simpy34
Simpy34
join:2003-08-04
Travis Afb, CA
| Awesome Company
If anyone is reading this that needs internet service, go with this company if are in their area. Their customer service is outstanding and I hate that I am not their customer anymore due to other reasons. Highly recommended and I do wish corporations would follow their level of service and commitment. Go Sonic!!
(No, I do not work for them) |
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caesarv
join:1999-08-02
Santa Rosa, CA | Ditto!
....and no I don't work for them...but I do wear their T-Shirts |
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Picky Customer
@sonic.net
| reply to simpy34
I've been with Sonic for seven years +, having found refuge from the wreckage of Sirius Connections. Sirius was another good local outfit, but they were run into the ground after being bought out.
My only complaint about Sonic are the hoops one has to jump through post-contract -- one has to be vigilant about actively negotiating a new one, or they'll drop you into the higher month-to-month rates.
To be fair, it's something other service companies also do, but one would think a company that is top notch in all other respects would make it easier for loyal customers to remain loyal, and give a heads up.
However, they don't give notification, and the sales staff isn't consistent or up to date on the post-contract options when you do call to renegotiate, but in the end, they do make everything right.
But I have a friend who is a former-Sonic customer because he's more price sensitive and doesn't value the overall package as much as I do. |
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