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ENYCECKK

join:2008-10-31
Brooklyn, NY

1 edit
reply to ENYCECKK

Re: [OOL] Atrocious peak time speeds continue. Nothing fixed in

call them and tell them u need a senior tech guy to check the node


StreetSpirit
This spot reserved for Xenu.
Premium
join:2002-08-13
Roslyn, NY
kudos:3
Reviews:
·Optimum Online

1 edit

2 recommendations

said by ENYCECKK:

call them and tell them u need a senior tech guy to check the node
How about an area supervisor accompanied by 2 Boost techs and a backbone representative. Some of us have unfortunately been there, back, and there again.

Don't take this the wrong way ENYCECKK See Profile, but I carried a "caveat: my experience is not representative of overall OOL - YMMV" signature for months and months while working with the techs. Perhaps now it's your turn?

Fact is, some of us are just not as lucky as others...Again, YMMV.

As for whining, jimboe See Profile has been down the "call them" route many times... And so have the rest of us "habitual whiners"..

ENYCECKK

join:2008-10-31
Brooklyn, NY

1 edit
I think u should go fix his internet

and btw , I never said they fixed every1's internet.
I said they fixed " most of the peak time problem "

Even my friend can see the diff ( He lives 3 ave away )

" I reached 2.5MB/S today ! First time "

jimboe

join:2000-08-14
New York

1 recommendation

said by ENYCECKK:

I think u should go fix his internet

and btw , I never said they fixed every1's internet.
I said they fixed " most of the peak time problem "

Even my friend can see the diff ( He lives 3 ave away )

" I reached 2.5MB/S today ! First time "
Wait. So let me get this straight.

They fixed your issue--
-
*AND* your friend's issue as too!

So that qualifies " most of the peaktime problem "

Well I guess that's it then. Logically, I must be the only person left with a problem.

I'll go home now.

ENYCECKK

join:2008-10-31
Brooklyn, NY
They fixed the headend-hub

maybe they didn't fix your node

my whole apartment got faster speed without peak time

I had to called them 5 times and 3 guys came over last week

and now .. they finally fixed

Just say " Im going back to dsl if u guys wont fix it "


StreetSpirit
This spot reserved for Xenu.
Premium
join:2002-08-13
Roslyn, NY
kudos:3
Reviews:
·Optimum Online

4 edits
reply to ENYCECKK
said by ENYCECKK:

I think u should go fix his internet

and btw , I never said they fixed every1's internet.
I said they fixed " most of the peak time problem "

Even my friend can see the diff ( He lives 3 ave away )

" I reached 2.5MB/S today ! First time "
Oh, I would if I could my friend... I'm glad you guys are fixed, maybe our area will be next. No one would like to post an *ITS FIXED HERE* more.

Fixing anyone's service is (un)fortunately not my job nor is telecomm my profession. This is called "paying for a service."

I apologize about misquoting you regarding everyone is fixed. Cheers!


StreetSpirit
This spot reserved for Xenu.
Premium
join:2002-08-13
Roslyn, NY
kudos:3
Reviews:
·Optimum Online

2 edits
reply to ENYCECKK
said by ENYCECKK:

They fixed the headend-hub

maybe they didn't fix your node

my whole apartment got faster speed without peak time

I had to called them 5 times and 3 guys came over last week

and now .. they finally fixed

Just say " Im going back to dsl if u guys wont fix it "
Hi,

Just say, " I'm going back to dsl if u guys won't fix it " means nothing if not followed up by action. Also, remember a lot of people are bundling services, and I for one LOVE the Cablevision oV service, and my family is pretty gung-ho on iO as well. Both at home and mom here in Brooklyn. In either case, walking away from OOL and downgrading to DSL will cost most families more than keeping OOL triple play. Of course for me in March, all bets are off since my bills will be substantial enough to not be beholden to Cablevision as a sole choice of internet provider.

This is just an example. Also when it comes to a choice of paying 200+$ to Cablevision, or saving, I will choose the latter, especially with the current economic climate.

Hope this clears things up a bit. Calling and saying you're walking if you aren't prepared to do so is a waste of time for both yourself and the rep.

--
Regards
Dave