Zigma8
join:2007-07-20
Brooklyn, NY
1 edit | [OOL] Optimum online ultra just installed.
Well, the tech guy is done and it is just a simple modem swap.. I am dissapointed at the 300 dollar activation fee. Even the tech could not believe it.
I called cablevision after the tech left and informed them I agreed to the activation fee because the tech was suppose to
1) remove and install a new, thicker line...
2) install and provision a new modem which will take a min of 4hrs
3) Make sure the speeds are correct.
The tech did not have to use a new line and used the same one. The modem is a Cisco DPC3000 and the provisioning only took 2 minutes.
speeds are as followed,
Modem directly connected to the computer:
»www.speedtest.net/result/475732138.png
Speeds with a router:
»www.speedtest.net/result/475748098.png
My system isn't ment to handle such speeds and I have to do some tweeking (Get faster HDDs, Get a 1gb network setup etc. |
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fghgthj
@optonline.net
| Re: [Optimum Voice] Optimum online ultra just installed.
said by Zigma8  :Well, the tech guy is done and it is just a simple modem swap.. I am dissapointed at the 300 dollar activation fee. Even the tech could not believe it. I called cablevision after the tech left and informed them I agreed to the activation fee because the tech was suppose to 1) remove and install a new, thicker line... 2) install and provision a new modem which will take a min of 4hrs 3) Make sure the speeds are correct. The tech did not have to use a new line and used the same one. The modem is a Cisco DPC3000 and the provisioning only took 2 minutes. speeds are as followed, Modem directly connected to the computer: » www.speedtest.net/result/475732138.pngSpeeds with a router: » www.speedtest.net/result/475748098.pngMy system isn't ment to handle such speeds and I have to do some tweeking (Get faster HDDs, Get a 1gb network setup etc. aren't you supposed to have 2 modems with OV now? |
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Anorexorcist
Premium
join:2005-08-21
Stamford, CT | reply to Zigma8
You mentioned you called CV after the tech left. How did they reply to the issues you brought up? |
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Zigma8
join:2007-07-20
Brooklyn, NY | I do not have Optimum voice. I just have optimum online. The rep could not help me much because the charges were not posted on the account. I informed him to make a notation and he did so. I need to call back when the charges are posted. |
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Shamayim
I already have a Messiah.
Premium
join:2002-09-23 | Do keep us posted how that goes. |
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mforrest73
Premium
join:2005-12-26
Norwalk, CT
| reply to Zigma8
Re: [OOL] Optimum online ultra just installed.
said by Zigma8 :1) remove and install a new, thicker line... 2) install and provision a new modem which will take a min of 4hrs 3) Make sure the speeds are correct. Where did you see that they were supposed to install a new line or that they were supposed to be there for four hours? |
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NJOOLUser
@optonline.net
 from:
StreetSpirit
| reply to Zigma8
And THIS was EXACTLY my worry.
Irregardless of what the PR release said.
ALL they are doing is a basic modem swap.
NO extra time and care taken to "ensure a happy customer".
NO time for provisioning, what click a few buttons on a web page and you're good to go.
The $300 is a scam to keep people out and make sure they have income to pay for the upgrades.
Same thing TW did with overage charges to finance their upgrade.
Just calling it an "activation" fee doesn't change it's purpose.
Something about quacking like a duck goes here I think.
No thanks I'll pass until there's no club dues. |
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NJOOLUser
@optonline.net
from:
StreetSpirit
| reply to Zigma8
Now I know that BRM is just an employee and can't really make these calls but from the massive thread earlier:
Page 8
said by BRM :
This is not just a matter of provisioning off a modem and handing it to you. There are concurrences that must take place at the time of install I call BS. It sounds like that is EXACTLY what they did.
Page 9
said by BRM :
This is what people are failing to miss. They believe they just need a spiffy new DOCSIS 3 compliant modem in their house and magic will happen. Call BS again that's what happened.
Page 11
said by BRM :
A new drop may not be required in some instances, but as a customer, I would probably demand it. I would want a second drop straigh from tap to modem if I was getting Ultra installed. There's why you should have gotten a new drop.
Not trying to get BRM in trouble but I KNEW there was no reason for this $300 BS club dues when all they are doing is same thing they do with standard OOL/Boost but with a delivery boy rather than you walking into a walk-up center or having one mailed. |
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MacDaddie
@optonline.net | Here we go again. How many times can you say the fee is crap and you will wait til it's gone? I'm waiting for you to say "Now I'm really, really not ordering it"
It is what it is. Get over it already. |
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ISA2004
@optonline.net
| reply to Zigma8
Zigma,
The tech should have denied you of the install due to the fact that your config does not support Ultra speeds.
Your posts of speeds that are well below 101 are bad press.
They should have check list and if you don't have minimum hardware requirements they should leave. You should still be charge non-refundable fees! |
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kdshapiro
join:2000-03-29
Eatontown, NJ
 ·Optimum Online
1 edit | reply to NJOOLUser
Even though the OP is discussing the installation, you are still moaning about the $334.95.
As I said in another thread, Cablevision could be using this fee to subsidize the corporate cafeteria. However, you have to pay it.
"And THIS was EXACTLY my worry."
Why are you worried about it? You have many options open, not all options are better than others however. If you want the speeds you'll pony up the $334.95.
--
Ken |
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kdshapiro
join:2000-03-29
Eatontown, NJ
·Optimum Online
| reply to ISA2004
So if you don't have a 64 bit processor a software vendor should verify this and not allow you to buy Vista 64 or Windows 7?
Cablevision should be responsible for bringing an in-spec line to the model. Once they do this, I believe their job should end. You are responsible for the CPE.
--
Ken |
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NJOOLUser
@optonline.net
from:
StreetSpirit
| reply to Zigma8
As quoted from the press release:
"special care is taken during the activation process to ensure no disruption of service, and to confirm that wiring and computer configurations are able to support this very fast, first-of-its-kind, product," Maiella said.
Now I don't believe they should support the computer and local equipment BUT they are claiming that is part of the $300 fee. So I call BS yet again. I know I have the equipment to support it and yet here's someone (the OP) who clearly doesn't and they do a basic modem swap for $300. What's wrong with this picture?
I understand I have the ability to buy or not and that is my choice.
But when they are BLATANTLY lying about this $300 bucks I'd like to call them on it. |
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Brm
@optonline.net
from:
StreetSpirit
| reply to NJOOLUser
NJOOLUser, nothing I said was false, or even close to false.
Secondly, you took my "Page 9" quote completely out of context. If you actually read within context of surrounding comments on the thread, I was stating that there is more behind the scenes to this new technology than DOCSIS 3 modems. This had little to do with actual installs. The comment was in direct response to the assumption that this technology just landed in your doorsteps because a tech did a modem replacement. There were network upgrades that were required.
Thirdly, yes, a new drop may be required in some instances. I do not see what is fabricated here. If the tech's home health checks yield no reason to replace the drop, then obviously this would be an instance where a new drops is not necessary.
You're so caught up in blowing whistles about this fee. We get it, you are not going to order the service because of the fee. I've already told you that there are behind the scenes tasks going on. Take it at face value or completely ignore it. I have nothing to gain by lying to you, and clearly I'm not on some PR kick. |
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Brm
@optonline.net
from:
StreetSpirit
| reply to NJOOLUser
said by NJOOLUser :
"special care is taken during the activation process to ensure no disruption of service, and to confirm that wiring and computer configurations are able to support this very fast, first-of-its-kind, product," Maiella said.
Now I don't believe they should support the computer and local equipment BUT they are claiming that is part of the $300 fee. So I call BS yet again. I know I have the equipment to support it and yet here's someone (the OP) who clearly doesn't and they do a basic modem swap for $300. What's wrong with this picture?
This is probably the first time that I can honestly say you may have actually made a point. I would not expect, and never did expect that a field service technician would be qualified to determine whether or not a computer can support this service. 'Wiring' is accurate in that this refers to tap->modem wiring, and also modem->pc wiring (obviously USB is not supported), but that is as far as I would go in regards to computer configurations.
I'd say that post-install support is more of what we can provide for computer configurations. The tier 3 support should be able to provide exactly that. |
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NJOOLUser
@optonline.net
| reply to Brm
Well according to the OP's post he WAS basically just handed a modem and took 2 minutes to do the provisioning.
I do understand there was MORE done behind the scenes (head end's, CMTS, etc, etc, etc.) But in the end the OP only had a modem swapped, nothing more, nothing less than is done to standard or boost ool. |
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Zigma8
join:2007-07-20
Brooklyn, NY | reply to mforrest73
The 3 reps told me this when I called as I was trying to get answers. |
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Zigma8
join:2007-07-20
Brooklyn, NY | reply to NJOOLUser
Correct, he just did it like any other modem activation. Typed the MAC address in on the webpage and thats it. |
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Zigma8
join:2007-07-20
Brooklyn, NY
1 edit | reply to ISA2004
Um, my computer is capabel of handling the speed. My ethernet card is 1gb and I have an excellent computer. I am computer literate and I am a System Administrator in real life.
also, fyi, the tech did not even have the tools to properly test the connection. |
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Zigma8
join:2007-07-20
Brooklyn, NY
| reply to Zigma8
Alright,
I just came back from best buy, I wanted to upgrade my router and got a linksys rvs4000.. Trash... taking it back tomorrow.
Does anybody recommend any good gb routers? Thanks.
I am going to run more test, And I am also open to test. One of the reasons why I am not reaching 95+100mbps is most likely because my hdds. I have a core2duo, vista64 and 4gb of ram. |
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