dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
share rss forum feed

just4info4

join:2001-11-13
Rockville, MD

1 edit
reply to TBSupport1

Re: New Account wrongly assigned with someone else's phone#

Thanks for the reply. Friend of mine just contacted customer service and was told that a new number will be given out. But we don't know how long it is going to take for your engineering department (what your rep referred to) to issue a new number.

Also, according to their conversation, the rep. said the number was from an account (teleblend account/user) that was closed 6 months ago. And, the rep. has no idea why it is still being used. I'm hoping that teleblemd did not provide that number and line of service for free. You may want to check.

I may need your help again if we don't get a new number in next few days. Thanks.

just4info4

join:2001-11-13
Rockville, MD
TBSupport,

This is the ticket #: 309270. Can you take a look and push to get a new number issued? We called in and the rep. did not offer much help other than saying your system shows we need a new number. (same as stated in the trouble ticket).

Thanks.


TBSupport1

join:2007-09-11
Leesburg, VA
just4info, you should now have a response in your email box.

just4info4

join:2001-11-13
Rockville, MD
TBSupport, thank you for your support. Everything is working with the newly assigned phone number. Excellent service.