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Forums » Will Being RIAA Lapdogs Make ISP Support Worse? » Can ISP handle being the cop on the beat?
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I can see them sending warnings.... »
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast

 Can ISP handle being the cop on the beat?

can track P2P pirates
YES

manage the notification process for repeat offenders
YES

and handle the grievance process should users find their connections incorrectly terminated
NO. This is where they would fall down. Escalation within Comcast's support system is abysmal. While mistakes would likely be few, IF a mistake was made, correcting it would be a massive chore for the end user.
--
My BLOG .. .. Internet News .. .. My Web Page
Ask yourself one question: 'Do I feel lucky?' Well, do ya punk?


dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast

said by TKJunkMail See Profile :

Escalation within Comcast's support system is abysmal. While mistakes would likely be few, IF a mistake was made, correcting it would be a massive chore for the end user.
*Users*.
After a few of these mistakes, if this ever happens, the PR nightmare will certainly change the ISP's position of being a the hitman.

--
Think outside the Fox... Opera

Kearnstd
Elf Wizard
Premium
join:2002-01-22
Mullica Hill, NJ

reply to TKJunkMail
yea ISPs would end their three strikes if the PR risk was people jumping to the other guy who isnt as strict. id rather as a major ISP owner piss off the RIAA then loose customers because a mad RIAA costs zero dollars and lost subs add up.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports


Useless Cause

@comcast.net
reply to TKJunkMail
The great thing is that a lot of the people that work in tech support for companies like Comcast use P2P, so they will just turn a blind eye to whatever the RIAA or MPAA say.


funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC
·Verizon Online DSL
·Skype


2 edits
reply to dadkins
said by dadkins See Profile :

After a few of these mistakes, if this ever happens, the PR nightmare will certainly change the ISP's position of being a the hitman.
I think Comcast has shown a lot of tolerance for their own terrible PR ---

»www.multichannel.com/article/CA6471668.html

»www.webpronews.com/topnews/2007/···eadaches

»Comcast Plays PR Patty Cake

»valleywag.gawker.com/tech/great-···4212.php

»seekingalpha.com/article/55999-c···ightmare

»www.thecrimson.com/article.aspx?ref=522179

»www.rockymountainnews.com/news/2···r-gaffe/

--
Robb Topolski -= funchords.com =- Hillsboro, Oregon -- KJ7RL
What you do at Christmas does not matter so much; What counts are the Christmas things you do all year through.


JasonOD

@comcast.net
reply to TKJunkMail
TK, I don't think that they would be able to handle your first two points. It would be easier for Comcast to just negotiate a settlement, than put up with the headaches this will cause.


dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast

reply to funchords
Old news, plus what was the outcome of all that Sandvine crap?

You of all people should know it was erradicated because *SOMEONE* threw a wrench in their machine.

Here we are today and thanks to that great guy(*wink*), connections are peachy again.

This is a whole new level of bad. One I doubt they want to be a part of.
--
Think outside the Fox... Opera

Kearnstd
Elf Wizard
Premium
join:2002-01-22
Mullica Hill, NJ

said by dadkins See Profile :

Old news, plus what was the outcome of all that Sandvine crap?

You of all people should know it was erradicated because *SOMEONE* threw a wrench in their machine.

Here we are today and thanks to that great guy(*wink*), connections are peachy again.

This is a whole new level of bad. One I doubt they want to be a part of.
i thought it was a hammer at a local office? =)
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports
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