NGW1031982
join:2008-08-23
Brookfield, IL
|  [help] Can't access ONE web page, ATT says no issue.
Ok, here is the issue. I can't access or even ping the address "www.zagg.com" at home. I have ATT DSL, going through a router. I used to be able to just fine.
Here is what I did on my own :
Cleared cache, disabled security, repair install of browser, direct connect to DSL Modem with PPPoE on PC, tried PPPoE on the modem, added the address to trusted/completely unblocked lists, added the address and IP address to my Hosts file, and finally I had to re-install my PC, so after I got Windows on, I connected to the Internet with Windows and drivers only to check. If I take my PC to another place, and connect to the Internet there I can access the site just fine. After running a trace, I went as far as to contact the server company that I last connect to!
After a long time of waiting with tech support, a level 2 person told me that there was nothing that could be done. Real bad call IMO, but whatever.
Here are the errors I get from various programs :
Internet Explorer (Versions 6-8) : Either time out or "Web page unable to display."
Firefox : The server at www.zagg.com is taking too long to respond.
Ping : Request Timed Out
Trace Route (I ran it with a delay of 5000ms with the same results.) : quote:
Tracing route to zagg.com [204.246.134.167]
over a maximum of 30 hops:
1 6 ms 6 ms 42 ms adsl-99-152-***-***.dsl.emhril.sbcglobal.net [99.152.***.***]
2 33 ms 8 ms 6 ms adsl-99-152-***-***.dsl.emhril.sbcglobal.net [99.152.***.***]
3 6 ms 26 ms 9 ms dist1-vlan60.emhril.ameritech.net [68.22.***.***]
4 6 ms 25 ms 7 ms bb1-g0-0.emhril.ameritech.net [151.164.43.82]
5 11 ms 7 ms 6 ms 151.164.94.41
6 7 ms 9 ms 7 ms Te-3-2.Chicago1.Level3.net [4.68.110.197]
7 17 ms * 19 ms ae-31-51.ebr1.Chicago1.Level3.net [4.68.101.30]
8 18 ms 22 ms 7 ms ae-6.ebr1.Chicago2.Level3.net [4.69.140.190]
9 * 48 ms 54 ms ae-3.ebr2.Denver1.Level3.net [4.69.132.61]
10 40 ms 52 ms * ae-1-100.ebr1.Denver1.Level3.net [4.69.132.37]
11 55 ms 55 ms 59 ms ae-5-5.car2.SaltLakeCity1.Level3.net [4.69.133.125]
12 56 ms 55 ms 58 ms VIAWEST-INT.car2.SaltLakeCity1.Level3.net [64.158.68.10]
13 78 ms 60 ms 75 ms vi-011.aggm02.slc04.viawest.net [206.71.65.50]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Does anyone have any idea what I can do? This has gotten quite annoying. |
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nwrickert
sand groper
Premium,MVM
join:2004-09-04
Geneva, IL | I have no problems accessing them from here. And my connection also goes through elmhurst. |
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DSL12steps
join:2001-12-24 | reply to NGW1031982
Try posting this in the Direct forum. I have a feeling they need to do a rip and rebuild on your redback profile.
I ran into this issue 2 yrs ago at a customers house and that's what fixed the issue. |
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d_l
Barsoom
Premium,MVM
join:2002-12-08
Reno, NV
| reply to NGW1031982
This might be due to an out-of-date BOGON filter at the zagg.com server. They could still have your subnet IP blocked even though AT&T notified them long ago that the 99.152.xxx.xxx subnet is now valid. Frankly there isn't anything that AT&T can do if the zagg.com server owner won't update BOGON filters in a timely manner.
If there are other IP blocks available on your aggregation router (other than 99.xxx.xxx.xxx subnets), you might be able disconnect your PPPoE connection for a few seconds and hope for a new IP in a different block to be assign when you re-connect. If you manage to win at this "IP roulette" game, you should be able to connect to the server. |
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NGW1031982
join:2008-08-23
Brookfield, IL
3 edits | reply to DSL12steps
DSL12steps : *removed* Found the form.
d_l : Is there any way on my end to verify that? I got a 99.142 IP, and I remember having that before and having access. That used to be all I got when I connected.
Also, the tech support was outsourced. Better managed, but still. Would forcing a technician to call me work? I could raise the MTU to 1500 and cause a nasty issue. I did that once to see what would happen, changed it back in less then 5 minutes. They called within 10.
I would prefer to try anything else before posting in the direct form, as per the requirements. |
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d_l
Barsoom
Premium,MVM
join:2002-12-08
Reno, NV | reply to NGW1031982
There isn't any way for you to verify that a BOGON filter is the cause of the access problem. Also the filter (if it is the cause) may only be restricting certain subnets within the 99.xxx.xxx.xxx subnet. |
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NGW1031982
join:2008-08-23
Brookfield, IL | Well, I got in contact with Zagg, and there is nothing wrong on there end. Apparently they checked their firewall and blocked addresses. |
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Frohike
Premium
join:2000-07-23
Waxahachie, TX
| said by NGW1031982  :Well, I got in contact with Zagg, and there is nothing wrong on there end. Apparently they checked their firewall and blocked addresses. The tracert speaks for itself. The traffic is leaving the AT&T network. So AT&T is not blocking it. |
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wayjac
Premium,MVM
join:2001-12-22
Indy
 ·AT&T Midwest
| reply to NGW1031982
Have you tried useing a dialup connection to get to zagg?
I think d_l is on point, that web site will not answer http and tracert requests with a 99.142 ip address
I don't like that ip range whenever a user I know has userid/password trouble they get a 99.142 ip address |
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NGW1031982
join:2008-08-23
Brookfield, IL | I got a 99.152 IP now, and in the routers test is says no response from the host instead of a time out. I guess I will have to get an IP lower then 99.140. This could be fun... |
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wayjac
Premium,MVM
join:2001-12-22
Indy
·AT&T Midwest
| More than likely your dsl connection will only issue 99 ip's
Use the free dialup access there's a good chance you'll get a much lower ip number
The 99.142 tracert times out after:
12 91ms 92ms 94ms vi-011.aggm02.slc04.viawest.net [206.71.65.50] |
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Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL
·AT&T Yahoo
Host:
Chicago
Users Find Hot Deals
Users find Hot Dea..
Requests for Hot D..
Home Repair & Impr..
| reply to NGW1031982
I'm on a 99.180.x block and I can't get to the website either.
My money is on a bogon list....even if they say there's no issue. I used a proxy and was able to get there just fine. It's not an AT&T thing...not even close.
--
My Blog. Because I desperately need the acknowledgement of others.
Visit the Judd Family website to see my kids! |
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NGW1031982
join:2008-08-23
Brookfield, IL
| Well, I was able to talk to a tech person at ZAGG via E-Mail, I am relaying this information to him as well as how apparently there were some issues with other BOGON filters not likening 99.xxx.xxx.xxx IP addresses.
I will update here as things go on. |
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xzr1tv
join:2000-05-26
Dayton, OH | reply to NGW1031982
FWIW
A) I am having the same problem now.
B) TRACERT stops at the same point.
C) My IP is in the form 99.135.* * |
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NGW1031982
join:2008-08-23
Brookfield, IL
| Well, I have had a number of IP addresses, but they always start with 99. It seems that anything with 99 as the first set is blocked, and I would guess the earliest I would get a response or that it would be looked into is Monday. So unless proven otherwise, I will assume addresses starting with 99 are ignored and the BOGON list needs to be updated.
Also, I do not have a dial-up modem, so I can not test that way. |
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Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL
·AT&T Yahoo
Host:
Chicago
Users Find Hot Deals
Users find Hot Dea..
Requests for Hot D..
Home Repair & Impr..
2 edits | ...let me test for you.
Current connection in EMHRIL (same Ip as above):
Now let's try rback5.okcyok....
PPP adapter rback5.okcyok:
Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 67.67.10.72
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 67.67.10.72
Wow....amazing isn't it :P There's some type of bogon list or deny file on 204.246.134.167.
--
My Blog. Because I desperately need the acknowledgement of others.
Visit the Judd Family website to see my kids! |
|
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
 ·DIRECTV
 ·magicjack.com
·AT&T Midwest
3 edits | reply to NGW1031982
removed would be a good resource here. I sent him an IM with the link to this thread.
He's good with this type of stuff. Was a good contributor when we got the 75.x.x.x addresses as well as the 77.x.x.x as well. Even created a document on what to say and how to say it.
I recommend the removed manuever
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
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removed
Crisis Management Squad
Premium,VIP
join:2002-02-08
Houston, TX
clubs:
| reply to NGW1031982
I've sent an email to the owner of this netblock - hopefully they'll be able to take care of this since the problem appears to be on their end. I'll follow up with you guys once I get a response.
--
irc.removed.us - #dslr | DSLR Phishtracker | Email: removed@dslr.net |
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Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL | reply to NGW1031982
So what is the removed manuever out of curiosity? |
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NGW1031982
join:2008-08-23
Brookfield, IL | Anyone haveing an issue accessing the site, try it now. I just went there and had NO issue! |
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