said by ENYCECKK:
They fixed the headend-hub
maybe they didn't fix your node
my whole apartment got faster speed without peak time
I had to called them 5 times and 3 guys came over last week
and now .. they finally fixed
Just say " Im going back to dsl if u guys wont fix it "
Just say, " I'm going back to dsl if u guys won't fix it " means nothing if not followed up by action. Also, remember a lot of people are bundling services, and I for one LOVE the Cablevision oV service, and my family is pretty gung-ho on iO as well. Both at home and mom here in Brooklyn. In either case, walking away from OOL and downgrading to DSL will cost most families more than keeping OOL triple play. Of course for me in March, all bets are off since my bills will be substantial enough to not be beholden to Cablevision as a sole choice of internet provider.
This is just an example. Also when it comes to a choice of paying 200+$ to Cablevision, or saving, I will choose the latter, especially with the current economic climate.
Hope this clears things up a bit. Calling and saying you're walking if you aren't prepared to do so is a waste of time for both yourself and the rep.