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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
1 edit | reply to Wulffie
Re: [DW4000] DW4000 - the last user to get cancelled without not
said by Wulffie  :Grohgreg, no, my connection is still down. I can run websetup successfully, and get recommissioned and get re-registered, but after that, its like they disabled the "receive modem". It sends countless upstream transmissions through the ITU, but less than 3 packets down from the IRU. If you're putting all your stock in BPL as your final solution, you might want to read this: »arstechnica.com/news.ars/post/20···tem.html . It might not hurt to be be a little more receptive toward thinking about a Plan C.
Until then - and since you have a home network - presumably you used the old Direcway LCCU. It has to be reinstalled after running websetup and/or the Direcway software (which is not a bad idea if you haven't already done so). So do any of the self-hosted tweaks (see FAQ) that you may previously have applied to your computer.
If you seriously rely upon a the satellite connection to support a business, it follows that you'd be paying for a 2nd phoneline as well (to support the DW4000 fallback mode). That means something over $90/mo for the DW4000 plan PLUS the redundant phoneline. A newer modem means you can shed the 2nd phoneline cost. If you don't think a complete new Ka-band system ($298 installed)is a good investment, please re-read what I posted for Helpless. The cheapest solution is to buy a used HN7000S modem that's not blacklisted, cancel your Earthlink DW4000 account, register yourself as a Hughesnet HN7000S subscriber, go back to work. Service committment? When I upgraded from my old 4000 to the current 7000s, there was no additional service committment required. Zero. But to be safe, input from Earthlink upgraders should be sought to see if that was true for them as well
The most common issue encountered with legitimate upgrading is discovering that your connection has been moved to a transponder of opposing polarization. A little tweak on the POL angle out at the dish, and you're tuned back in. But that's a help item for another day.
One last thing: a comment you made earlier leads me to believe you think the DW7000 and HN7000S are one in the same. They are not. I recommend you avoid any used DW7000 modems, the HN7000S has proved to be a meaningful improvement.
//greg//
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HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AVG+Firewall v7.5 | |
RefrmedHghesJnke
@gci.net
| reply to Wulffie
Of course, you didn't know the 800 number to tier 3 support was the guy sitting next to the first one you talked to, but just so you realize Hughes loves you and wants to provide you with the best possible Internet experience. This company was once one of the leaders, but I can't see how they can even keep it together once more options become available. | |
Wulffie
join:2002-06-17
Louisa, VA
2 edits | reply to helpless
Helpless,
Just to show you Earthlinks inconsistancy in information dissipation, I was told, that I would have to form a new account with Hughesnet for $59.95/mo, and pay $298 for the complete upgrade (all equipment, not just the modem), plus the $99.95 "fee" which I forget is either being a new customer or creating a new account. I don't think Earthlink knows which hand washes the other. I know I don't need new equipment since I have the .98 meter dish, my OSU is ok, and my wiring is ok. I just need the "new modem" or just a switch to Hughesnet for the new service. I would really not want to pay for upgrading the modem unnecessarily, since I've been waiting for BPL , which has had a 4 year delay in establishing itself. (Broadband over Powerlines). It's much faster than either cable, DSL or Satellite, at about 1/3rd the cost. This is why I will not shell out hundreds of dollars, and lock myself into a multi-year contract with either Earthlink or Hughesnet. I just want to maintain my broadband until BPL FINALLY comes to town, which is SUPPOSED to be by April - June '09
Wulffie.
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Earthlink,DW4000 SRS,G11-990MHz,91W,Signal-94,4.2.1.10,D-514 Dlink Router,3 wired & 2 wireless clients. | |
Wulffie
join:2002-06-17
Louisa, VA
| reply to grohgreg
Grohgreg, no, my connection is still down. I can run websetup successfully, and get recommissioned and get re-registered, but after that, its like they disabled the "receive modem". It sends countless upstream transmissions through the ITU, but less than 3 packets down from the IRU. Redundant or not, I think people need to see and recognize this outrageous treatment of their longstanding customers, and be as outraged (or more), than myself, so that many complaints are sent to Earthlink for such poor customer service. Don't forget, its the squeaky wheel that gets the grease. I'm just hoping that people will send irate responses to Earthlink at being suddenly cut off from their internet connections, and asking for free modem upgrades, or at least something reasonable, than acting like lobotomized sheep who mindlessly and automatically shell out the $300,400,500 to needlessly upgrade to a newer modem that they really don't need. Hughesnet themselves admitted that they still support the DW3000 and DW4000 modems. It's Earthlinks agenda, to try to stay alive as as ISP, as their only two strongpoints seem to be dialup and DSL.
Anyway, thanks for your feedback and...
Regards,
Wulffie.
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Earthlink,DW4000 SRS,G11-1410MHz,91W,Signal-85,4.2.1.10,D-514 Dlink Router,3 wired & 2 wireless clients. | |
Wulffie
join:2002-06-17
Louisa, VA
| reply to helpless
THanks Helpless, I'm glad to see that I was not the only one. I needed your response as a sanity check. When I used to post here there was a dedicated Satellite Forum where Earthlink people could post. I notice that that has since disappeared, and I must confess, that it has been years since I have posted here. Must have been my blind faith in the assumption that Earthlink would "take care" of me, and that I was happy with their service. I was neither e-mailed or informed in any way of their intent to disable the DW4000. I just suddenly had the carpet pulled out from under me, which I don't think Grohgreg understands as being traumatic, considering that I have a 4 computer home network, all tied in to my Satellite connection, AND that I run a business that relies on a high speed internet connection in order to function. I'm now reduced to ONE 26.6K modem connection, which only one of us can use at a time, by running around changing phone jack cords. Its like going from having a telephone to using 2 cans and a string.
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Earthlink,DW4000 SRS,G11-1410MHz,91W,Signal-85,4.2.1.10,D-514 Dlink Router,3 wired & 2 wireless clients. | |
helpless
join:2008-12-04
| reply to grohgreg
Thanks for the guidance. That looks like it may be the best course of action if I am going to keep broadband.
I confirmed with Earthlink Customer Service that the DW4000 is finished. Their solution is an upgrade to DW7000 -- free installation, but $99.95 for 18 months, then back to the current level of $69.95. No thanks.
I asked at HughesNet about the DW4000, which still has a page up in their Registration section, and they confirmed HughesNet no longer supports it either. | |
grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
1 edit | reply to helpless
said by helpless :So grohgreg, can the switch to an HN7000s be as simple as switching out the modems and setting it up yourself? It can be, yes. But being Earthlink has the potential for throwing a curveball into the game. As an upgrading HughesNet subscriber, the procedure was dead simple. I disconnected my DW4000, replaced it with the HN7000S, ran the registration routine found in the 7000 user interface. It automatically decommissioned the old DW4000, the replacement HN7000S was commissioned, my account was updated, and I was back online in minutes. No outside work required, no installer required.
There will likely be a little more manual intervention on your part though. You'll have to manually cancel your account with Earthlink to decommission the DW4000, and stop monthly charge. That should probably wait till after you've actually got the HN7000S connection up and running with HughesNet though. If no Earthlink upgraders chip in here to help within a reasonable period, I suggest you look here ( »October / November Satellite Stuff For Sale & Wanted ) and here ( »www.google.com/products?q=hn7000···coring=p ).
Then check out this site: »customercare.myhughesnet.com/ specifically the link in the middle of the page that says REGISTRATION.
//greg//
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HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AVG+Firewall v7.5 | |
helpless
join:2008-12-04
| reply to Wulffie
I'm glad to see this post because I've been searching for four days now to figure out how to get my DW4000 working again. Earthlink support seems completely unaware that the DW4000 has been made obsolete, and I certainly never received any emails letting me know it was going away.
My DW4000 is still operable too -- I was able to run the WebSetup with no problem. My situation sounds almost exactly like yours, Wulffie... so are you able to connect, or is the DW4000 done for? It's frustrating that no one at either Earthlink or Huhgesnet seems to be clear on this. Your post is the only place I've seen this information anywhere.
So grohgreg, can the switch to an HN7000s be as simple as switching out the modems and setting it up yourself? With no installers, that is... I've such a miserable time with independent installers that I'd almost prefer to just scrap the whole thing if it's something I need to bring someone out for. Plus, I don't want to pay hundreds of dollars for the installation and new equipment. But the HN7000s solution sounds like a possibility... | |
grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
4 edits | reply to Wulffie
I was unaware that Earthlink had outsourced their call center operations to India.
So is your connection up - or down - now?
By the way, I'm a long term Hughes customer too - back since the old gray dish days. Their gateway servers have never been PINGable, and Earthlink leases their gateways from Hughes. So it follows that Earthlink gateways aren't PINGable either.
And I can attest that the HN7000S is a significantly more capable modem than any that preceded it, especially in DVB-S2 mode. But even IT is a second line modem now, the big push is toward fielding the newer HN9000 hardware. That's cuz Hughes has it's own Ka-band satellite at 95W (Spaceway 3), over which these 9000s work. The more folks they can get on Ka-band, the more Ku-band leases they can eventually abandon. The down side is that the 9000 requires 100% replacement of all your hardware, indoor and out.
The older HN7000S modem is currently installed only for new customers or "upgrades" that cannot obtain line of sight with Spaceway 3. But FYI, the 7000 works on the same Ku-band outdoor unit that your DW4000 does. Assuming your ODU hasn't degraded over time, it will support the HN7000S modem. There are plenty HN7000S customers out there using the same old outdoor stuff they originally got with their DW4000. Many of them didn't pay a cent for their upgrade, as Hughes has been passing 7000s out free for quite a while now.
But the offer was apparently not extended to Earthlink or you'd have known about it already. That however, is not Hughes fault. Its due to the way Earthlink wrote the original contract with them. Nevertheless, there are plenty of HN7000S modems on eBay nowadays, you should be able to pick up one pretty cheap, and do a "self-upgrade". There are plenty of folks here that can walk you through the process. The secret is to actually use a self-help forum for help, instead of just a place to vent your frustration.
So I suggest you cool off a few degrees, then start a new thread. Ask for guidance from former Earthlink customers who've jumped ship and started new HughesNet accounts with used modems.
//greg//
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HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AVG+Firewall v7.5 | |
grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
1 edit | reply to Wulffie
redundant post | |
Wulffie
join:2002-06-17
Louisa, VA
| reply to grohgreg
Thanks for your feedback Grohgreg, but it WAS Earthlink tech support I conacted, and not Hughesnet. After another grueling 2 days of phone calls and 9 (NINE, thats right!) "transfer to another department" (they might be able to SPEAK broken English, but their ability to COMPREHEND the MEANING of what is spoken is akin to parakeets understanding what they are "talking about".), I was FINALLY told that Earthlink was passing off all its satellite connectivity to Hughesnet. and that my "old" DW4000 modem was either broken or obsolete, and it time to be replaced. Well interestingly enough the last Earthlink rep I spoke to PHONED Hughesnet and told me that the DW4000 and even the DW3000 was STILL being used by people over at HUGHES. So the Earthlink people lied to me more than once. My 10th telephone transfer was from a rep. at Earthlink, who finally told me to call Hughes, who when I finally called, had no idea of what I was talking about. All said, I think Earthlink AND Hughes need to be sued!! After doing extensive searches on THIS site, it turns out that MANY people were disconnected unexpectedly by Earthlink, and were made to feel forced into shelling out anywhere from $200-$500 to maintain their satellite connectivity and upgrade to what sounds like a disappointing HNS700s. It's almost like a stick-up at gunpoint. I hope Earthlink and Hughes rot in hell, and go belly up. If I can't get a REASONABLE resolution, then I'll dump them and go for Verizon or Alltel wireless over-the-air internet service. I think its where internet is going anyway, and I think both the other companies are feeling the squeeze, and are trying to squeeze every last penny out of their remaining loyal customers. Loyalty seems to be meaningless anymore in the business world, and they don't care that you stuck with them for 6 or 7 years... all they want is your $$$$$$$$$$$$. To HELL with them BOTH!
AND... incidently, my "old" DW4000 works just fine, since it connected to the registration sever, and was fully recommissioned and registered within seconds of running WEBSETUP. If the modem was defective, it would have never been able to do that. It was just after the re-regestering, that it changed my previous IP address, and also changed my "default gateway" , which is no longer "ping-able". Interesting....
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Earthlink,DW4000 SRS,G11-1410MHz,91W,Signal-85,4.2.1.10,D-514 Dlink Router,3 wired & 2 wireless clients. | |
grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
1 edit | reply to Wulffie
I kinda think you wasted your time and frustration on those phonecalls. Unless something has changed when I wasn't paying attention, the HughesNet call center in India has never supported Earthlink customers. I believe the correct path would have been for you to contact Earthlink, who in turn should have put you in contact with HughesNet US-based support
//greg//
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HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AVG+Firewall v7.5 | |
Wulffie
join:2002-06-17
Louisa, VA
| reply to Wulffie
(yeah I know its odd to reply to your own post, but I wasn't finished yet.)
.so now I have no internet service at all except their backup 30 day, 20 hour dialup. I feel SO slapped in the face!!!!!
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Earthlink,DW4000 SRS,G11-1410MHz,91W,Signal-85,4.2.1.10,D-514 Dlink Router,3 wired & 2 wireless clients. | |
Wulffie
join:2002-06-17
Louisa, VA
|  [DW4000] DW4000 - the last user to get cancelled without notice?
On Nov. 29th Earthlink was nice enough to tell me that on Dec. 1'st I had to re-run Websetup since they were "upgrading" their system, and to avoid connection problems, I would need to do that on Dec 1st.
So on Dec. 1st, I ran Webstep... repeatedly from 9AM to 4PM to no avail.
I then logged in to "Support" which we all know is level 1 support for the mentally retarded (no offense intended), who had no clue what I was talking about, who then referred me to a "satellite expert", yes, also from India, who had no idea what a DW4000 was, who then gave me an 800 number to a level 3 tech support "expert" ALSO from India who informed me that I HAD to upgrade to a DW7000, for the "mere" price of $500, which could be made in yada-yada monthly payments...
I WAS IRATE!!!!!!!! I WAS CUT OF AT THE KNEES WITH NO WARNING WHATSOEVER!!! I RUN MY BUSINESS FROM MY HOME on their F'ing ISP. HE promptly told me that that was my ONLY option, then hung up on me. I let the line stay open to listen to that beautiful "on hold forever" music for 40 mins just hope to tying his phone up for that long, but he never responded, or picked back up. I've been an Earthlink customer since 2002!!!, and thats the respect I get for paying an overinflated price of $79.95/mo for sub-par and substandard service????? F-THEM. Unfortunately, they know I live in the boonies and have no chance at hi-speed broadband unless I upgrade, but I'll be damned if I'm going to be forced into forking over ANOTHER $500 bucks for an upgrade I was never told I needed. Oh, sure, he insisted that I was sent many many e-mails about the upgrade, but thats TOTAL BULLSHIT. I've kept every e-mail I was ever sent since 1996. SO when I asked him that I needed to discuss the decision with my wife, and I wanted his personal contact information, THATS when he just simply HUNG UP!. Great customer service. I think we need to bring a class action lawsuit against Earthlink, and maybe even upon Hughes.
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Earthlink,DW4000 SRS,G11-1410MHz,91W,Signal-85,4.2.1.10,D-514 Dlink Router,3 wired & 2 wireless clients. | |
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