US Telco Support > FairPoint > MyFairpoint access

MyFairpoint access

WE'RE SORRY!
 
We apologize for this inconvenience, but online access to
My Account is currently unavailable. Please come back in
the near future to access your account online.
 
We appreciate your patience as this is only a temporary
situation. 
 

Issue 1: While I was messing around I noticed the "My account" link worked for a short time after the initial changeover. Only problem is nobody (well, myself anyways) had the necessary info to log in with (supposedly being supplied with the first non-Verizon Fairpoint bill). Now, since about two or three weeks ago, the "My Account" link directs you to the error listed above. Meh. Online billing account info and payment will come sometime this year (crossing my fingers!).

Issue 2: Logging into the "Welcome, Sign-In" link on both www.myfairpoint.net and myfairpoint.net works fine for me (using vzexxxxx@myfairpoint.net). No digital certificate errors to report. Possible browser problems on your end? Not too big a deal, as I find the Fairpoint home page to be lacking in usefulness.

Yes, as long as my FIOS (erm...FAST) is up and running perfectly, I'm a happy camper. If Fairpoint somehow messes that up, I'll be right in line with the other Fairpoint "haters"

reply to tschmidt
Tom, I've sent another query to Jill Wurm asking about Usenet - haven't bugged her in a week or so!

Dave Brooks
The Telegraph

I was originally able to "sign in" and manage my account from the main myfairpoint.net page, But now I also get the apology. /tom noticed this on 3/2. It's now 3/7. How long will this "temporary situation" last?

We apologize for this inconvenience, but online access to My Account is currently unavailable. Please come back in the near future to access your account online.

We appreciate your patience as this is only a temporary situation.

reply to tschmidt
Is this error message still showing up when people try to log in to My Account?

FWIW - Verizon did not support FF either. Back when I called VZ support to report an outage I had to go through a 20 minute IE drill (delete cookies, set security, etc.) before they would escalate the outage to the network team. If I called with FF the support drones would say "unsupported browser",bye bye.

Yes, I too have had DSL since 2000 and try to get everything I can off forums and web sites. But we're on some sort of remote office link. And there was a router/repeater in the RO that occasionally wigged out. Unfortunately this meant my local copper DSL line tested out fine, but I still had no connectivity. So, there I am with an 800 number, and total dread, to report the outage.

This situation completely befuddles all first line VZ support staff and they always forced me through an idiotic flow chart of browser configuration and PC connection settings before escalating. Once escalated the problem was usually fixed in 24 hours.

One time I actually signed up for premium support to bypass the IE setup insanity. Then I had to call back and remind them to drop the premium support charge, since the problem was in their equipment, not mine.