CoxTech1
VIP
join:2002-04-25
Chesapeake, VA | reply to sehana
Re: [AZ] no internet connection (Cox)
If you could PM me the cable modem's MAC address I'd be happy to assist. Seeing that you mentioned a router I would also ask do you have multiple computer in the home and when the router is connected do they all go down? |
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DrThodt_
@cox.net | reply to sehana
Did you ip release/renew? Verify TCP/IP settings? Is it set to use DHCP or static? Did you *really* check or are you sure? try to enable/disable the nic. |
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sehana
join:2008-11-25
Goodyear, AZ | reply to ajwees41
the pc being used is XP. the PC was built in Jun/jul 2007.
--when you switched the modem to the pc did you power down the modem so it forgets the routers mac address?-- yes |
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ajwees41
Premium
join:2002-05-10
Omaha, NE
1 edit | reply to sehana
what operating system is on the pc? how old is the pc? when you switched the modem to the pc did you power down the modem so it forgets the routers mac address? |
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sehana
@cox.net
| reply to ajwees41
We just got the modem installed 2 weeks ago when they came by. yes the PC light on the router is lit. well i'm assuming that the ethernet card in the PC works as I was just connected and then all of the sudden I couldn't access any of the websites I was just viewing. |
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ajwees41
Premium
join:2002-05-10
Omaha, NE | reply to sehana
How old is the modem? When you have the modem plugged into the router does the pc light on the router light? could be a bad modem bad port on the router or does the ethernet card in the pc work? |
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sehana
@cox.net | reply to sehana
oh when i meant our cable is fine I meant our TV cable through Cox is fine. |
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