hairhead1001
join:2008-11-03
| Help with disconnecting Westell Model 327W
I have a westell model 327w and it works great. It's always fast and never slow. I have 1 desktop, 2 laptops, and an xbox 360(ethernet)connected to the router. It works great and all but sometimes my router just randomly disconnects. I never thought of it much at first but then now its really becoming a nuisance. Whenever the "DSL" light starts blinking, my internet will disconnect for the desktop, 2 laptops and the xbox. I'm not that good with computers so I came here to ask. Is there a way to make it stop disconnecting or is that normal for all westell model 327w? Thanks in advance for those who can help. |
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Smith6612
Premium
join:2008-02-01
united state | Can you visit this page and post up what you see there?
»192.168.1.1/transtat.htm |
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hairhead1001
join:2008-11-03
1 edit | reply to hairhead1001
I see this.
Click to see the full size
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Smith6612
Premium
join:2008-02-01
united state
 ·Dish Network
 ·Verizon Online DSL
·FrontierNet Intern..
2 edits | The random disconnection that you're seeing is because of your margins being low. Typically, any margin below 6 on the downstream and 9 on the upstream shows a sign that you may lose the sync. Since you're already on Interleaved, there's not much we can help you with here since you seem to be a bit too far out for the full 3Mbps service. Because of that, you can downgrade to 1.5Mbps/386kbps service for stability and consider getting FastPath once that's done to lower pings, or you can keep your current speed and let the modem resync when it needs to until it finds a stable level it can hold at reliably. Again, I'm judging this on the fact that your attenuation levels look fine and accurate.
There is a chance that ADSL2+ is out where you are. Since I believe the Westell 327w supports ADSL2+ (correct me if I'm wrong), it wouldn't hurt to stop over into the Verizon Direct forum here to see if you can get moved onto an ADSL2+ line card to get you more speed and margin over your line. |
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hairhead1001
join:2008-11-03
| said by Smith6612  :There is a chance that ADSL2+ is out where you are. Since I believe the Westell 327w supports ADSL2+ (correct me if I'm wrong), it wouldn't hurt to stop over into the Verizon Direct forum here to see if you can get moved onto an ADSL2+ line card to get you more speed and margin over your line. Would that cost more than the plan I'm at right now? |
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Smith6612
Premium
join:2008-02-01
united state | ADSL2+ is something that if available, should be free to move to. All it is is a line mode. |
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Real_Solution
@verizon.net
| reply to hairhead1001
said by hairhead1001 :... Is there a way to make it stop disconnecting or is that normal for all westell model 327w? ... Your attenuation is not that high that you're too far from the CO to have to downgrade your speed or try to change your DSL type--all useless BS. Just clean up the noise on your line and your margin will improve. Your DSL connection should support the full 3M rate without any disconnects if the line is clean.
Check for noise on the phone/voice line... call your phone repair--not DSL--to have them fix any noise presence on the line first. Check all devices connected to your phone line to see if any of them are defective and possibly causing the noise and disconnects. Check the DSL filters for these devices too as they can fail over time. Lastly, check your 327W--notorious for failures, poor performance and inconsistent reliability--for overheating and damage from ESD and/or spikes/surges. This modem/router has been known to fail over time and causes disconnects. Try testing with another DSL modem if possible--get a cheap one off eBay or even free ones off Craigslist. |
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hairhead1001
join:2008-11-03 | I want to get a lynksis since it doesn't disconnect but is a lynksys router compatible with Verizon DSL? |
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Smith6612
Premium
join:2008-02-01
united state
·Dish Network
·Verizon Online DSL
·FrontierNet Intern..
2 edits | I think you mean Linksys?
Yes, a Linksys router is compatible with Verizon DSL, however, you must either have the router attached to the modem or you must have a Linksys with a built-in modem. If anything, connecting a Linksys to the line/modem won't make a difference disconnect wise most of the time if the line itself is losing sync or is just losing the PPPoE/DHCP lease. Some modems are more tolerant than others and some just work better than others. I wouldn't be able to tell you personally since I'm using a Westell 6100 to Linksys WRT54GX setup here. |
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hairhead1001
join:2008-11-03
| reply to hairhead1001
Ok well it's still disconnecting -.-'
I finally got fed up with it so I looked for a firmware update..Now I have firmware version 4.04.03.00 but it still disconnects!! But now instead of DSL light going out, now its the thing below the DSL light(the little globe thingy)...Any suggestions?? |
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AP
join:2001-10-15
Baldwin Park, CA
clubs: | Is the firewall feature of it on?
»192.168.1.1/fwMain.htm
Set it to None. |
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Real_Solution
@verizon.net
| reply to hairhead1001
said by hairhead1001 :...Any suggestions?? People just like to do things the hard way... changing firmware without debugging your situation first is not going to solve your disconnects any time soon. You might have just added more trouble. Anyway, have you taken any of suggestions listed above? |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ
·Verizon Online DSL
| said by Real_Solution :
People just like to do things the hard way...
You mean like not taking Smitty's suggestion as opposed to your original one? An Attenuation of 49db is right about where we've seen troubles start for 3mb connections not on ADSL2+. Yes cleaning up the line can help make the difference between one at that level holding sync and one not, but it shouldn't expected that every connection should work under those conditions.
If you can live the the 1.5, downgrade to it, and see if you can flash the older firmware back in. The newest one actually cause more disconnects. |
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Real_Solution
@verizon.net
| said by Jodokast96 :You mean like not taking Smitty's suggestion as opposed to your original one? In debugging any technical problem, there's a systematic approach usually starting with the simplest and most likely causes first then one moves down the list of possible causes. |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ | And your point? |
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hairhead1001
join:2008-11-03 | reply to hairhead1001
It disconnects less actually, but it just still does...Ok well I convinced my parents to get the verizon fios bundle..With verizon optic as my internet, will i still have this same disconnecting problem?? |
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Smith6612
Premium
join:2008-02-01
united state | Nope. FiOS is simply a fiber optic cable that comes into your home, and is then moved over Coax/Ethernet. You shouldn't have any issues with it unless the line gets damaged some how. |
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l3 tech
@rogers.com
| reply to hairhead1001
dsl blinking is means no connection. not slow connection dsl light would be solid if was slow. check physical connection then call tech support, you will need a intermittant sync ticket put in. you will need to talk to a level 3 tech for this. intermittant is key because just no sync will close the issue if a good test happens. good luck |
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