Dave Park
@spodmail.com
| So what happens to their existing customers?
I'm a Zyan customer and at work I'm a Zyan reseller. Well, I was.
Now this has happened, is my DSL line going to just stop working? Will Covad pull the plug on me, or do you think they'll find a way to keep us existing customers up and running? |
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virte
Rabid Wombat
join:1999-11-18
Roanoke, VA
| Dave,
According to Covad's most recent quarterly report, they say they may have to cut off service to certain ISPs. If the end users are left hanging they do not promise to assist in moving them to viable ISPs.
So, chances are good that you and your customers may end up with dead lines and no recourse. |
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Mr Smart1
join:2000-10-13
USA
|  reply to Dave Park
the cost of getting a new DSL customer used to be high. I suspect Covad can find away to keep an installed and working line, and make some money from it. It has to be cheaper than installing/getting a new customer.
--
devil's advocate: One who argues against a cause or position, not as a committed opponent but simply for the sake of argument or to determine the validity of the cause or position. |
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Raybro
VIP
join:2000-11-04
Back home
| reply to Dave Park
No your DSL service will continue to work. From what I understand Covad is trying to get other Good DSL service providers (Earthlink, XO communications, ETC. )who are on there network to purchase these customers. I believe if you have a problem with your DSL they will still open a Trouble Ticket for it.
You can try calling Covads customer care @ 1-888-GO-COVAD. They might have more info for you. |
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