BF69
join:2004-07-28
Camden, TN
| reply to budone
Re: After 10+ yrs service Now home is declaired unserviceable
said by budone  :I would be madder as all get out, to have them come and say your house is not serviceable, THEN remove the existing Charter cable line that was run to the house to begin with that used to service the house. Good luck on that one. We're talking about Charter. Should any of us be shocked? |
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budone
join:2002-09-07
Traverse City, MI | True, But I still would be mad!  |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI
| reply to BF69
Under the current specifications, beyond 300' is too far to support the services currently available without a plant extension.
I know it seems rather dumb that Charter will no longer service a home that had a drop run to it, but they have to guarantee that the plant can provide enough signal, forward and reverse, to support (usually) up to 4 outlets, which would include digital cable service, HSI and Charter Phone.
--
The comments and/or views expressed in the post above are my own and may not reflect those of my employer, Charter Communications. |
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BF69
join:2004-07-28
Camden, TN
| said by defiant :Under the current specifications, beyond 300' is too far to support the services currently available without a plant extension. Only problem with hat theory is that Charter already had service at that place for YEARS. Of course we are talking about a company that is not only $20 bil in debt but whose stock can be bought for a quarter and you'd get change back. |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI
2 edits | At some point in the past, 300-400 feet was fine for the services offered THEN. NOW, is a different story. Since we're talking about someone (the OP) that currently isn't a customer, Charter may have no obligation to run a plant extension and foot the bill.
It's decisions like this that protects them from running continuous service calls to a home or spending, potentially, thousands of dollars on a plant extension and never seeing profit from it. |
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MX5Speed
join:2009-01-02
34754
| reply to defiant
Thanks for everyone's feedback. I am willing to foot the cost of a plant extension. As to level of service, I am wanting JUST high speed internet. And if I did place a cable modem outside it would be in a suitable shelter. Protected from weather, with forced ventilation. I am an engineer and have been one for 40 yrs now.
As to contacting the construction super, I have been to the local office (two ladies taking payments) and requested the super contact me. He has not. I cannot get above a supervisor level talking on the phone, never to a manager, or service folks.
Frustrating. I wonder how folks can with clear conscience do their jobs and know they slacking and taking the easy way.
I shall contact my county supervisor, and the local TV helplines.
Thanks folks for the input.
Doug
--
Doug B.
Laceys Spring, Alabama
Electronics Engineer/Systems Analyst NASA |
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henrybf
@charter.com
1 edit | reply to BF69
To the OP, tell somebody to get creative, then they could do it, theres ways to do the job to get you enough signal and sustain it. |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI | And, any responsible tech/tech supervisor won't do it. |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI
| reply to MX5Speed
said by MX5Speed :Thanks for everyone's feedback. I am willing to foot the cost of a plant extension. As to level of service, I am wanting JUST high speed internet. And if I did place a cable modem outside it would be in a suitable shelter. Protected from weather, with forced ventilation. I am an engineer and have been one for 40 yrs now. As to contacting the construction super, I have been to the local office (two ladies taking payments) and requested the super contact me. He has not. I cannot get above a supervisor level talking on the phone, never to a manager, or service folks. Frustrating. I wonder how folks can with clear conscience do their jobs and know they slacking and taking the easy way. I shall contact my county supervisor, and the local TV helplines. Thanks folks for the input. Doug Ask to speak to the Customer Care Supervisor/Manager. It can be difficult at times to get other deparments to "play ball", unfortunately. Dealing with the Customer Care supervisor might yield better results. |
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henrybf
@charter.com
thumbs down from:
Fluke
| reply to defiant
things work differnt in the field, than they do in the warehouse. 1 span of cable would get him in range, hardly any costs. Thats the problem, to many people take the easy way out. There are ways to temp with rg-11. Worst case scenario, rg-11 looses 3.65 db per 100 feet @ 750 mhz, we all know the modem carry is lower in frequency than that right defiant??? So at 350 feet the loss would be around 12.775 db, heck you could split it at the house and still have enough gas. |
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sittin_tech
join:2004-04-13
Rochester, MN
1 edit | you can't really say it will work without knowing the situation. what if he's coming off an end of line tap only starting with 10db on his high band. so his highest carrier is -3 and the side of the house meaning his data carrier is already -9 if he's lucky.
we can't make these decision from here or at call centers. if the field techs are saying it's not going to work, I'm going to believe them. his best route is still to get in contact with the construction department to see what his options are. |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI | reply to henrybf
I really don't think the attitude is necessary...
I'm merely speaking from experience -- 9 times out of 10, if the drop is beyond distance spec., they won't run it without construction. Period. |
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henrybf
@charter.com | I dont like the cant do attitude, sorry for voicing my opinion, but if people would put forth some effort there would be alot less whining on here. Its just a never say never attitude, sorry I dont give up easy. |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI | It's not that it can't be done, it's that it likely won't be done due to policy. |
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cloves69
join:2004-01-11
USA
 ·Charter Pipeline
1 edit | reply to defiant
said by defiant :I'm merely speaking from experience -- 9 times out of 10, if the drop is beyond distance spec., they won't run it without construction. Period. Totally agree. Though I would like a second technician opinion. Another concern would be the size of the house and how many potential outlets may be used in the future. |
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moon1234
@charter.com
| reply to defiant
It's policies like these that get Charter in hot water from franchising authorities and state regulators. Has anyone heard of a drop amp at the house before any splits with upstream amplification?
If there is only 9DB at the tap then the Charter techs are NOT doing their jobs. I always try to get the job done for my users. I guess some people just don't want to help the customer. |
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pbarrow
Premium
join:2003-09-16
Montgomery, AL | Well the guy said the previous house owner had TV + Internet so it sounds crazy to me that they won't let him have it and they cut his cable that was there. |
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rahlquist
Redeye
join:2001-10-30
Villa Rica, GA
| reply to sittin_tech
said by sittin_tech :we can't make these decision from here or at call centers. if the field techs are saying it's not going to work, I'm going to believe them. his best route is still to get in contact with the construction department to see what his options are. Ok but to pick nits a bit here. If the OP is right and the previous resident had HSI what changed? Or did Charter knowingly bill the previous resident for a service it never and/or substandardly delivered?
Or is it simply because OP only wants HSI and not cable service and Charter isn't willing to even try when they can avoid it?
--
Fed Up With Stupidity?
Patentlystupid.com |
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qworster
join:2001-11-25
Los Angeles, CA
 ·DSL EXTREME
·Brand X Internet
·RoadRunner Cable
 ·Vonage
| reply to defiant
said by defiant :Under the current specifications, beyond 300' is too far to support the services currently available without a plant extension. I know it seems rather dumb that Charter will no longer service a home that had a drop run to it, but they have to guarantee that the plant can provide enough signal, forward and reverse, to support (usually) up to 4 outlets, which would include digital cable service, HSI and Charter Phone. NOT TRUE!
My old house (that my ex wife still owns) has over 400 feet of RG-11 foam coax installed by the cable company 15 years ago. It goes over 3 poles. They have FULL digital cable and full speed Internet (Comcast owns the system now).
He should be able to pay for RG-11 and get serviced from Charter. The cable would likely be around $100.00. |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI
| said by qworster :said by defiant :Under the current specifications, beyond 300' is too far to support the services currently available without a plant extension. I know it seems rather dumb that Charter will no longer service a home that had a drop run to it, but they have to guarantee that the plant can provide enough signal, forward and reverse, to support (usually) up to 4 outlets, which would include digital cable service, HSI and Charter Phone. NOT TRUE! My old house (that my ex wife still owns) has over 400 feet of RG-11 foam coax installed by the cable company 15 years ago. It goes over 3 poles. They have FULL digital cable and full speed Internet (Comcast owns the system now). He should be able to pay for RG-11 and get serviced from Charter. The cable would likely be around $100.00. What part is "NOT TRUE!"? I never said it wasn't possible or feasible. I said "under current specifications" and it depends on the plant setup. Each situation is different. |
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