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jlivingood
Premium,VIP
join:2007-10-28
Philadelphia, PA
kudos:3

2 recommendations

reply to chlorophyl

Re: [Business] Buying a DOCSIS 3 Compliant Cable Modem

In terms of using your own modem, as with previous DOCSIS versions, you can either lease your modem from us or buy it yourself. I suspect since D3 modems only recently came into retail, there may have just been confusion on the part of the chat agent.
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JL
Comcast


dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
kudos:18
said by jlivingood:

In terms of using your own modem, as with previous DOCSIS versions, you can either lease your modem from us or buy it yourself. I suspect since D3 modems only recently came into retail, there may have just been confusion on the part of the chat agent.
Thanks Jason!
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Think outside the Fox... Opera

earletp

join:2004-02-03
PDX

1 recommendation

reply to jlivingood
Click for full size
said by jlivingood:

In terms of using your own modem, as with previous DOCSIS versions, you can either lease your modem from us or buy it yourself. I suspect since D3 modems only recently came into retail, there may have just been confusion on the part of the chat agent.
I suspect some of the confusion also stems from things like this...
Here is a screen cap of the current Comcast internet order page for Portland, OR. If you notice it specifically states that for the Ultra and Extreme packages, you must lease the modem from Comcast.