| Fairpoint switched over Verizon's alias names not username I tried to log on to the new Fairpoint portal this morning and it said the following:
Unfortunately, the User Name and Password that you entered are not valid. Please re-enter your login information.
You must contact FairPoint Internet Technical Support at 800-240-5019 to reset your password.
After an hour of being on hold (got hung up on twice) I finally got a hold of someone from tech support. It seems that verizon created (at least for me) a cryptic account name and the email address I chose was tagged as an alias to the name. So when the swap over happened they did the vz12al... name instead of my real email address. This affects the email forwarding and other things done in the swap over, so I was told.
The person put a trouble ticket in to make the changes to the correct names (I have one primary and 4 sub-accounts) hope fully they can resolve this soon.
Till now I never even knew there were aliases used by verizon, I setup the account as email addresses not an alias? Has anyone else had this problem? |
|
| My username and password is working fine in their new portal. Not sure if email forwarding is working correctly. |
|
 tschmidtPremium,MVM
join:2000-11-12
Milford, NH
kudos:8
 ·G4 Communications
·Fairpoint Commun..
 ·Hollis Hosting
| reply to Justcode
That is my situation. Verizon user ID works to authenticate to FairPoint email server and as an email name. The Alias I set up does not work. BTW up to the time I changed domain info Alias worked correctly if I retrieve email from Verizon domain.
I assume FairPoint has not completed transferring Verizon information.
Anyone know what is going to happen to Usenet.
/tom |
|
| reply to Justcode
My alias, and subaccount e-mail addresses are working fine...I can send & receive. One bug I had with my subaccount e-mail address was related to the password. I logged into Myfairpoint account, and under e-mail settings I noticed that Fairpoint had removed the last character of the password that I was using for the subaccount password. Once I used the password Myfairpoint had no problems with the subaccont or related alias account.
Clem |
|
| reply to Justcode
This is how VZ has set up most if not all of their network from what I have found out in Ohio. I used to have VZ Internet in Marion, Ohio and had the same thing. They used the vzXXXX username but you could create the alias for your email address. It was a big headache here if you needed support cause they would want the actual vzXXX username and not what you created.
It was easy enough to drop them due to that issue and their internet in Ohio sucked. |
|
|
|
| reply to Justcode
Re newsgroup access, I was told today by a support rep - after about a 10 minute wait - that it would "probably" be news.myfairpoint.net, but they didn't think the news server was up and running.
Tony |
|
| reply to Justcode
Well for me,
I am able to log into my primary account, but my contacts were not moved over and e-mail is not being forwarded to it. I had a sub account for my wife and that is not working at all. I have called tech suppot a couple of times but gave up after being on hold forever....time to switch to comcast I guess. |
|
| reply to Justcode
Took a second but was able to manually set up my primary username and allias accounts with Windows Mail. All 3 work fine. Also tried webmail and didn't like the format, all mail was sent with "vzexxxxx" as the email addy, couldn't find any place to change that.
Incoming email is still being obtained with verizon.net extension as well as myfairpoint.net. Outgoing email has the myfairpoint.net extension only.
With Windows mail, just remember if it asks you to verify your username and password for the server, use your vzexxxx name and normal password. Thats where it threw me for a loop.
Hopefully this is the only glitch with the transformation cause I still have Comcasts number on speed dial LOL |
|
| reply to Justcode
Well still haven't been able to get hold of anyone at tech support, but I did find somethings out. I was able to log in and manage my accounts. MY alais account was there but the changed address on me!!!!! Without telling me!!!!!! I am not impressed at all with Fairpoint to say the least!!!! |
|
| reply to Justcode
Yes, I am having this problem as well. Was on the phone with a Fairpoint tech for over 30 minutes - he cannot find my account - and on live chat with Verizon at the same time - I cannot get into my Verizon account to get stored messages or contacts etc. Verizon is saying they cannot help me. This whole thing is unacceptable - only new messages from Saturday will be forwarded to the new account - if it can be found - what about the old info?
Was there any warning about this? I don't remember seeing a word. |
|
| reply to Justcode
I am glad I am not alone, and have not lost my mine. I did get a letter in snail mail saying that my username@verizon.net was going to change to username@myfairpoint.net, BUT PASSWORD was going to remain the same. When I made the change, it said that password did not work, enter RIGHT pass word. NO LUCK of course. I did get a email, from FAIRPOINT, but when I looked at TO: it had some other email address that I had never had, or seen before. HIMMMMMMMM this is very strange, so I reply back saying this is NOT ME, this is not my email address? And yes it did start with a VZEECLUU. REALLY strange, and of course I do not even understand. I did try to call the tech support number and it is busy!!! I went to live chat, waited and waited, t be said there was no more live chat. I have Windows mail, that is like out look express, so my contact info is still there, I have not lost any thing YET.. I am lucky to even get on line as fairpoint is my broadband service too.
PLEASE IF ANY ONE GETS THROUGH TO THEM PLEASE POST, TO HELP OTHERS, AND I WILL DO THE SAME. Thank you, KEP from NH |
|
| There is a massive issue going on with Fairpoint right now. They promised that your Verizon mail accounts would be intact for 30 days after the switch but they bungled something up. Right now Verizon has all the email being sent to your Verizon account forwarding to your user account at Fairpoint but Fairpoint's server is considering it spam, and blocking it for abuse. On top of that they've managed to lose a lot of account information. I am a technology director for a school system who used Verizon for ATM services and a friend of mine is an IT manager for an ISP where I live. We got our mail issues sorted but the ISP is still in trouble because Fairpoint swears that their ISP doesn't own the IP addresses that it DOES own..and because of that the PTR records are all screwed up and his reverse DNS isnt working..which is effectively killing his mail system for all of his customers. Don't hesitate to call and complain about this. When you get level 1 tech support..ask immediately to be escalated to a higher tier of tech support. Complain..and when they get enough calls, maybe they'll do something about it. We've run into problems with fairpoint before..we had our ISP go down for an entire day once..only because they had to escalate the situation to the VP of the NE region before they did anything..and then..they found out it was a human error that caused the problem to begin with. So..as I said..keep the pressure on. Good luck all. |
|
| reply to kep112
They must be really busy, as this time when I called it rang and rang and then said your party is not answering, you will be disconnected try again later. |
|
| reply to Tim712
Thank you Tim Thank you Tim, for explaining. I am sure they have a lot of angry people. But some did change over with out problem as some other people have said they have not had a problem. This is just all too strange. There has to be a glitch somewhere for some.
The luck of the draw I guess  |
|
| reply to Justcode
Re: Fairpoint switched over Verizon's alias names not username Not a problem. I will keep you all updated if/when I figure out anything else. |
|
| I've spoken to two others in my small town in NH... and we're receiving nothing. I've also tried several configurations to allow my own Apple email program to download email from the new Fair Point web page, but it can't. My Fair Point email is receiving from other sources, ex:: Google email. Oh, are people, especially businesses, schools, organizations, going to be unhappy... |
|
| I work for a school..we are VERY unhappy. |
|
| reply to Justcode
I have had major issues this weekend as well...
We have the primary that we don't use for anything but formal email from verizon and my wife's alias, my two aliases and the kids which I have switched them off verizon about a year ago. Got my wife's alias working with eudora on an old xp box and mail on a newer vista laptop, but trying to get it configured for her ipod touch was a nightmare. I guess the biggest thing I can say is that you NEED the whole email address for the username not just the username that worked for verizon. Also, if you have a password that is longer than 8 characters and go to make a change to the account in FP settings page on line then it wants you to create a new password less than 8 characters.
Best of Luck,
matt
--
Scout the Australian Shepherd »www.mainemillers.com
|
|
| reply to Justcode
3 out of 4 emails worked. The other just seems to not exist anymore... |
|
| I found my lost email account. It is still on verizon's servers at verizon.net. Guess I'll give them some more time. At least I can check it... |
|
