annoyed
@wideopenwest.com
| Metro Detroit slow internet?
Anyone else having problems the past couple of days?
I have 8/1 internet, normally get between 300KB-600KB when downloading.
The past 2 days it's just been way slow though. I've been trying to download a large file and I'm getting between 20KB-45KB. Sometimes it will speed up into the 300's then go right back down. Websurfing is doing the same thing, at some points nothing is even loading.
Just now the speed hit 408KB then quickly dropped back down.
W.O.W is getting terrible IMO. I was going to switch to U-verse when I moved a couple weeks ago but the install wait was 2 weeks. I think I may be switching over after all if they keep this up. |
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imrf
Premium
join:2002-06-06
Utica, MI | Have you bothered to call up WOW and send a tech out? |
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annoyed
@wideopenwest.com | reply to annoyed
No I haven't I posted here first to see if others are having the same problems to find out if its area wide or just me.
So far today everything seems fine. |
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lzep1968
join:2009-04-01
Ferndale, MI
| reply to annoyed
This thread is a little old, but I wanted to add my two cents here too. I'm located in Ferndale, MI and have had WOW for several years. Upgraded to the 8/1 package about a year ago when WOW upgraded their speeds.
Over the past few months, download speed has been getting consistently worse. Had a tech out to see what was wrong. He replaced the modem with a newer model. I got 8mbps download that day tested from their Flash speed test pages.
The very next day, however, download speeds went back to abysmally slow -- sometimes 2.5mbps, but usually lower around 1.5mbps to 1.0mbps. Upload speed seemed consistent around 1.0mbps as advertised throughout.
I will have to call back in and ask for some assistance. My feeling is that they're probably just oversubscribing their network and southeastern Michigan is getting busy enough to where we notice it now. |
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WhiteAnNerdy
join:2008-09-11
united state
| reply to annoyed
When WOW up dated to 16/2 in my neighborhood I had very slow speeds but after about 5/6 months it got better.
However, the last few days have been very bad again. It started about he same time as the wind storm so I assume it's related.
As far as having a WOW tech come out to the house. Yes I had them out here far to many times. Since it never did any good I stoped calling them.
The cable from the pole to my house is the smallest part of the WOW infrastructure. When I call them this is the only part they'll look at.
Since the speed is below what I'm paying them for I'll call customer support and request a deduct off of my bill for this month.
Only after I started using this approach did my internet service improve. Is it related? Who knows, but one should never pay full price for late pizza... I mean slow internet. |
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zoomin
@wideopenwest.com | reply to annoyed
I have been having on and off issues with slow internet from wow in oakland county for about the last 2-3 weeks.. Speed tests show fine but internet browsing is sloooow. |
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DavidDay22
join:2008-09-06
Madison Heights, MI | Since I added a phone from WOW, my Internet is much slower. |
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imrf
Premium
join:2002-06-06
Utica, MI | They probably put you on the wrong tier when you added the phone service. Call and have them check things out on their end. |
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more annoyed
@wideopenwest.com
| reply to annoyed
Yeah I am definitely feeling a major slow down every night at around the same time (10-ish). I'm going to call tomorrow and hopefully, after the mandatory cable run around where they try to blame my router (despite the fact that direct connecting doesn't help), will get some news. |
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Inflex
join:2002-09-05
| I'm having slow speeds running through a router tonight.
Weird thing is I'm getting different routes depending upon if I;m connected to my router or the modem.
Support says they don't allow trace routes!
Check these out:
With Router
Tracing route to news.us.easynews.com [69.16.186.8]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 7 ms 9 ms 9 ms 172.31.12.238
4 9 ms 8 ms 8 ms gi1-2.core01.dtw03.atlas.cogentco.com [38.104.40
.77]
5 8 ms 9 ms 10 ms po4-0.core01.dtw04.atlas.cogentco.com [154.54.25
.62]
6 11 ms 12 ms 12 ms po4-0.core01.tol01.atlas.cogentco.com [154.54.25
.109]
7 118 ms 117 ms 118 ms po10-1.core01.ord01.atlas.cogentco.com [154.54.5
.153]
8 116 ms 117 ms 118 ms te7-7.mpd01.ord01.atlas.cogentco.com [154.54.1.9
8]
9 118 ms 118 ms 118 ms vl3489.mpd01.ord03.atlas.cogentco.com [154.54.5.
18]
10 118 ms 130 ms 121 ms te7-3.ccr02.ord03.atlas.cogentco.com [66.28.4.66
]
11 117 ms 118 ms 118 ms Tenge4-4-10000M.ar3.CHI2.gblx.net [64.212.107.73
]
12 119 ms 117 ms 123 ms 204.246.200.154
13 119 ms 117 ms 117 ms 1-3.r1.ch.hwng.net [209.197.1.137]
14 148 ms 150 ms * 2-1.r1.at.hwng.net [69.16.191.46]
15 157 ms 156 ms 156 ms 2-1.r2.dc.hwng.net [69.16.191.125]
16 157 ms 159 ms 160 ms ve1006.ar2.dc.hwng.net [69.16.190.126]
17 158 ms 158 ms 157 ms news.dc1.easynews.com [69.16.186.8]
Trace complete.
Without router:
Tracing route to news.us.easynews.com [69.16.186.8]
over a maximum of 30 hops:
1 * * * Request timed out.
2 8 ms 8 ms 9 ms 172.31.12.238
3 8 ms 9 ms 9 ms gi1-2.core01.dtw03.atlas.cogentco.com [38.104.40
.77]
4 9 ms 9 ms 9 ms po4-0.core01.dtw04.atlas.cogentco.com [154.54.25
.62]
5 11 ms 9 ms 9 ms po4-0.core01.tol01.atlas.cogentco.com [154.54.25
.109]
6 117 ms 119 ms 117 ms po10-1.core01.ord01.atlas.cogentco.com [154.54.5
.153]
7 117 ms 118 ms 118 ms po15-0.core02.ord01.atlas.cogentco.com [66.28.4.
62]
8 116 ms 118 ms * te7-7.ccr02.ord01.atlas.cogentco.com [154.54.3.2
54]
9 120 ms 116 ms 117 ms vl3491.ccr02.ord03.atlas.cogentco.com [154.54.6.
210]
10 15 ms 14 ms 16 ms Tenge4-4-10000M.ar3.CHI2.gblx.net [64.212.107.73
]
11 17 ms 23 ms 24 ms Highwinds-Network-Group-Chicago.TengigabitEthern
et2-4.ar5.CHI1.gblx.net [64.214.70.74]
12 19 ms 19 ms 18 ms 1-3.r1.ch.hwng.net [209.197.1.137]
13 45 ms 43 ms 44 ms 2-1.r1.at.hwng.net [69.16.191.46]
14 42 ms 44 ms 44 ms 2-1.r2.dc.hwng.net [69.16.191.125]
15 44 ms 44 ms 45 ms unknown.hwng.net [209.197.1.46]
16 41 ms 44 ms 43 ms ve8.ar2.dc.hwng.net [69.16.186.121]
17 43 ms 45 ms 41 ms news.dc1.easynews.com [69.16.186.8]
Trace complete.
I'm totaly baffled how this could occur. |
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more annoyed
@wideopenwest.com
| reply to annoyed
im in warren and ive been having the same problem with high latency and slow speeds. happening randomly during the week, sometimes not for days.
ive called quite a few times and they just tell me to reboot, disconnect router and all that jazz. one guy even told me i had to flush my dns cache |
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Inflex
join:2002-09-05
2 edits | I'm in warren and did all the same. I do run faster when I directly connect to the modem for some sites, because of the different route. |
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more annoyed2
@wideopenwest.com | reply to annoyed
im the 2nd 'more annoyed' from warren, didnt notice there was a first one.
the problem just fixed itself again at about 12:20am est
lets see if we have it again tomorrow. |
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Inflex
join:2002-09-05 | Yep, pings dropped from 120ms to 20ms for me.
I suspect Cogent is having load issues in Chicago.
I knew there would be problems when WOW starting using them. |
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more annoyed2
@wideopenwest.com | the problem is also on routes not using cogent, but also level3 and at&t from what ive seen |
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more annoyed2
@wideopenwest.com | reply to annoyed
high pings/slow speed started again at about midnight. |
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mdh218
join:2005-06-28
Madison Heights, MI | reply to annoyed
i've noticed a slow down between 4pm ish - 8pm ish. i always attribute to people getting home from work and getting online. some days are better than others. |
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Inflex
join:2002-09-05 | reply to annoyed
I emailed support with the details, along with a link to these posts.
"Dana" wrote back that the problem is with my router.
Obviously didn't bother looking here, and probably doesn't know what a trace route is. |
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more annoyed2
@wideopenwest.com | reply to annoyed
again, problems starting just before midnight. last night they lasted roughly 2 hours |
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Still Annoyed
@wideopenwest.com
| reply to annoyed
Still bad here, probably worse than it was.
I work I either use an open wifi signal (20% signal) or my phone as a modem (20%-40%), these speeds are about equal and come back about 300k down 100k up. It feels almost like dial up with pages slowly loading.
But when I get home it feels worse, the speeds test fine but its so much slower, I think the bad DNS servers finally went to hell. It seems to be the communication back and forth that is slow not the transmission of data really. You click a link nothing happens for 5 seconds then the page starts loading right up.
I had changed the DNS to another DNS though my router but it didn't work I'm still shown as using WOW's. |
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