hurley1904
join:2008-07-06 | live chat support online and interleaving
has anyone else tried their live chat support via their website. i was told that they would look into it and it would take 3-4 business days, so by tuesday we will see if it worked. |
|
wingman99
join:2003-12-18
Bettendorf, IA | What did you ask them to do. |
|
mrhuggles
join:2007-03-29
Ames, IA | prolly to put him on fastpath |
|
hurley1904
join:2008-07-06 | reply to hurley1904
yes to put me on fastpath, just wondering if anyone else has had luck with this, talking to someone online about it. the guy said he couldnt say yes or no but he would put in a request so we will see, will post with results. |
|
hurley1904
join:2008-07-06 | reply to hurley1904
if anyone was wondering, it was successful. |
|
mrhuggles
join:2007-03-29
Ames, IA | wow, maybe the CEOs office got tired of people pestering about it and changed policy, thats really great  |
|
questionable
join:2005-10-18
Phoenix, AZ | reply to hurley1904
awesome to hear |
|
dispatcher21
join:2004-01-22
united state
1 edit | reply to hurley1904
Reading this I went and had a chat. Tech David helped me out, he said that he would email certain people and that it should be done in a week, if it can be done to the line. Even gave me his email address to follow up with if I didnt see anything done. He said that they are in the process of setting up a system to make it easier but right now, they just email people and it goes up the ladder. |
|
chips
join:2005-07-30
Springfield, OR
| reply to hurley1904
Well after a second try in live chat i got a hold of a guy that knew what i was talking about and he ask me if i was a gamer and i was like yes...(little hesitate to say no  ). Afterwards he said he was filling out a form and it would be done in a couple of days or in a week. My advise is to keep trying and make sure you tell them its a latency issue, not a internet speed issue. |
|
dispatcher21
join:2004-01-22
united state | Well, it worked, I am now on Fastpath. Sweet. Ping times within the Qwest network are about 15ms now and highest I have seen so far outside of Qwest doing a trace route to various sites is 90ms. |
|
questionable
join:2005-10-18
Phoenix, AZ | reply to hurley1904
I've really got to say that this is great to hear that it's alot easier to do this. They ae moving in the right direction at least
I'm currently on VDSL so my interleaving is 4 ms (roundtrip) I seriously doubt i need to get it done. |
|
holocron
Premium
join:2004-06-28
Minneapolis, MN | reply to hurley1904
Oh, excellent...this will make my telecommuting much better. |
|
m0unds
join:2003-02-17
Albuquerque, NM | reply to hurley1904
Just submitted my own request to be placed on a fastpath profile. "jerermiah" says that requests are usually processed on fridays and mondays. |
|
smithduluth
join:2006-10-26
Duluth, MN
| Help was no help...
help@qwest.com to me
show details 3:26 AM (14 hours ago) Reply
Hello,
I understand you have a question regarding Interleaving.
I apologize for that trouble you're having. I do apologize as we are not able to turn off interleaving.
I hope this helps. If not or if you have any further questions that we can be of help with, please feel free to reply back to us, chat with an online agent by going to www.qwhelp.com and clicking on the 'Need Help - Click for Online Agent' or to contact our Technical Support @ 1-800-247-7285 for support 24 hours a day, 7 days a week
Thank you,
Kirk
Qwest Internet Solutions |
|
Turbocpe
Premium
join:2001-12-22
IA | Maybe your line/circuit is not healthy enough that Qwest feels Interleaving is necessary? |
|
dslhlpr
@qwest.net
 from:
Bronnster 
| reply to hurley1904
"Chatted" with the online support the other day. Said they would send the request to an engineer, and would have something back in up to 72 hrs. 72 hours came and went, decided to let it go over the weekend. Monday afternoon it was turned off. So took 6 days, but it was done. |
|
smithduluth
join:2006-10-26
Duluth, MN
| reply to Turbocpe
said by Turbocpe :Maybe your line/circuit is not healthy enough that Qwest feels Interleaving is necessary? My S/N is 19/17 and attenuation is 43/27, 3072/640 out of the CO. I think they just don't want to do it. |
|
m0unds
join:2003-02-17
Albuquerque, NM
 ·Qwest.net
 ·Comcast
| reply to hurley1904
It's been a week since I requested a fastpath profile, and I've still got interleaving enabled. My line is nearly error-free and has great s/n & attenuation. Guess I'll give it til Monday and decide whether I care enough about it to pursue it further. |
|
m0unds
join:2003-02-17
Albuquerque, NM | Spoke too soon Interleaving is disabled; I'm seeing 6ms to my first hop. |
|
chips
join:2005-07-30
Springfield, OR
1 edit | reply to hurley1904
well after two weeks they finally turned off interleaving, went from 47ms to 15ms |
|
