antsii
@teksavvy.com
| config suggestions for netopia 3347-02?
Hi everyone,
I just bought a 3347-02 for my new DSL line with TekSavvy, and I've been getting horrendous downstream numbers like this:
I called Tech Support and apparently my line is spotless. They suggested that I try another modem, so I've switched my modem for another one (same make and model) and I still get these kinds of numbers.
I'm guessing that I have some config problems. Anyone have any suggestions? I've taken down my firewall, closed all browsers and P2P.
Thank you! |
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GoBG
join:2004-02-27
1 edit | Log into your modem and Post this:
Lets see if we can weed out a problem. |
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antsii
@teksavvy.com
| reply to antsii
This might be overkill, but here goes. |
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GoBG
join:2004-02-27 | reply to antsii
Okay, lets compare notes... your line attenuation is amazing!
I'm still looking over the rest. |
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GoBG
join:2004-02-27 | reply to antsii
To be honest your line does look spotless... Have you tried any firmware updates?
You say its the "3347-02" Is it the bellsouth "3347-02-1006" or an actual retail model? |
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antsii
@teksavvy.com | I would be flattered if my Internet worked properly   |
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antsii
@teksavvy.com
| reply to antsii
The model number on mine says 3347-02-1002. I haven't found any posts with that particular number, mostly -1006 like you mentioned.
I bought it the modem generic from a third party company, Caneris. There are some posts with this combo of modem/router with TekSavvy ISP working well, so I figured I wouldn't have a problem. |
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antsii
@teksavvy.com
| reply to antsii
I haven't tried any firmware updates. I've hesitated because I haven't found the exact model number 3347-02-1002 on the web site.
Should I try one of these?
»www.netopia.com/equipment/purcha···ate.html |
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GoBG
join:2004-02-27
4 edits | reply to antsii
Try the nta774r1.bin firmware. It was recommend to me by member tranle.
»High Performance 3300 series
At first I was little hesitant because its not displayed for our model but its the latest firmware and it works great for me. Netopia modems has a safe guard where it will not load a firmware that doesn't match the hardware.
You can find the nta774r1.bin firmware here: »www.netopia.com/support/hardware/2246.html
Here's proof of me running it on my 3347:
My Speed Package:
3000 Down
800 up
 |
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Airwolf7
Premium
join:2004-12-12
Franklin, KY
 ·AT&T Southeast
| reply to antsii
Some speed tests are better than others. Speeds are not guaranteed, it is a "Best Effort" service. Your ISP has no control over your traffic once it leaves their network. Try running a speed test that is hosted on your ISP's network.
»TekSavvy FAQ »Speed Test Tool - TSI and Others together |
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GoBG
join:2004-02-27 | reply to antsii
Here's my speed using TekSavvy test.
 |
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CanerisErik
Caneris
Premium,VIP
join:2007-10-03
Toronto, ON
| reply to antsii
This poster has started a thread about this issue at »slow connection with netopia 3347 but then disappeared. I invited him to call us to troubleshoot as if it turned out to be a defective modem and our terms of warranty are satisfied, we would replace it.
--
Erik - Caneris - Internet solutions and more. |
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antsii
@teksavvy.com
| Thanks for the messages everyone. Just to bring both threads up to speed, I have had the modem replaced. Tech support at TekSavvy suggested that my laptop could have a faulty NIC or driver, but I borrowed a friend's laptop, and the speeds were the same.
I've used the Teksavvy speedtest, here are the results. These is with the firmware that came with the modem.
Strangely, for about a couple hours last night, the speeds were up to 3000/600. However, it's now back to this territory. Any thoughts about that?
I will be trying the new firmware today! |
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antsii
@teksavvy.com
| Hey guys,
Some interesting results.
I tried to update my modem with the firmware version 7.7.4 v1, but the installation failed. No reason was given besides that it failed.
However, I tried updating the firmware to 7.6.1 r9 (the latest official version for my model). It worked, even though my model no. says 3347-02-1002.
»netopia.com/support/hardware/334···006.html
My speeds seem to have increased.
However, like I posted earlier, I was sporadically getting these speeds last night before upgrading the firmware. So I'll keep an eye on things, and post the results in a couple days. |
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GoBG
join:2004-02-27 | reply to antsii
Hopefully the speeds will stay... If it happens again(speed drop) borrow a friends modem and see if it still does it. I doubt its the modem myself... Either it works or it doesn't. |
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antsii
@teksavvy.com | Yup, I spoke too soon. Back to dismal speeds again..
But I will be trying another modem tonight. Updates coming.. thanks again everyone. |
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GoBG
join:2004-02-27
1 edit | reply to antsii
Have you done a line quality test? »/linequality
You may want to see the results of that... nevertheless, If the results are the same on the new modem the fault lies with TekSavvy. |
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antsii
join:2009-02-20
Toronto, ON
| I tried a friend's modem, and the result was the same.. download speeds of around 1000.
Here are some line stats. Does this give any useful info? |
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GoBG
join:2004-02-27 | reply to antsii
I take it back.. your line is pretty bad according to the test.
And you verified its not the modem. |
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antsii
join:2009-02-20
Toronto, ON
| Well, TekSavvy has diagnosed my line and found some packet loss. So they placed a ticket in the queue and I'm waiting for reinforcements on their end.
Will let you know how it goes. Thanks so much everyone. You've all been really helpful  |
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