colorfull
join:2009-02-25
| Acanac: 3Mbps profile, but my line supports up to 11Mbps!
I've been on a 3Mbps profile for a while, but I just moved in in a house 3 blocks from the CO, and a Bell tech came to install a brand new phone line and showed me the results of his speed test: my line can support up to 11Mbps!
He also confirmed what I always complained about: I'm on a 3Mbps profile.
I already opened a few tickets with Acanac about this issue, but they just open them and hope I will forget about them... Nobody calls me or emails me, and when I contact Acanac, they always have a crappy excuse.
I just don't know what to do to get the speed I'm paying for, short of cancellling the service. |
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zadigre
join:2006-10-02
Montreal, QC | please give us your modem stats and send a private IM to "Acanac PN"... he should be able to help you. |
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colorfull
join:2009-02-25
| reply to colorfull
I just called Acanac and spoke to a tech, according to him my profile should be raised to 5Mbps in the next 48h.
I guess we'll see if Acanac delivers this time...
Thanks for the advice and the Acanac contact info on this forum.
I'll report back on this forum in 48h. |
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maninthemoon
join:2008-10-14
Toronto, ON | I can hardly wait. |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC | reply to colorfull
OK, post update, please.
If you have problems, IM me your ID.
--
We Rock |
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colorfull
join:2009-02-25
| reply to colorfull
It's been a few days now, and absolutely no change has occured. If anything, my latency went up and my download speeds are a bit slower.
I sent a PM to Acanac PN, we,ll see what happens.
BTW, how do you get stats about your line/modem? My modem is the one provided by Acanac, but the router function is disabled and handled by a standalone router. |
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darknestgirl
join:2008-08-11
Montreal, QC
 ·Acanac
| reply to colorfull
You need to connect the modem directly on your computer and enter 192.168.1.1 in your browser, it should be under status--modem status but when we do check the stat, the internet don't work after that you have to close de modem with the black button behind and open it again. |
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Fergless
join:2008-04-19
Toronto, ON | reply to colorfull
If you bridged the Modem, you'll need to reset it and put in your Acanac credentials again, to get your stats. |
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lermure
join:2009-03-03
Quebec, QC
1 edit | reply to zadigre
a |
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colorfull
join:2009-02-25 | reply to colorfull
Acanac fixed the situation, I'm back downloading at 4.9Mb/s
woot!
Thank you Acanac PM for your help and everybody else for your replies. |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC | reply to colorfull
Thanks for your feedback.
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We Rock |
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