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Wulffie
join:2002-06-17
Louisa, VA
2 edits | reply to helpless
Re: [DW4000] DW4000 - the last user to get cancelled without not
Helpless,
Just to show you Earthlinks inconsistancy in information dissipation, I was told, that I would have to form a new account with Hughesnet for $59.95/mo, and pay $298 for the complete upgrade (all equipment, not just the modem), plus the $99.95 "fee" which I forget is either being a new customer or creating a new account. I don't think Earthlink knows which hand washes the other. I know I don't need new equipment since I have the .98 meter dish, my OSU is ok, and my wiring is ok. I just need the "new modem" or just a switch to Hughesnet for the new service. I would really not want to pay for upgrading the modem unnecessarily, since I've been waiting for BPL , which has had a 4 year delay in establishing itself. (Broadband over Powerlines). It's much faster than either cable, DSL or Satellite, at about 1/3rd the cost. This is why I will not shell out hundreds of dollars, and lock myself into a multi-year contract with either Earthlink or Hughesnet. I just want to maintain my broadband until BPL FINALLY comes to town, which is SUPPOSED to be by April - June '09
Wulffie.
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Earthlink,DW4000 SRS,G11-990MHz,91W,Signal-94,4.2.1.10,D-514 Dlink Router,3 wired & 2 wireless clients. | |
Wulffie
join:2002-06-17
Louisa, VA
| reply to helpless
THanks Helpless, I'm glad to see that I was not the only one. I needed your response as a sanity check. When I used to post here there was a dedicated Satellite Forum where Earthlink people could post. I notice that that has since disappeared, and I must confess, that it has been years since I have posted here. Must have been my blind faith in the assumption that Earthlink would "take care" of me, and that I was happy with their service. I was neither e-mailed or informed in any way of their intent to disable the DW4000. I just suddenly had the carpet pulled out from under me, which I don't think Grohgreg understands as being traumatic, considering that I have a 4 computer home network, all tied in to my Satellite connection, AND that I run a business that relies on a high speed internet connection in order to function. I'm now reduced to ONE 26.6K modem connection, which only one of us can use at a time, by running around changing phone jack cords. Its like going from having a telephone to using 2 cans and a string.
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Earthlink,DW4000 SRS,G11-1410MHz,91W,Signal-85,4.2.1.10,D-514 Dlink Router,3 wired & 2 wireless clients. | |
helpless
join:2008-12-04
| reply to grohgreg
Thanks for the guidance. That looks like it may be the best course of action if I am going to keep broadband.
I confirmed with Earthlink Customer Service that the DW4000 is finished. Their solution is an upgrade to DW7000 -- free installation, but $99.95 for 18 months, then back to the current level of $69.95. No thanks.
I asked at HughesNet about the DW4000, which still has a page up in their Registration section, and they confirmed HughesNet no longer supports it either. | |
grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
1 edit | reply to helpless
said by helpless  :So grohgreg, can the switch to an HN7000s be as simple as switching out the modems and setting it up yourself? It can be, yes. But being Earthlink has the potential for throwing a curveball into the game. As an upgrading HughesNet subscriber, the procedure was dead simple. I disconnected my DW4000, replaced it with the HN7000S, ran the registration routine found in the 7000 user interface. It automatically decommissioned the old DW4000, the replacement HN7000S was commissioned, my account was updated, and I was back online in minutes. No outside work required, no installer required.
There will likely be a little more manual intervention on your part though. You'll have to manually cancel your account with Earthlink to decommission the DW4000, and stop monthly charge. That should probably wait till after you've actually got the HN7000S connection up and running with HughesNet though. If no Earthlink upgraders chip in here to help within a reasonable period, I suggest you look here ( »October / November Satellite Stuff For Sale & Wanted ) and here ( »www.google.com/products?q=hn7000···coring=p ).
Then check out this site: »customercare.myhughesnet.com/ specifically the link in the middle of the page that says REGISTRATION.
//greg//
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HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AVG+Firewall v7.5 | |
helpless
join:2008-12-04
| reply to Wulffie
I'm glad to see this post because I've been searching for four days now to figure out how to get my DW4000 working again. Earthlink support seems completely unaware that the DW4000 has been made obsolete, and I certainly never received any emails letting me know it was going away.
My DW4000 is still operable too -- I was able to run the WebSetup with no problem. My situation sounds almost exactly like yours, Wulffie... so are you able to connect, or is the DW4000 done for? It's frustrating that no one at either Earthlink or Huhgesnet seems to be clear on this. Your post is the only place I've seen this information anywhere.
So grohgreg, can the switch to an HN7000s be as simple as switching out the modems and setting it up yourself? With no installers, that is... I've such a miserable time with independent installers that I'd almost prefer to just scrap the whole thing if it's something I need to bring someone out for. Plus, I don't want to pay hundreds of dollars for the installation and new equipment. But the HN7000s solution sounds like a possibility... | |
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