O Canada! > Canadian > Bell Canada > [Internet] Bandwidth Usage Discrepancies

[Internet] Bandwidth Usage Discrepancies

Did you recently power cycle your modem or disconnect and reconnect?

Ya, within the last few days. Why? Would that make a difference?

EDIT: Just an update. I called Bell and they said there's nothing they can do about it. I have an encrypted wireless network and she said the only other way this could happen is if someone got my b1 number, which I know didn't happen. She wouldn't even put a note on the account saying what had happened. I'm only getting a 3mb/s service so even if I was downloading constantly for 48 hours there's no way I could even get to 33GB. Something is wrong on their end and they won't admit it.

The good news is I'm no longer on a contract with Bell so I can get out of this garbage at the end of the month.

She couldn't do anything since the usage was most likely legit.

It's my understanding that usage is calculated/applied every time you restart a PPPoE session.

So the 33 GB you downloaded you actually downloaded, the problem is that you reset your connection after the new billing date passed, so all your usage from the previous few weeks (I'm assuming), is applied when you reconnected.
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies.

Deadpool,

What also happens is this:

The B/W page can be delayed by 5 whole days. When a billing period ends, it does not have the up to date B/W data. So what happens is that although he Downloaded in November, what ever he downloaded 3-5 days before the end date gets carried over to the next month.

The delay is TOO big.

Other are either instant or as a minimum 24 hrs behind.

Bell on the other hand...

So technically this person DID NOT download this in december and it should be voided.

But good luck arguing that.

However, I would argue it because I don't like to be treated like a sheep that says and does nothing.

I would bring this B/W calulator to the attention of kevin.crull@bell.ca

This friggin scam of people not knowing their usage PURPOSELY because of Bell is not the people's fault since they CAN'T keep track of it, like they can with other providers.

I would send a complaint Email to the email address above.

reply to Deadpool
Let me try to get this straight. You're saying that the 30GB or so that he used *before* the end of the billing period ending on Dec. 20 are going to count toward his total bw usage for the *next* billing period just because he reset his modem on the 20th? And that, had he not reset his modem, he would have 60GB or so left today instead of 27GB?

Forget the manual reset bullshit spewed here.

Think about a sporadic disconnect.

A noise problem on the line causing a disconnect and reconnect.

blah blah blah

in other words this guy should complain because Bell can't track B/W like any other ISP's can.

Or they make it up to screw people pout of money.

And lets be honest here, the way Bell lies and treats their customers like moronic cash cows, and the way management and the executives allow and condone the lying, their whole practice of having an "honest" B/W tracker comes into question.

Bell is not an honest company. We ALL know this by their example and what they have done to people over the years.

Why should this be different?

Employee's, tell me why this all of a sudden is different?

reply to colin1234
Interesting. You know when folks call in to get support part of the script the offshore First Level reps use includes a reset of the modem. That could also be compounding the problem for many. Sad really
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"No matter where you go, there you are." - Buckaroo Banzai

reply to colin1234
So basically what you're saying is that if I reset my modem or lose the connection any bandwidth that hasn't been applied to my previous billing period from the past 3-5 days will be applied to my next billing period? This is getting insane. That's most likely what happened then. I knew the billing period was ending and I had 40GB or so left. Up until the end of December 19th I used a fair bit of bandwidth. I knew there was a delay in updating the tracker but I didn't know that it "moved bandwidth" from one billing period to another. Teksavvy is looking more and more appealing to me all the time.

Kevin Crull also just received a lengthy e-mail from me. I'll see if that gets a response.

reply to colin1234
Why be bothered with all this? Acanac offers unlimited service for about half the price (and I'm not even talking about their first year promo). Or get Teksavvy. Or Electronic Box. The way Bell treats their customers, it amazes me to read all the problems you guys are having when there are much better alternatives available.

reply to colin1234
This is like the biggest joke I've heard yet on bells part. Keeps getting better and better eh...

This is just more than unethical from business point of view for a supplier (Bell/Sympatico) of service to own customers. Furthermore I am appalled that Deadpool can with "strait face" acknowledge this Bell`s billing practice without any support for Simpatico subscribers to corrector or advocate to correct this matter. I do not wont to be harsh but is this total disrespect or ignorance or bough?

reply to colin1234
I checked out the documentation available to agents and it states that the bandwidth tracker can have an "up to" 60 hour delay to display the bandwidth used.
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies.

reply to mordin

CanerisErik.
All Level 1 are "instructed" by Bell to follow the script regardless of any troubleshooting issue if you live in Bell`s World. I personally many times have been told (when objected) that they have to follow script specially in Bell/India.

Second, I do`t see your point at all in this topic as we discus Bell`s unfair billing practice of bandwidth usage.

As Deapool stated this is :".... "up to" 60 hour delay to display the bandwidth used." 60 hours delay = 2.5 day!!
This is another "up to" practice that some will be charged for "extra" usage!

kevin.crull@bell.ca should know about this definitely.

reply to Deadpool
If a person maintained a 3 month long PPPoE session and used exactly 60GB each month, and then disconnected after 3 months, by your logic Bell should charge that person for 120GB of overage despite the fact that they never went over their cap...

Some people should learn a thing or two before they outsource development to a bunch of fools contractors. Basic concepts of how to build reliable, scalable, secure, user-friendly OSS systems and customer portals would be a start. Getting rid of four levels of management and the contractors who tell you they need more money to hire sub-contractors would be another wise step.

I wonder why our usage tool generates zero complaints and only praise. Perhaps the fact that you simply go to a URL and the right number appears on the screen has something to do with it. You don't even need to click or type anything. What a novel idea.

The below words from a customer (can you guess where he switched from?) say it all: "I am glad you made a very simple interface so I can actually check it within 2 seconds, and not go through 10 menus with 3 passwords and get a wrong number anyways like I used to."
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Erik - Caneris - Internet solutions and more.

reply to colin1234
Amen Brothers!

I was given a 60.43 GB traffic statement for yesterday (last day of the billing cycle).

The day previous to that was 59.69 gig.

I was well aware of my bandwidth status and severely limited my online activity to include only web surfing for the last 3 days.

Does Bell seriously expect me to believe that through marginal surfing I somehow miraculously incurred an additional 800 megabytes on the final day of my bill for this month???

The fact that a $30 overcharge is less than it would cost to go through the motions of the legal process is what is stopping people from doing anything more than just posting about it here.

I'm surprised there isn't a class action lawsuit over this scam of an inaccurate bandwidth meter which exaggerates usage for those close to their cap in an effort to siphon money away from customers.