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Forums » Zyan laid off 80% of its work force » The Bad News keeps coming....
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In Search Of Excellence- »
« Zyan's Customer Contract Is Void  
Anon

Re: The Bad News keeps coming....

I totally understand where you are comming from,
and you sound very reasonable and intelligent. Unfortunately, you are not one of the people
who on a daily basis I had to talk to on the
phone. So I will make a retraction, that I do feel bad
for those Zyan employees who were hard-working, and were caught by suprise by this. For those of you who were involved with contract violations, and the technicians who I had to explain how dsl works .. I guess its
Christmas, I just hope that in business I never
hear from you ever again.

[text was edited by author 2000-11-28 16:23:02]
permalink · 2000-11-28 14:48:02 · Print · Reply to this
Anon

Re: The Bad News keeps coming....

Very cool of you to own up to slamming everyone at Zyan and retracting that every individual there was not intelligent. As a former BAE (sales rep) at Zyan (I resigned 2 weeks before the carnage), I encountered many intelligent, competent and caring people at the company. There were however, people of the opposite characteristics. What irritated me the most about working with some of these people and their managers was that they were not held accountable for their actions or rather the lack of action. As a sales rep, if I had accounts cancel, my accountability showed up as a chargeback to my paycheck. Thank goodness I only had a few chargebacks primarily due to lengthy installations that were even beyond Zyan (Telco & CLEC issues) control. Even then, it was food on the table for my family that was lost. I never got to speak to or had the opportunity to get to know top management at the company so it's challenging to know what's on their minds. As with any company, Zyan and other DSL ISPs strive to provide a service that is in demand. Unfortunately, like other Internet only companies that grew too fast and lacked cost controls, profitability went out the window and the market has reflected that. Who loses the most from this? Investors. For the most part, I don't feel sorry for them. From what I know, most are wealthy individuals or companies that knew they could gain or lose on their investment. I went into the company with my eyes and ears wide open and knew what I was getting into. We sold and spoke based on what we were given from above. However, there came a point in my mind that what was coming from above no longer made business sense and prompted me to seek other opportunities. I've started my own company (thank goodness it doesn't rely exclusively on the Internet)and also landed a lucrative position with a fitness and nutrition company so that I can still earn a living and help people with their lives - not just their connectivity. There were a lot of valuable lessons learned at Zyan that I take going forward and hope not to make in my own endeavors. As a techie I would watch your back too where you are. Who knows how this fallout will affect you. Keep being cool and keep moving on !!!
--
movingon
permalink · 2000-11-28 17:08:55 · Print · Reply to this
Forums » Zyan laid off 80% of its work forceIn Search Of Excellence- »
« Zyan's Customer Contract Is Void  

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