MX5Speed
join:2009-01-02
34754
| After 10+ yrs service Now home is declaired unserviceable
Hello,
I live in Morgan County, Alabama. Serviced by Charter Comm.
I recently purchased a home, the previous owner has had Charter Cable TV and HSI installed according to Charters records for 10+ years.
I have ordered TV and HSI and several 1st level techs have visited, each said the house was unserviceable due to it being 350 ft from access point. Even though the home had service prior. The second tech to visit, climbed the utility pole in my yard and cut the cable between it and the highway.
Charter, sales person had ordered a survey of my property and returned with, "Serviceable" The next tech said, "it was too far, the cable couldn't be strung, he was too small to string it, it would pull him off the pole."
I really want to talk to the local installation supervisor, if they will not place service to the house, then put a HSI drop at the utility pole in my yard. I will construct a suitable enclosure, place My cable modem inside and run CAT 6 ethernet cable into my home. (Ethernet has cable length of 100 Meters ) BUT I need to have the tech install the cable.
Anyone have any suggestions?
I am not within DSL range, and trees prevent using WISP.
Many Thanks in Advance
MX5Speed
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Doug B.
Laceys Spring, Alabama
Electronics Engineer/Systems Analyst NASA |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI
| said by MX5Speed  :I will construct a suitable enclosure, place My cable modem inside and run CAT 6 ethernet cable into my home. (Ethernet has cable length of 100 Meters ) BUT I need to have the tech install the cable. They're not going to go for that. The cable modem's are not intended or designed for outdoor use.
Since you're not an existing customer, I don't think you can force them to run a plant extention to make your home servicable. You may be able to get the plant extention run if you AT LEAST a portion of the cost. But, even then, that's remote possibility.
The person you need to speak to is the area Construction Supervisor/Manager. Go to the local office and ask to speak to him/her. Be prepared to give contact info. |
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budone
join:2002-09-07
Traverse City, MI | reply to MX5Speed
I would be madder as all get out, to have them come and say your house is not serviceable, THEN remove the existing Charter cable line that was run to the house to begin with that used to service the house.
Good luck on that one. |
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BF69
join:2004-07-28
Camden, TN
| said by budone :I would be madder as all get out, to have them come and say your house is not serviceable, THEN remove the existing Charter cable line that was run to the house to begin with that used to service the house. Good luck on that one. We're talking about Charter. Should any of us be shocked? |
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budone
join:2002-09-07
Traverse City, MI | True, But I still would be mad!  |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI
| reply to BF69
Under the current specifications, beyond 300' is too far to support the services currently available without a plant extension.
I know it seems rather dumb that Charter will no longer service a home that had a drop run to it, but they have to guarantee that the plant can provide enough signal, forward and reverse, to support (usually) up to 4 outlets, which would include digital cable service, HSI and Charter Phone.
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The comments and/or views expressed in the post above are my own and may not reflect those of my employer, Charter Communications. |
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dispatcher21
join:2004-01-22
united state
1 edit | reply to MX5Speed
Talk to your franchising authority for the city or county. They may have a provision stating that they have to service all people living in a certain place, here in Walla Walla, Charter HAS to service all residents within the city limits and I think the urban growth area. |
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cork1958
Cork
join:2000-02-26
Fruitport, MI
 ·Verizon Online DSL
 ·Charter Pipeline
| said by dispatcher21 :Talk to your franchising authority for the city or county. They may have a provision stating that they have to service all people living in a certain place, here in Walla Walla, Charter HAS to service all residents within the city limits and I think the urban growth area. Yep,
Same way it is here. Charter HAS to service everyone in the village of Fruitport.
--
The Firefox alternative.
»www.mozilla.org/projects/seamonkey/ |
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BF69
join:2004-07-28
Camden, TN
| reply to defiant
said by defiant :Under the current specifications, beyond 300' is too far to support the services currently available without a plant extension. Only problem with hat theory is that Charter already had service at that place for YEARS. Of course we are talking about a company that is not only $20 bil in debt but whose stock can be bought for a quarter and you'd get change back. |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI
2 edits | At some point in the past, 300-400 feet was fine for the services offered THEN. NOW, is a different story. Since we're talking about someone (the OP) that currently isn't a customer, Charter may have no obligation to run a plant extension and foot the bill.
It's decisions like this that protects them from running continuous service calls to a home or spending, potentially, thousands of dollars on a plant extension and never seeing profit from it. |
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MX5Speed
join:2009-01-02
34754
| reply to defiant
Thanks for everyone's feedback. I am willing to foot the cost of a plant extension. As to level of service, I am wanting JUST high speed internet. And if I did place a cable modem outside it would be in a suitable shelter. Protected from weather, with forced ventilation. I am an engineer and have been one for 40 yrs now.
As to contacting the construction super, I have been to the local office (two ladies taking payments) and requested the super contact me. He has not. I cannot get above a supervisor level talking on the phone, never to a manager, or service folks.
Frustrating. I wonder how folks can with clear conscience do their jobs and know they slacking and taking the easy way.
I shall contact my county supervisor, and the local TV helplines.
Thanks folks for the input.
Doug
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Doug B.
Laceys Spring, Alabama
Electronics Engineer/Systems Analyst NASA |
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henrybf
@charter.com
1 edit | reply to BF69
To the OP, tell somebody to get creative, then they could do it, theres ways to do the job to get you enough signal and sustain it. |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI | And, any responsible tech/tech supervisor won't do it. |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI
| reply to MX5Speed
said by MX5Speed :Thanks for everyone's feedback. I am willing to foot the cost of a plant extension. As to level of service, I am wanting JUST high speed internet. And if I did place a cable modem outside it would be in a suitable shelter. Protected from weather, with forced ventilation. I am an engineer and have been one for 40 yrs now. As to contacting the construction super, I have been to the local office (two ladies taking payments) and requested the super contact me. He has not. I cannot get above a supervisor level talking on the phone, never to a manager, or service folks. Frustrating. I wonder how folks can with clear conscience do their jobs and know they slacking and taking the easy way. I shall contact my county supervisor, and the local TV helplines. Thanks folks for the input. Doug Ask to speak to the Customer Care Supervisor/Manager. It can be difficult at times to get other deparments to "play ball", unfortunately. Dealing with the Customer Care supervisor might yield better results. |
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henrybf
@charter.com
thumbs down from:
Fluke
| reply to defiant
things work differnt in the field, than they do in the warehouse. 1 span of cable would get him in range, hardly any costs. Thats the problem, to many people take the easy way out. There are ways to temp with rg-11. Worst case scenario, rg-11 looses 3.65 db per 100 feet @ 750 mhz, we all know the modem carry is lower in frequency than that right defiant??? So at 350 feet the loss would be around 12.775 db, heck you could split it at the house and still have enough gas. |
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sittin_tech
join:2004-04-13
Rochester, MN
1 edit | you can't really say it will work without knowing the situation. what if he's coming off an end of line tap only starting with 10db on his high band. so his highest carrier is -3 and the side of the house meaning his data carrier is already -9 if he's lucky.
we can't make these decision from here or at call centers. if the field techs are saying it's not going to work, I'm going to believe them. his best route is still to get in contact with the construction department to see what his options are. |
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henrybf
@charter.com | reply to MX5Speed
You cant harldy say it WONT work ,so your saying you have only 9 at the tap? If so, your plant has issues. |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI | reply to henrybf
I really don't think the attitude is necessary...
I'm merely speaking from experience -- 9 times out of 10, if the drop is beyond distance spec., they won't run it without construction. Period. |
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henrybf
@charter.com | I dont like the cant do attitude, sorry for voicing my opinion, but if people would put forth some effort there would be alot less whining on here. Its just a never say never attitude, sorry I dont give up easy. |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI | It's not that it can't be done, it's that it likely won't be done due to policy. |
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