speedfrk
join:2009-03-19
Douglasville, GA
| Magicjack won't install on 1 of my computers
I can't get it to install on my main office system, but it installed on an older A64 3800x2 system perfectly. It does work fine on that computer, but I'd rather not have to leave it on all the time just for the magicjack. The system it won't install on has a MSI P6N SLI motherboard, Q6600 processor, 4 GB ram, and is running xp pro. I have a feeling that there is a compatibility problem between the USB controller and the magicjack but that is a guess. It does detect the hardware and the tigerjet device shows up in device manager, but the software will not install and it tends to slow down/lockup the computer for about 2-3 minutes. Both computers are running AVG AV so that doesn't seem to be the problem. After 5 hours on their chat, I gave up with them! Has anyone else had this problem or know how to fix it? |
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gdepetro
join:2004-06-12 | I would try uninstalling all your usb drivers and fresh install them to see if it helps. |
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speedfrk
join:2009-03-19
Douglasville, GA | I tried installing all the new chipset and usb drivers. No luck. Any other ideas out there? |
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Alexga
@comcast.net | I wonder if you found a solution; I have the exact situation here; I have an ASUS P5KPL-CM motherboard. It seems Magicjack doesn't work well with those newer motherboards which during power up can detect plugged in USB devices? |
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speedfrk
join:2009-03-19
Douglasville, GA
| said by Alexga :
I wonder if you found a solution; I have the exact situation here; I have an ASUS P5KPL-CM motherboard. It seems Magicjack doesn't work well with those newer motherboards which during power up can detect plugged in USB devices?
No, I never got it to work on that computer, But it works like a champ on the other computer in my office (MB has a VIA chipset), so I just leave it hooked up to that one.
Does your MB have a nvidia chipset? I suspect the problem is a compatibility issue. |
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alexg_ga
@sciatl.com
| I don't think so, spec says it has an Intel G31 chipset. As I said before, I guess the issue is that unlike older motherboards, this one detects attached USB devices. On my old PC, a USB device such as a wireless keyboard/mouse is not detected till Windows (XP) is up; on that one, Magicjack works like magic! In the BIOS of my new PC, I can see 2 majicjack devices (a HDD & a CDROM). It seems there is no way to configure MB not to detect such devices.
A few questions for you:
1- Does your MB detect the USB devices?
2- Is your PC single or multi user? |
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loves samantha
@verizon.net | reply to speedfrk
i have the same problem it wont recognize it or anythting and im using a fairly new system. |
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Tradgic
join:2007-11-11
Rochester, WA
| reply to speedfrk
Well there is a few things you must do;
1.) know and understand how magic Jack works. It uses Virtual Drive technology that allows Magic Jack to work and store the contact lists andcall history. To fix this uninstall ROXIO and or NERO burning related softwares. Power2Go is a ROXIO burning software too so remove it completely. restart the PC.
2.) open the Run Box from the start menu or press Windows Key + R, then type regedit.
3.) Press CTRL + F for the find/search feature, then type TigerJet/MagicJack look for one of those two names.
4.) Look to see if the found enteries have been a single Key, or a folder. IF just a single key with other driver reg keys then remove only the TIger Jet/MagicJack enteries. If the found text is in a Folder with the folder name of the listed TigerJet/MagicJack names then delete those. When you are done there are about 15-20 Deleted items.
5.) Shut down the PC. When the PC is turned off insert the Jack into a well powered USB port. For troubleshooting and power issues use one of the back panel Jacks, without the extension USB cord.
6.) Restart with Magic Jack inserted into a USB 2.0 jack. Magic Jack will not work in a 1.x port (Only if Nero and Roxio software have been removed) allow the registration to complete. restart.
7.) reinstall burning software according to teh software specifications, or recovery partition from OEM manufacture such as HP. restart PC and you are set installed and fully functional.
These Software colide because of the abilities to burn from virtual drive directory structure. Other softwares like ISOUltra, which can mount a virtual drive to run ISO files may also need to be removed prior to inserting magic jack.
AFTER YOU HAVE MAGIC JACK INSTALLED YOU WILL NO LONGER HAVE THIS PROBLEM. THERE IS ALSO A UPDATED PATCH FOR IT ON THE MAGICJACK.COM SUPPORT LINKS. BEST GO DOWNLOAD THAT TOO! IF YOU LAUNCH THIS BEFORE INSERTING THE JACK IT WILL ONLY USE THE MOST UPDATED PACK, AND NOT USE THE ONE FLASHED ONTO THE JACK.
Magic Jack Rocks so now you can enjoy it. This is the only real bug and it only effects 1 of my 5 PC's that all use the same software, this bug has to do with the firmware on your CD/DVD ROM!!! It will never be fixed, untill you have a 100% compatable software, which will require yoru burning softwares developer to comply to Magic jack and avoid the similarties to the emulation used in MagickJack. |
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speedfrk
join:2009-03-19
Douglasville, GA | Thanks Tradgic,
I'm running Win7 on that computer now. Will magicjack install properly on win7? I haven't installed any burning software yet, so that should not be an issue. |
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ffarkle
join:2009-08-08
Cumming, GA
| Kudos, Tradgic, you are dead on with this fix! This is NOT a USB issue, per se.
What you state is correct: this is a conflict of the MJ AND (my) Nero Essentials 7.0 VIRTUAL DRIVER programs slugging it out for control of the USB controller. I am mightily impressed you figured this out!
Have WIN XP Pro on 2 PC's with this exact problem and had intermittent problems with the MJ not being recognized. Sometimes it was recognized as a "removable drive", or, occasionally, as "MagicJack" in "My Computer".
On consecutive reboots, the hard drive letters might arbitrarily change, and/or, the icons might occasionally display correctly, but, most times they did not!
But, there was always one constant: the MJ program NEVER ONCE would initialize!
Sometimes the devices would be grayed out, opening "Safely Remove Hardware", in the task bar - sometimes, not.
It was hard to figure out what was happening due to the shifting symptoms.
It did not matter when the MJ was inserted or which USB port it was plugged into - the MJ program NEVER initialized!
It also did not matter what was set in bios, the above scenario remained the same (USB 2.0, legacy USB support, HI-SPEED, OS "plug and pray" were all ENABLED.), .
After your post it made sense that the OS was slowing to a crawl while the 2 virtual driver programs duelled - each peeing in the other's cornflakes.
Eventually, the MJ device MIGHT show up, within 5-10 minutes in device manager since The OS was so extremely slow. Can you spell frustrated???
NEVER ONCE DID THE magicJack PROGRAM INITIALIZE!
I was lucky and had a Compaq laptop from work. I was able to install and verify the MJ worked. In fact, I registered my MJ on it.
Then, I went on to install it on the next 2 PC's... it was going to be a snap... WRONG!
Anyway, I knew beforehand the MJ device was fine. I was able to call out and receive calls on it. But, no amount of troubleshooting got it running on these 2 PC's. I had to turn into a googler...
When I finally found your post, I realized both my newer (ASUS mobo) PC's had Nero Essentials 7.0 loaded on them.
As soon as I de-installed Nero, I searched the registry for "TigerJet/MagicJack", but, found no entries whatsoever. I suppose because the MJ was never seen on the USB.
I immediately rebooted at that point, and, VOILA, you, personally, made me a VERY happy camper!
Not only did the issue go away, I saw TWO "magicJack" icons (E: and F: on my configuration) in "My Computer".
The first time I double-clicked the F: drive icon, the MJ interface displayed and I made my first phone call on one of the two new PC's! I damned near had apoplexy!
I OWE YOU A BEER, (if you'll buy me one, too!). A sincere thanx for your post, dude!!!!
God loves you, and, now, me too!
Now, let's go call some wimen!!!! |
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kipper
@rr.com
| reply to speedfrk
magicjack apparently disabled my new Windows 7 system. Installed magicjack, it worked fine, I rebooted, and the computer said "Please Select a Boot Device".
After several reboots, I finally decided to try unplugging the magicjack. Next reboot - windows 7 came up fine. |
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amigo_boy
join:2005-07-22
Tempe, AZ
 ·Cox HSI
 ·magicjack.com
| said by kipper :
magicjack apparently disabled my new Windows 7 system. Installed magicjack, it worked fine, I rebooted, and the computer said "Please Select a Boot Device".
After several reboots, I finally decided to try unplugging the magicjack. Next reboot - windows 7 came up fine.
Check your bios settings. You probably have something set to boot from USB devices. The bios sees the MJ device which isn't bootable, and chokes (instead of just skipping it like some computers do).
Mark |
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hypersurf1
join:2000-11-22
Hillsborough, NJ | reply to Tradgic
Great fix, thank you thank you thank you, the Nero issue was driving me insane. |
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jstickman
@rr.com
| reply to speedfrk
I just installed an LG super multi blue BRD drive in my conputer. It, of course, comes with a suite of software called Cyberlink Blu-ray Disk Suite with apps like Power DVD, Power backup, Power Producer...etc. Of course, as soon as I installed the drive and software, the Magic Jack stopped initializing. So, I tried uninstalling everything, but to no avail. I tried doing a restore to before the BRD player... to no avail. Two days of registry editing and install/uninstalling everything on this PC and no dice. I did try the Magic Jack out on my laptop and it works no problem, so I know it's something to do with the virtual drive issue, but I just can't get it working....  |
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amigo_boy
join:2005-07-22
Tempe, AZ
·Cox HSI
·magicjack.com
| said by jstickman :
so I know it's something to do with the virtual drive issue, but I just can't get it working....
I've read others say they had this problem. In some cases it was as simple as the new drive's drive letter being the same as the drive letter used by MJ. In XP the new drive's drive letter can be changed by right clicking My Computer, click Manage and Disk Management.
Mark |
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