reply to nasadude
You are correct, they should have saved enough on the most recent layoffs, between wages, benefits, retirement, not to have to do this. They just couldn't figure it out on the front side and got caught with their pants down on the infrastructure that was necessary to play in todays world. The customers do have a choice, disconnect and go to DSL,it works just as fast if not better, I have never had any problems. Never lived in the Service to get the free employee Service. Direct TV is great, had it for 16 years and never a service call. People do have a choice for less money and better service. Don't buckle up to TWC's exploding proices and ideas.