TomCat4680
join:2008-08-27
| Comcast customer satisfaction at all time low - J.D. Power a recently published survey by J.D. Power & Associates shows that Comcast customer satisfaction is ranked at all all time low among its 9 biggest competitiors, including dead last in the northeast.
»news.ecoustics.com/bbs/messages/···826.html | |
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sansri88
Go digtal you analog laggards
Premium
join:2005-12-17
New York, NY
clubs:  | Re: Comcast customer satisfaction at all time low - J.D. Power Well of course! Their service sucks in New Jersey! | |
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 | TomCat4680
join:2008-08-27 | Re: Comcast customer satisfaction at all time low - J.D. Power they suck everywhere. I just got off the phone with Comcast CSR because CNN HD keeps pixelating and the problem is still occurring. | |
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| | rody_44
Premium
join:2004-02-20
Quakertown, PA | Re: Comcast customer satisfaction at all time low - J.D. Power you mean they wouldnt wave the magic wan over the phone and make the pixilation go away. how dare they. | |
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| rob316
join:2005-10-17
Carteret, NJ | I agree Sansri Comcast in our area is the worst. | |
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ak3883
join:2005-08-20
Bensalem, PA
| Perhaps if they got a billing system that didn't screw up changes of service... every time I change service they manage to screw it up somehow. Plus I think they charge installs two times on purpose, many people simply don't read their bill and just pay it. More than once they have charged me twice for a change of service when a truck roll is required, and they do not hesitate at all to remove the 2nd duplicate charge, saying it was a "mistake". Uh huh. Sure it was.
IMO it's not the CSR on the phone's fault my area is so far behind in HD channels, they screwed up my bill, etc so personally I feel I don't need to raise my voice and get all angry at them. I'll even tell them I'm not happy but that I understand it is not their fault personally. | |
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TurboDan
join:2006-06-08
Point Pleasant Beach, NJ
| Fewer linear channels than satellite or FiOS, monopoly corporate attitude, equipment that breaks frequently. Throw in the fact that they're raising prices during a time when people are suffering and you get a bad opinion of a company.
Comcast embodies what people hate about corporate America - poor service and price gouging. | |
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wolves01
2008 Calder Cup Champions
Premium
join:2002-11-21
Crystal Lake, IL | Comcast customer service is so bad, that I honestly believe it would improve if they outsourced it to India. It's that bad IMO. | |
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TomCat4680
join:2008-08-27 | I finally talked my landlord into letting me put up a DirecTV dish. Good bye forever, evil price gouging no quality corporation! Hello 130 HD channels and the latest technology! | |
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| rob316
join:2005-10-17
Carteret, NJ | Re: Comcast customer satisfaction at all time low - J.D. Power TomCat welcome to the wonderful world of Direct TV you won't regret the switch. I love to hear Comcast customers switching to D TV, I get a warm fuzzy feeling in my heart. | |
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| | TomCat4680
join:2008-08-27 | Re: Comcast customer satisfaction at all time low - J.D. Power Yeah I'm getting Choice Xtra HD DVR Plus with Sports Pack. and free HBO, Starz and Showtime for 3 months! I can't wait! | |
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| | | rob316
join:2005-10-17
Carteret, NJ | Re: Comcast customer satisfaction at all time low - J.D. Power I have the same package it is great enjoy the wonder of True HD not COMPRESSIONCAST. It is truely wonderful to watch almost every single channel in HD. | |
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| | | | TomCat4680
join:2008-08-27
1 edit | Re: Comcast customer satisfaction at all time low - J.D. Power Well therye still 1080i and not 1080p but thats not DTV's fault I guess. Apparently no provider or broadcaster has linear channels in 1080p yet and its my understanding they won't for a few more years. Correct me if I'm wrong though. | |
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| | | | | rob316
join:2005-10-17
Carteret, NJ | Re: Comcast customer satisfaction at all time low - J.D. Power No station Broadcasts in 1080P, and they won't for a long time. These stations just upgraded their equiptment to 720p/1080i. | |
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