gresuz
join:2008-09-26
Rancho Cucamonga, CA
| dryloop problem
Hello,
I ordered the dryloop service from DSL Extreme a few months back. I had to leave the country for work and I could not follow up on this. I am now back and my dryloop service is not connected. I looked at my NID and I see no wires labeled dryloop, so I do not know which line to connect to. I've tried all my lines and they all do not work. Please help. |
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sashwa
Pixie Cat Crunchin' n Foldin'
Premium,Mod
join:2001-01-29
Alcatraz
clubs:  | Here is your original thread in case you can't find it.
»Dryloop problems |
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gresuz
join:2008-09-26
Rancho Cucamonga, CA | Thanks. I've tried to reply back but it says the topic is too old to post a reply. |
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sashwa
Pixie Cat Crunchin' n Foldin'
Premium,Mod
join:2001-01-29
Alcatraz
clubs: | It is too old to reply to, that's why I just linked it and left this open for you. |
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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| reply to gresuz
Hi gresuz -
Are you in a multi-tenant complex like and apartment or condo with a shared NID? If so Verizon should tag the line at the NID for you. If they did not properly tag the line we would need to open a ticket with them to have them come out and tag the line for you. Have you opened a ticket with our support team regarding the issue? If not please feel free to send me a PM with your account information and I would be happy to open a ticket on your behalf with our support team.
Thanks
--
George
General Manager
DSL Extreme
Will work for reviews.  |
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gresuz
join:2008-09-26
Rancho Cucamonga, CA | reply to sashwa
Thank you Sashwa |
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gresuz
join:2008-09-26
Rancho Cucamonga, CA | reply to dslx_gm
Hi George,
I live in a single family home and only have one NID. I have opened a ticket with your support team.
Thanks,
Gregg |
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