AkFubar
Resistance is Futile
join:2005-02-28
Toronto Can.
 ·TekSavvy Solutions..
·Bell Sympatico
| reply to Barry
Re: Bell sucks!
said by Barry  :I've been comprehensive of there issues and if I could help I did to a certain extent but I can't request a line transfer for someone that is not a Bell Internet client. Unfortunate but at least you gave it a try. I think if those guys say it can't be done then it probably can't. Perhaps someone else here can suggest an alternative approach.
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"No matter where you go, there you are." - Buckaroo Banzai |
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Barry
join:2008-11-04
Oakville, ON | reply to Barry
I've been comprehensive of there issues and if I could help I did to a certain extent but I can't request a line transfer for someone that is not a Bell Internet client.
No dice. |
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nanook
Premium,MVM
join:2007-12-02
·Bell Sympatico
·TekSavvy Solutions..
| reply to AkFubar
said by AkFubar :However, the 2 individuals in the BellER Direct forum are an exception and have helped a lot of people. It is too bad the corporation as a whole can't adopt the example of good customer service those 2 guys provide. Quite so. The problem is not with the technicians. I have always found them to be competent, professional, and willing to go beyond the call of duty.
The problem starts at the Chairman's office and goes down the next zillion layers or so of (mis)management below that. (The current Chairman BTW is leaving in February to be replaced by this ex-PwC bean counter. Hopefully he will chop some of that marketing fat and use the savings to provide some benefit to customers.) |
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Barry
join:2008-11-04
Oakville, ON
 ·Cogeco Cable
1 edit | reply to nanook
said by nanook :said by Barry :How come you guys say 'BellER'? Is it just slang for their new marketing campaign? Not just slang. A better characterization would be dERision. They cannot offer people in the GTA a basic level of DSL service but they have lots of money to throw (away) at new logos and silly marketing. Bah Humbug to them. Humbug indeed.
Edit: Testing my luck in the Bell direct forum. |
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AkFubar
Resistance is Futile
join:2005-02-28
Toronto Can.
·TekSavvy Solutions..
·Bell Sympatico
| reply to nanook
said by nanook :said by Barry :How come you guys say 'BellER'? Is it just slang for their new marketing campaign? Not just slang. A better characterization would be dERision. They cannot offer people in the GTA a basic level of DSL service but they have lots of money to throw (away) at new logos and silly marketing. Yup true!
However, the 2 individuals in the BellER Direct forum are an exception and have helped a lot of people. It is too bad the corporation as a whole can't adopt the example of good customer service those 2 guys provide.
--
"No matter where you go, there you are." - Buckaroo Banzai |
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nanook
Premium,MVM
join:2007-12-02
·Bell Sympatico
·TekSavvy Solutions..
| reply to Barry
said by Barry :How come you guys say 'BellER'? Is it just slang for their new marketing campaign? Not just slang. A better characterization would be dERision.
They cannot offer people in the GTA a basic level of DSL service but they have lots of money to throw (away) at new logos and silly marketing.
Bah Humbug to them. |
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Barry
join:2008-11-04
Oakville, ON
·Cogeco Cable
| reply to AkFubar
said by AkFubar :Perhaps if the OP posts in the BellER direct forum one of the good folks there may be able to help. I might just give that a shot.
Nanook: Yes I am with TekSavvy and I agree those options don't look so attractive suck. I'll just have to keep bugging.
How come you guys say 'BellER'? Is it just slang for their new marketing campaign? |
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AkFubar
Resistance is Futile
join:2005-02-28
Toronto Can. | reply to Barry
Perhaps if the OP posts in the BellER direct forum one of the good folks there may be able to help.
--
"No matter where you go, there you are." - Buckaroo Banzai |
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nanook
Premium,MVM
join:2007-12-02
·Bell Sympatico
·TekSavvy Solutions..
1 edit | reply to Barry
said by Barry :What should I do now that I know there is a remote really close by, but Bell will not put me on it? Should I just keep asking for a line transfer until they cave? Are you currently with TekSavvy or directly with BellER? I assume it is the former. You have one option but it could prove expensive and may not work in the end. You could switch to BellER, perhaps on the condition that they put you on a remote. Note that they may not accept that condition or if they do they may not put you on a remote, etc. Once at BellER, presumably now on a remote, you could switch back to TekSavvy, hoping that BellER does not then pull you off that remote. This is risky business. It will cost you in cancellation and transfer fees, etc., it may cause disruptions to your DSL service and administrative hassles for you. And in the end it may not result in any improvement.
Alternatively, (2) keep bugging TekSavvy to bug BellER, (3) look at other types of service like wireless, with their speed, bandwidth and cost limitations, (4) consider going back to cable or (5) learn to live with 1Mb/s.
Unfortunately none of these options are particularly attractive. |
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shepd
join:2004-01-17
Kitchener, ON
·TekSavvy Solutions..
| reply to snorlax14
If you are really hung up on going with punchdown blocks (they are nice) the telco standard in Canada is now BIX. You can buy BIX blocks from any competent electrical retailer, and I believe at one point Sayal electronics had some, but they're probably gone now. The terminal blocks will run you about $20, a two strip cage about $20 as well. An RJ-12 strip will run you as much as $80.
You will need a BIX punchdown tool, these are usually about $50. The "official" ones are nicer than the bits you can fit in some 110 tools, since the knife works properly. Most 110 tools aren't designed to have a knife that actually works like scissors since 110 doesn't cut that way.
If, for some reason, Bell or another tech needs to work on your wiring, you can be sure they will have a BIX tool. If they don't, DON'T LET THEM TOUCH *ANYTHING*, as they are morons. 
Or you can go with 110. 110 is popular for LAN wiring, but is fine for phone as well, although it's not as robust or as nice to work with as BIX, IMHO (although you can get it in Gbit and higher ratings, unlike BIX). You should be able to find a short 110 patch "panel" for as little as $30. You can easily plug RJ-12 plugs into the RJ-45 jacks, although you'll have to understand the wiring scheme (blue middle pair, orange outer pair, solid green and striped brown far outer pair). You can get a 110 punchdown tool for as little as $2 if you just want those little crappy plastic tools. Or you can spend as much as $80 on something nice, like a Greenlee tool with low and high impact modes.
Of course, unlike BIX most (not all) 110 stuff isn't designed to screw onto a wood board... It's rackmount. You'll need to jury rig something to make it work.
HTH! |
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Barry
join:2008-11-04
Oakville, ON
·Cogeco Cable
| reply to Copper
said by Copper :
This picture of a demarc jack and 66 terminal is completely wired incorrectly. Also 66 style terminals are usually taken out and replaced with a screw type terminal using a Green Robertson. Just get rid of the 66 altogether.
I was already bypassing the 66, but didn't have a camera to show an updated photo. Since I got a POTS splitter, I avoid the demarc jack as well.
What should I do now that I know there is a remote really close by, but Bell will not put me on it? Should I just keep asking for a line transfer until they cave?
It's really frustrating being on a 1mb profile when I could be getting a lot faster. |
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Copper
@bell.ca | reply to Barry
This picture of a demarc jack and 66 terminal is completely wired incorrectly. Also 66 style terminals are usually taken out and replaced with a screw type terminal using a Green Robertson. Just get rid of the 66 altogether. |
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Bellus_1
@cia.com
| reply to mr_hexen
The chat rep was probably looking in the new qualification tool and speed estimator that outputs a more precise number than the old one. He likely didn't query your actual current attainable sync, as it would show something similar to DMT tool's result. |
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mr_hexen
join:2007-08-02
Brampton, ON | reply to Barry
im surprised a Bell internet tech or CSR was able to pull up your sync rate with teksavvy.
not sure how he figures 3.6mbps though.....
next time you see a bell truck, pull over and talk to the guy. |
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Barry
join:2008-11-04
Oakville, ON
·Cogeco Cable
| reply to corkyy
That's what I put a request for, but no dice. |
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corkyy
join:2008-06-01
Laval, QC | reply to Barry
»Bell Canada Internet FAQ »What are all the different speed profiles used?
There is maybe something for you in there... They might no more offer it, who know. |
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Barry
join:2008-11-04
Oakville, ON
·Cogeco Cable
2 edits | reply to Barry
Bell closed my ticket and said my line is only capable of 1mb. This is disappointing because when I was on fastpath the max I would sync at is 1568/800 and since I've been put on interleaved it's 1184/384. The least they could have done is bumped it up to the former.
The CSR asked me if I see any Bell trucks in the area, which I do, and am certain there is a remote down the road. I asked if it were possible that it was Sympatico only and he told me they aren't supposed to be and it is most likely full. Arghh!
I'll try again in a couple weeks.
Edit: Tried to get information out of Bell.
You: Is there a remote?
You: Because I'm currently using TekSavvy and I sync at 1mb, so if I switched to Bell I don't want to pay double for 1mb...
Jackson (SCI-274220): Barry, your synch rate is 3.6mbps so you can get very good speed.
Edit: I knew it was a remote! »Re: Poor Download - Great Upload - Ultra |
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nanook
Premium,MVM
join:2007-12-02
·Bell Sympatico
·TekSavvy Solutions..
| reply to snorlax14
said by snorlax14 :I've been looking for another green block (66 block?) for ages. Anyone know where I can buy one? I do not think they are made any more. Try an electronic parts surplus store or consider using something like a standard electric terminal block. |
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snorlax14
join:2007-11-20
Thornhill, ON
| reply to Barry
I've been looking for another green block (66 block?) for ages. Anyone know where I can buy one? |
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tommyv2
join:2007-06-03
London, ON | reply to Barry
If that's the case, flash it to 7.4.3.2 (previous version I believe) set it up, then upgrade to the newest. As long as you're in the same 7.x.x.x class, it will keep your settings. That's the case for me. I upgraded to it and it works great. |
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