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Anon
|  In Search Of Excellence-
Changes and growth.....
Some people seem to be circulating a large amount of rumor and heresay in regards to Zyan's corporate restructuring, apparently even some of our employees here at Atlas. After talking in depth with some of the Zyan leadership, we are confident in the direction they are taking. From an operational standpoint,becoming one of the largest DSL providers in the country within two years is bound to make your head spin. Retooling, Retrenching, and Refocusing; three words always found in the library of success.
Atlas remains a committed and confident Zyan Partner.
Tim Krupa
President
Atlas Broadband
[text was edited by author 2000-11-28 21:04:27] | |
virte
Rabid Wombat
join:1999-11-18
Roanoke, VA
| Tim,
I would be interested to know how you were able to get a response from Zyan management. My efforts have been fruitless.
No response to my many e-mails, their phone system is down and even my sales rep's cell phone number doesn't work.
I can't place orders, get tech support, or resolve existing trouble tickets.
This disturbing silence doesn't ease my concerns. | |
mjblites
join:2000-11-28
Tacoma, WA | I think that it would be best to say, that it would be in your best interest for both your customers and your company to start looking for another DSL wholesaler. | |
Mind
@zyan.com
| reply to Anon
Hi Tim,
I commend you on your ability to cut through the moral and ethical smog surrounding this 'Zyan corporate restructuring'. It is important that you see the big picture and that you believe that 'the management' had no other recourse but to lay two hundred or so employees off just before the holiday season - correction, they did let us stay employed for one of the major holidays, Thanksgiving - they apparently did not want to spoil Turkey day for us - how big of them. It is vital to your company that you believe whole-hartedly that Zyan is going to remain a player in the DSL space despite having suffered this not so minor setback. You have to take this stance because your role requires it. It is important to you because your own employees are scanning the job search pages as we speak because they cannot see through the clouds of lies and deceit and they only see the smaller picture. They too will be out on their butts this holiday season if you continue to have your head up yours. Atlas is a Layer 3 reseller. This makes Atlas merely an extension of the Zyan Sales force. There is no Zyan sales force... Starting to get the scenario, Timmy?
Tim, you and I know each other. We have spoke on many occasions. I like you as a person. But please cut the three R's bull. Sure, cutting the workforce to allow the business to survive or 'retooling' is a fact of corporate life. Many companies have had to do it. But I say do it with class, give notice, have a nice severance package put together, allow the employee to leave with a certain degree of dignity and self worth. Don't steal a page out of the Flashcom HR manual, post two thugs at the doors, turn off all the computers
and gather people into a room to tell them it is their last day. And to blame the whole thing on market conditions. Honey, but I was drunk...
I'm sure your legnthy discussions went something like this,
...absolutely Tim, I can give you my word that Atlas will be allowed to continue to place orders on our VAR Tool...yes Tim, we will have a small support team in place to handle trouble tickets...we do not intend to sell your lines...we have some bridge funding available to support our operations through the next fiscal year...Yes Tim, we have in fact placed a muzzle on Steve Barbee, he will no longer show up unexpectedly to collect a check from you... yes Tim, we have solved THAT billing issue...
Oh Tim, Did you know that Zyan can no longer place orders with Covad? Same with Northpoint as of the end of this month. Zyan owes Covad something on the order of $8 Million. Did you know that there is a poll going on now asking if Crosby's tears were fake or not. Did I mention he was a Drama Major at Stanford. Of course this is all heresay but all the other rumors I heard turned out to be true.
Stick with Zyan if you want. You may not have a choice. My advice to you, get it in writing and expand your product line. My advice to your employees and any other employee of Zyan's resellers, Make sure your company is not only selling Zyan DSL. If they are, make sure your resumes are updated. | |
Dave Park
@wt.net
| Ummm, well, I've got a slightly different problem :/
One of my closest online friends was a Zyan employee and I've now totally lost contact with her. Since Marnie's name isn't in the phone book, how do I contact her?
*Argh*
 | |
DSLbites
@zyan.com | reply to virte
Gee, do you think your sales rep is still employed? All I have to say is try this number:
1-800-375-7733 x107 | |
badass
@64.0.x.x
|  reply to Mind
"Mind" is on the ball. Zyan will be filling your ears with what you need to here until they get some sort of a quick and easy resolution, leaving with some money in their pockets (Crosby and Terry). Once that is done, all lines are gone, and that will be the last you or anybody else hears of the dynamic duo. They lied to people, looking them directly in the eyes, knowing they have no other job lined up since they trusted what they were saying. I actually had people (Jason, a Zyan employee) laugh at me when I told them that the company is in really bad shape and I even gave them proof and details to what was going on and going to happen. After Jason stopped laughing, he said "Crosby would never leave us in the cold. I know him for a long time, he is a good guy and would never do such a thing...". Two weeks later, I jumped ship. One month later, he was cut off, with NO WARNING from his buddy Crosby.
Zyan does in fact owe Covad over $8 million, who will be cutting off their lines along with Northpoint. Covad stopped allowing new installs and the only reason they even kept the remaining lines running is because or CEO promised them Zyan would get bought out (DSL.NET was the myth...). Unfortunately, Zyan did not get bought and as soon as Covad puts two and two together, off go their lines. And since all reseller lines physically go through Zyan's network, one way or another, they will be cut too. Last I remember, Netrail (the company that connects their mesh) is calling it quits on Zyan as well. When everybody important start to jump ship, including the CEO, you know its time.
The reason Crosby cried, is because it was on his shoulders. He was the reason this, now typical, DSL failure turned into a horrible nightmare for many employees. People are not only without jobs, but have no compensation nor have had time to look around for another. I personally know single mothers that worked there, paycheck to paycheck, that are now f*$!-ed, and don't know what to do. Crosby let this happen, since he was the lying reassurance for many people. The reason I say people, because it was more then employees, it was customers, resellers, and carriers. Crosby cried because he caused all this.
Right now, Zyan is making a break for it. The need to make at least something off of those DSL lines, whatever they can get, before Covad cuts them off. Whatever telco buys them now is stoked (at market value, of course). Easy buy.
Good luck Tim, but I would make a plan now. I would be shocked if Zyan even let you migrate your lines over to another ISP.
As for Sunfast, Vicky is a lying tramp. She screwed all her customers herself. When her customers called Sunfast for support, they told they told them to call us, Zyan. I personally called their company numerous times to some how resolve the situation, but to no avail. Vicky F'ed herself.
Good luck to all the employees that are jobless.
badass | |
Air WAV
join:2000-09-16
Saint Louis, MO
| Badass as the name implies. You must be from tech support. I guess the reason I have signed ISP switch forms from my customers is because I "screwed" them so bad. If you spoke with me than you would know I have never gone by the name of "Vicky". What is your name? | |
Former ZyGuy
@zyan.com
| Tori,
I don't know about your bills (accept that we were all told you didn't pay them), however I do know about your customers. I personally had your customers (5 separate that I can count and remember) BEGGING me to let them switch to our service. Customers that cursed the name of SUNfast for the way they left their customers in a lurch. People who said that no one answered the phone at SUNfast anymore (this was before the cut off of their service by the way). Who do you blame for not answering your phone on? You have yet to address that concern in your many rambling. According to those ramblings, you make it sound like Zyan is the root of all things bad that happen (to you especially), well here is a news flash for you doll . . . THEY'RE NOT! Your problems are your own. Your customers BEGGED to be switched and they weren't even talked too, until they said the words, "Can I switch to Zyan". If they were so happy with you, why would they do that? The fact that you are still signing your ramblings as "CEO" of a has been company reflects your delusion and mania. Oh, and another news flash for you, any FCC or PUC complaint will take lots of TIME to process and even if they were to take action on your claim, what are they going to do? Shut Zyan down? Looks like Covad will beat them to that punch. And no matter what they do, 150 Federal Marshalls will not bust in the doors of Zyan (I know you didn't say that, but it was said to you, and I am trying to help pull you from your delusion). So go take some Lithium and start practicing how to flip burgers, because that is all you will be doing. You're right your name and reputation are ruined, but you did that all on your own sister. VICKY VICKY VICKY VICKY VICKY (just trying to give you a hint of a new name, Tori, is just awfull). | |
Air WAV
join:2000-09-16
Saint Louis, MO | Go get a life ... and a job! | |
badass
@64.0.x.x
| reply to Air WAV
VICKY, you skank. I called your company when this whole situation happened. I was the first person to notice that we we were getting large amount of calls from your customers. When I asked why are you calling here, they all said, 'when we called sunfast they had a recording on saying to call you guys'. If they happen to get a voice on the line, they were told that they could not help them and to call us. VERY PROFESSIONAL!!! I took the situation to upper sales and reseller management. We called you guys many times. Only to get a machine. I left it to management to take care of.
Your customers wanted to become Zyan customers. They asked us if this is possible. All I know, is that the entire situation was forgotten about and it stayed the way it was. This was your fault. Do you or anybody at your company know how to answer phones??? Or return calls???
At any rate, I don't even know why Sunfast is so important anyway? Why do you suddenly care? Stop writing so much on this site about Sunfast, since it is not that big of a deal to any of us. If you have some BS politics with Barbee, write him...
P.S. My name is Vicky, hahahaha.... | |
badass
@64.0.x.x
| reply to Air WAV
Vicky,
I think you should be looking for a job too, since sunfast is F'ed up and out. And as far as getting a life, you are the one posting hundreds of messages concerning Sunfast. Seems that now you are at home, you have nothing better to do then to talk trash. Actually, according to Interactive Week, where you stated more trash, you don't even have a home to do nothing in. Seems you will be looking for more then a job, huh? | |
Raybro
VIP
join:2000-11-04
Back home | reply to Anon
Thats funny, Covad doesn't do installs for Zyan anymore and I don't think they can con Northpoint or Rhythms to pick up there customers. I think you guys need to look at hooking up with XO Communications or Core Communications. | |
Air WAV
join:2000-09-16
Saint Louis, MO
| reply to badass
bad ... ASS, I guess SunFAST must be important or you wouldn't be so concerned.
Even thou we moved the lines were transfered with a referral number.
It IS true we did start referring calls to Zyan in the last part of October, but that was only AFTER Zyan had already taken our customers and we had no information to give them.
You should grow up a little, you are in a public place. Just a piece of advice. Ones written word can travel around in here for years. Don't be so childish. | |
Former ZyGuy
@cvx29-bradley.dialup
| reply to Air WAV
Actually I have both, and something you apparently don't . . . a home. By the way, I noticed, you still haven't addressed why you folks didn't answer you phones in the end of September (a month before you say Zyan "stole" your lines), please for the sake of any poor soul that may care for you step into reality. | |
mjblites
join:2000-11-28
Tacoma, WA
| reply to badass
Also, you would think that, if the reseller can't get support from the wholesaler, then how can they support the end user? When ever anyone would call Zyan for support, you would sit on the phone for hours and hours, and then maybe if you were lucky, you would get to talk to someone.
How is any reseller suppose to support there customers, if they never get the support?
It all starts from the top, and if the top of the supply chain is not good, it works its way down the chain to the end user. It's a shame, that things couldn't have been better for everyone, and it's a shame what all these bad things are doing to the DSL market. It's all having an effect on both the consumer and business decisions being made. | |
Mind
@zyan.com
| reply to Anon
said by Atlas Broadband:
[text was edited by author 2000-11-28 21:04:27]
Hey Tim,
I have to apologize to you. I recently was informed that basically you were given an ultimatum by Steve Barbee and his crew.
Here is the story as I know it, and forgive me for relaying this information but I thought long and hard and I just have to post this.
Your original post had a more charitable tone from what I understand. I never saw it but it was supposed to be an extension of an offer to all that were displaced. You had invited ex-Zyan employees to "discuss their options", perhaps. Again, unfortunately I did not see the posting.
I did not see the posting because no sooner then you had posted it one of Barbee's Lynchmen called you and asked you to remove it or face a $10,000 Fine. That is why your post was edited after the fact. And now that you have removed the original post, they still want to fine you $5,000. What a bunch of a$$holes.
First of all, do not allow Barbee to punk you. This is classic Barbeeism. He thinks he can slap you around be cause he has a signed document in his hand. Your contract will not hold water in a court of law (I am not a Lawyer so you may want to look into that). But check the posting "Zyan's Customer Contract Is Void" on this message board. It tells of how a Faxed copy of a contract is not a legal document.
Second, They have no money for legal action anyway. They are going to be tied up in enough legal battles as it is. Looks like there is a legal battle stemming from the layoff. Apparently you cannot layoff more than 5% percent of your work force with out due notice.
Third, the fact that they tried to keep you from posting your original message shows you what kind of company they are. Try a different company. Try Speakeasy.net. I understand they have their sh!t together. Just get away from Barbee, Run! | |
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