. I did manage to find a couple of download sites where I'm downloading at my max:
Drivers from Nvidia.com @ 2.3MB/Sec
Drivers from downloads.trendnet.com @ 2.3MB/Sec
I have the 20 down / 20 up plan by the way.
Update 10/18/08:
Downloading drivers from Nvidia.com is now at only about 30KB/Sec
I agreed totally with jvmorris that it must be something wrong within the Verizon network. | |
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AmandaWalker
@verizon.net
| Re: This is nuts-FIOS Internet is sloooooooow Same here, in Reston, VA. 50/20 service, which has worked great since install on 9/29 until 10/17. Starting 10/17, upload speed is still 20, download speed is 0.3Mbps according to Verizon's own speed test (and is about what I'm getting from the rest of the Internet). Rebooted the router and ONT, no change.
For the first two weeks, I've been very impressed with FIOS, but this is pretty craptastic. | |
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Heritageguy
@verizon.net
| Re: This is nuts-FIOS Internet is sloooooooow - Router Down I'm having the same problem. Very slow downloads to some locations and normal service to others for the past 3 days. Verizon support was clueless. I found and ran Internet Traffic Report (»www.internettrafficreport.com/namerica.htm) and found that there is a router down in Vienna, VA (mae-east.wenet.com). I'm guessing that any local or national traffic that normally uses that router from my location (near Vienna) is being rerouted and delayed.
As an example, any access north, west, and far south is normal speed. Any local access is delayed. For some reason upload speeds do not seem to be affected.
The site is currently showing router outages or slowdowns in Vienna VA, Wisconsin, and Colorado (Greenwood Village). | |
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| | | | HerbW
join:2008-10-18
Herndon, VA
| Re: This is nuts-FIOS Internet is sloooooooow C:\>tracert ndt.dhspeedtest.com
Tracing route to ndt.dhspeedtest.com [208.97.141.21] over a maximum of 30 hops:
1 1 ms 1 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 2 ms 1 ms 1 ms 96.231.199.1
3 3 ms 3 ms 2 ms G11-1-661.LCR-06.WASHDC.verizon-gni.net [130.81.104.180]
4 4 ms 3 ms 3 ms P15-3.LCR-01.PTLDOR.verizon-gni.net [130.81.28.146]
5 * 5 ms 5 ms 0.so-5-1-0.XT2.DCA5.ALTER.NET [152.63.36.213]
6 83 ms 79 ms 83 ms 0.so-6-0-0.XL2.LAX15.ALTER.NET [152.63.112.61]
7 82 ms 78 ms 82 ms POS7-0-0.GW3.LAX15.ALTER.NET [152.63.112.109]
8 80 ms 83 ms 80 ms internapGIGE-gw.customer.alter.net [157.130.236.110]
9 83 ms 79 ms 80 ms border20.po1-20g-bbnet1.lax.pnap.net [216.52.255.37]
10 140 ms 241 ms 166 ms newdream-8.border20.lax.pnap.net [216.52.220.146]
11 83 ms 79 ms 83 ms gameserver.houkouonchi.jp [208.97.141.21]
Trace complete. | |
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phillyfios
join:2008-10-15
Bryn Mawr, PA | Anybody having this slow download speed issue resolved? Mine have not after more than a week and 3 calls to Verizon. | |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA
| Re: This is nuts-FIOS Internet is sloooooooow I think mine got resolved sometime on Sunday, but I won't be positive until I've had at least 24 hours during the week to test.
Whatever they did was outside the house and further out than the ONT. They haven't told me what the problem was or what was required to fix it.
Currently, checking Verizon e-mail using Outlook (with no incoming mail pending) takes about two seconds as compared to two minutes previously.
For the most part, videos are streaming smoothly again. Earlier, I would experience at least six pauses in the first minute of play. (And, no, this was not popular streaming videos; I immediately started testing with less popular, non-topical videos.)
--
Regards,
Joseph V. Morris | |
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| | heritageguy
Premium
join:2008-10-18
Herndon, VA
1 edit | Re: This is nuts-FIOS Internet is sloooooooow Mine seems to be fixed also. Must have happened after midnight on Sunday. E-mail and local access seem to be working at normal speeds. Speakeasy speeds from the DC server are back to normal for me.
Seems like the server down in Vienna that I reported previously had nothing to do with the problem. That server is still down. | |
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JohnnyY
Premium
join:2008-10-16
Redlands, CA | Man, you guys are lucky. My download is still crawling at about 90KB/Sec max since 10/04/08 if I'm lucky and webpages takes forever to load up completely. I think I'll call tech support again tomorrow and see if there's any update. | |
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| HerbW
join:2008-10-18
Herndon, VA
| Re: This is nuts-FIOS Internet is sloooooooow My speed in the Herndon, VA area is back to normal again, after being very slow for about 4 days. Speedtest to Washington DC is 20 Mbps again (it was around 0.5 Mbps - but only for Washington, DC). Speedtest to other areas, such as Delaware, was normal during the slow down period. Just Washington DC was bad for whatever reason. | |
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| | JohnnyY
Premium
join:2008-10-16
Redlands, CA
| Re: This is nuts-FIOS Internet is sloooooooow Below are my pathetic results from speedtest.net:
San Diego, CA
San Jose, CA
Los Angeles, CA
 | |
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| | | ProFiOSDude
Premium
join:2005-05-27
Chesapeake, VA
| Re: This is nuts-FIOS Internet is sloooooooow Call the FSC and ask to see if your data connection was recently changed over to GIG-E. They may need to contact their Tier II to verify. If the changeover time frame is somewhat coincidental to when you started getting slow speeds, they may need to reboot their edge router in the middle of the night.
PFD | |
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| | | | JohnnyY
Premium
join:2008-10-16
Redlands, CA
2 edits | Re: This is nuts-FIOS Internet is sloooooooow said by ProFiOSDude  :Call the FSC and ask to see if your data connection was recently changed over to GIG-E. They may need to contact their Tier II to verify. If the changeover time frame is somewhat coincidental to when you started getting slow speeds, they may need to reboot their edge router in the middle of the night. PFD ProFIOSDude, do you work for Verizon or do you just know a lot about networking?
I mentioned your suggestion to the tech support on 10/21 and she totally ignored me and asked me to skip the router and connect my box to the ONT directly. That didn't help. So she said the ONT might need to be replaced which I was told by other tech supports that it was fine.
So on 10/22 I called again, this time I was put on hold for like 10 minutes or so while the network specialist was checking my line again. While waiting, I asked the middle man to find out if my data connection was recently changed over to the gigabit ethernet, he confirmed it was changed on 9/30. I told him I couldn't pinpoint the exact date but my problem did started around 10/01 or so but waited to call Verizon until the 4th and then I told him to tell the specialist what ProFIOSDude had suggested. THEN the specialist just asked me to wait 24 to 48 hours and if it's still not fixed, call them again. Well, guess what? The next morning (10/23), I checked my download speed and it's back to normal.
This is unbelieveable. Verizon couldn't figure out what my problem was for three weeks and it was fixed only because I mentioned to them a solution provided by ProFIOSDude.
But please people, don't start flooding Verizon with calls asking them to do a reboot just because you're downloading at 18Mbps instead of 20Mbps. This is for extreme cases similar to mine and may or may not be the solution. | |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA | Re: This is nuts-FIOS Internet is sloooooooow According to Forrest Gump, stuff happens. 
--
Regards,
Joseph V. Morris | |
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panda
Visualize Whirled Peas
join:2000-01-08
Danvers, MA | If what ProFIOSDude suggested is what actually corrected the issue, then it might have been the buffers on the card(s) needed to be flushed.
Flushing is a good thing at times. | |
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Smith6612
Premium
join:2008-02-01
united state | Re: This is nuts-FIOS Internet is sloooooooow Heh. Try running that kind of speed test on a 500Mhz Pentium III laptop. I have one that handles 3Mbps DSL fine on flash tests, even speedtest.net, though has horrible ping and maxes out at 6Mbps (haven't found a big enough pipe to tweak it with). | |
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| | | | JohnnyY
Premium
join:2008-10-16
Redlands, CA
| I'm not too fond of these speed test site anyway. Testing on the Phoenix, AZ server shows my speed are just fine.
However, as posted before, below are the real world download speed I'm getting:
XP SP3 ISO from Microsoft.com @ 68KB/Sec
Drivers from ati.com @ 85KB/Sec
JAVA from java.com @ 75KB/Sec
Acrobat reader from Adobe.com @ 80KB/Sec
Binary download from news.giganews.com @ 45KB/Sec
But strangely it's not across the board. The download speed of the two following site are just as perfect as before this mess happened:
Drivers from Nvidia.com @ 2.3MB/Sec
Drivers from downloads.trendnet.com @ 2.3MB/Sec
I'm going to call tech support again and do what ProFiOSDude has suggested. I'm running out of options here and it's making me very irritated. | |
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| | | | | JohnnyY
Premium
join:2008-10-16
Redlands, CA
1 edit | Re: This is nuts-FIOS Internet is sloooooooow Just got off the phone with the tech support and they again suggested it could be my computer. I told them I have three computers and all have the same results. I even put together a 4th one using my spare parts and install XP on it because a week or so earlier one of the other tech support told me it's because I'm using VISTA and it doesn't support FIOS optimizer (I didn't want to argue with him). And how do you explain the same computer can download files @ only 80KB/Sec from Adobe.com while @ 2.3MB/Sec from Nvidia.com?
Anyway, a higher level tech check my line again and told her there is nothing wrong with it. So she then asked me to bypass the router and connect my PC to the ONT directly and see if that changes anything. If not, she said it could be the ONT and she'll have someone coming over to replace it. Well, what the heck, I'll do that when I get home tonight (at work right now) and try it. But for some reason I just don't think the ONT is the problem. I mean if it is, it should be slow across the board but I'm getting great download speed from a couple of websites and speed testing servers. I hope I'm wrong. | |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA
| Re: This is nuts-FIOS Internet is sloooooooow They can reset and test the ONT from Tech Support; did it for me last Friday. The problem is most likely outside your house and your local people don't know how to find and fix it or can't be bothered.
When the problem here was corrected, they'd never entered the house and they were sure that it had been corrected, because they called and informed me.
--
Regards,
Joseph V. Morris | |
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| | | | | | | dentatus
join:2008-10-19
Ambler, PA
| Re: This is nuts-FIOS Internet is sloooooooow I have had the same exact issue for the past few weeks. Tech had me directly connect my computer to the ONT with the same results. My local speed test at speedtest.net says I am getting the full 20/20, but anything a distance away crawls. Must be something outside of the house, as it happens on both my Mac and PC. YouTube videos are very choppy, and downloads crawl whereas a few weeks ago I was at full speed.
I have posted in the VZW direct forum...and am waiting to hear a reply from them. Needless to say, it is very frustrating! | |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA | Re: This is nuts-FIOS Internet is sloooooooow Well, you've got all the symptoms.
Someone knows what's involved in solving it; it would be nice if they spread the word around.
--
Regards,
Joseph V. Morris | |
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| | | | | | | | | JohnnyY
Premium
join:2008-10-16
Redlands, CA
2 edits | Re: This is nuts-FIOS Internet is sloooooooow Went home and connected my box directly to the ONT and guess what? Nothing changed, download is still slowwwwwwww.
I didn't want to wait until tomorrow so I call tech support again and invited the tech guy to do whatever tests he wished to do on my computer remotely. So he ran a whole bunch of tests, (feels like deja vu all over again), and said definitely there's something wrong somewhere in the network and he'll issue a trouble ticket. I told him I've heard that line at least three times already. He said don't worry because He had taken down a lot of notes and that someone will give me a call tomorrow. And he added that there's nothing wrong with the ONT. I then asked him to put in his notes that "there is nothing wrong with my computer" so that whoever I'll be talking to next time won't be making that suggestion again.
So again I will find out tomorrow if it'll get fix and if someone will actually call.
Hey dentatus, is your upload speed just as bad? All of my testing showed that for whatever reason my upload is not affected, no matter where I'm doing the speed test at, all came out pretty decent. | |
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| | | | | | | | | dentatus
join:2008-10-19
Ambler, PA | Re: This is nuts-FIOS Internet is sloooooooow Hi JohnnyY....we are having the exact same issue, as my upload speeds are fine. I am still waiting to hear back from Verizon as to where the problem is. I will keep you posted... | |
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LUCC
join:2008-10-21
Trenton, NJ
| I am having the same issues as described in this thread. On Saturday 10/18 I noticed everything was downloading extremely slow. It felt like I was back on dial-up. I ran a speed test and the speeds were 1.5mb down and 4.5mb up. I have the 20mb down and 5mb up FiOS service. I called and FiOS tech support told me to contact Microsoft because it is probably an issue with SP3. I then backed out the SP3 update and I am having the same problem. I was actually going to reinstall XP but after seeing this thread I strongly believe it's an issue with FiOS.
I live in central NJ, zip is 08619. | |
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ramell
join:2002-02-12
Carrollton, TX | I am having a similar issue with slower speed but not as drastic.
I am on the 15/2 plan in TX and am getting speeds of around 11/1.4.
--
Ricardo
"What does this button do?"
Me | |
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hpfalcon
join:2008-10-19
Flushing, NY
1 edit | I seem to be having similar issues (slow download, normal upload)
download speeds range from 400-1000 ish :\
im on 20/20 plan | |
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protecyon
join:2004-09-14
Needham, MA
3 edits | I am having the same exact issue in Massachusetts on the 20/5 plan. Download speed is slow at around 1.5mbps, but upload speed is perfect at 4.6mbps.
Fios tech came up today, and replaced the ONT but it didn't fix the issue. He said it was most likely a problem on Verizon's end, and they will be working to fix it.
Now the interesting case is that if I test using the New York server I get this result:
Testing using a Maine server yields this result:
So, it looks like its something wrong with the Fios network that's region specific.
Also, for some reason the speed tests think that I'm in London. | |
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See 8 replies to this post |
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peterjun1
join:2004-01-17
Temecula, CA
| I have the exactly same problem as you guys have.
Living in Southern California ( Murrieta), I have really slow DL speed(0.3 Mbps)and normal Upload speed (4.8 Mbps).
It Happened almost 4 weeks ago and since then I tried to call and get help anywhere. and no luck so far.
Whenever I called customer services, they asked me to do the same things. (reboot your modem, turn off your computer, go to speedguide.net, and optimize your setting and so on and on...)
Some of them admitted that they have a problem and others did not. I think that they have been received some complaints and they know about it but they couldnt pinpoint what exactly caused this.
Im so desperate !!!! | |
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hpfalcon
join:2008-10-19
Flushing, NY
2 edits | my problem was fixed when they replaced the ONT. My situation was pretty wierd though. 900/19000 w/ router, 10000/10000 without router. then 18000/19000 when we changed ethernet wires for some reason, this threw us off; stopped wokring again after a while)
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dvdmon
join:2004-04-13
Vienna, VA
| Wow, some of you guys have it good. I'd me more than happy with your results. Mine have been abysmal in the last week or so:
It's definitely seems odd to me that my upload speeds are 5-10 times faster than my download speeds!
--
Please Join the Broadvoice Yahoo! Group | |
|
LUCC
join:2008-10-21
Trenton, NJ
| So I was over my buddies house on Wednesday and checked out his laptop and internet. He has a new laptop, Vista and FiOS 20/5. He lives 4 blocks away and he is having the same problem and it started this past Saturday. At least I know it's not my hardware or PC. I'm going to give them a call tomorrow and explain to them that I have heard a bunch of people are having this issue around me and see what they can do. | |
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| JohnA
Premium
join:2003-09-16
Pittsburgh, PA
| Re: This is nuts-FIOS Internet is sloooooooowYou people would be much better served by posting in the »/forum/vzdirect than calling level 1 techs, who reportedly are saying that no one else is reporting this problem. Your choice. Find something you can do while you're waiting on the phone, to be told it's only you. | |
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| | LUCC
join:2008-10-21
Trenton, NJ
1 edit | Re: This is nuts-FIOS Internet is sloooooooow I just posted this issue in the Verizon Direct section on here. | |
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| | | dvdmkr
join:2000-08-10
Ellicott City, MD
| Re: This is nuts-FIOS Internet is sloooooooow Been having this problem since 10/3/2008
No one @ VZ CS couldn't help.
They had a outage one time on 10/8/2008, and resolved very next day. But I was still doing between 2 - 5Mbps down.
BTW, I'm on 15/2(PPPoE)plan, getting 2Mbps up constantly though. Day before yesterday(10/22/2008), Tech came and replaced ONT with Light-Gray colored Thin-Box(Had First Gen. ONT. Thick and Huge Dark Gray). Also, replaced my D-Link(was given to me when I was getting FIOS installed) with Actiontec MI424-WR H/W Version D, Firm. Version 4.0.16.1.56.0.10.7). I'm STILL doing 5Mbps down/2Mbps up. 
Tech told me that they may have to reprogram the card at the CO that I'm plugged into(??. Not sure what he meant).
He will come out again on Tuesday(10/28/2008) to troubleshoot. | |
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vz tech 2
join:2005-11-19
Richmond, VA | By chance are all these slow speed 20/5 connections on tellabs equipment and data only? If so chime in and I may have a solution for you this is only for 20/5 data only on tellabs equipment. | |
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carrolljd
join:2008-04-28
Silver Spring, MD
| 
I thought I was the only one. I am in Silver Spring, MD and my service has been just horrible since last Saturday. I just feel better knowing it isn't just me.
This is with 15/2, everything rebooted, same on both computers. I have loved FIOS since day one, until now.
Jane | |
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| dvdmkr
join:2000-08-10
Ellicott City, MD
1 edit | Re: This is nuts-FIOS Internet is sloooooooow Came home from work, and Power-Cycle the ONT by unplug the power cable from the outlet, disconnect the battery from the battery backup unit, and let it sit for about 10min. Also, unplug the power cable from the router as well.
And, re-connect the battery to battery backup unit, plug the power cable back into the outlet. Also, plug the power cable back into the router. Ran a test
I will wait 'til Monday. If this stays until Monday night, then I will call VZ, and cancel the repair request.
Now, Got to call Billing Dept for the credit..  | |
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ramell
join:2002-02-12
Carrollton, TX
| Re: This is nuts-FIOS Internet is sloooooooow So is this ONT power cycle a safe operation? I have been getting slower speeds (not anywhere near yours) and I'm on 15/2 in Carrollton, TX.
Thought I might give it a try
--
Ricardo
"What does this button do?"
Me | |
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| | | 
birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
·Verizon FIOS
| Re: This is nuts-FIOS Internet is sloooooooow There's only one instance of the ONT blowing up because the battery was put back in service backwards, but the OP was able to convince the techs that it was a lightning strike, so they didn't charge for the damaged equipment.
Ok, j/k.
Seriously, some have been advised by FSC to do a ONT power cycle to clear their problem. Those who are not comfortable with doing that can call for a tech visit.
If you are reasonably astute and can handle putting things back the way they were when you took it apart, give it a try. It is useful to do it without distractions, but since the battery wire connections are physically difficult to reconnect backwards, you should be trouble-free upon reboot. | |
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| | | | JohnA
Premium
join:2003-09-16
Pittsburgh, PA | Re: This is nuts-FIOS Internet is sloooooooow
That can be avoided by only removing one wire, which is enough to break the circuit. | |
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| | | dvdmkr
join:2000-08-10
Ellicott City, MD
| Don't be surprise by the spark when you plug the cable from battery back into the unit. 
And run a test against at least 2 different sites.
I use www.visualware.com and (like you did) www.speedtest.net.
If you still experience the slowness on your line, I would keep bothering customer support, and build up your case(just in case if you are going to get credit for your interrupted service. They don't ask or go over the history of your repair request, but just in case you need to back up your story)
Also, if you could, get a Ticket number if they are going to relay your problem to Network Technician. So, next time you call, you can just give them a ticket# and start(again) from there.
Hope this helps.
--
FIOS rider since 2-14-2006
15/2
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