jake1680
@shawcable.net
| Regular ping spikes
I am using a Shaw connection and I'm experiencing regular ping spikes. Both my and my brother (we're connected through a router) both experience these spikes. We've tried both reformatting one of the computers and purchasing a new router with no results.
After phoning Shaw multiple times they're unable to come up with a solution and said I should phone tomorrow when they have schedule for sending technicians, although they did give me a 4 hour window on Friday, 5 days from now. That's why I'm here, hoping to get possible solutions for my problem.
The ping spikes are regular, and are noticeable mostly while playing games. My brother plays Counter-Strike and other FPS's and I play World of Warcraft. While pinging google.ca, my ping jumped to about 10x of what it normally was every 8 seconds. Image below shows results of ping:
Any information or possible solutions would be greatly appreciated, thanks |
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jake1680
@shawcable.net | I forgot to mention I do have the new Motorola modem. |
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AnonShawUser
join:2006-06-17
Calgary, AB | reply to jake1680
Does this happen when connected directly to the modem? |
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bsasss
@shawcable.net | reply to jake1680
I am also getting having problems with shaw, every day, for a hour, the internet is down then after that it is completely slow and then its okay. EVERY DAY |
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jake1680
@shawcable.net | reply to AnonShawUser
Yes, this does happen when connected directly to the modem. |
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jake1680
@shawcable.net | The problem fixed itself for anyone else having it. It was probably a regional thing, and now my ping is constant. I guess Shaw is just slow. |
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jake1680
@shawcable.net | reply to jake1680
Now it's back, and I don't know why. I have no idea what it could be. |
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krobras
@shawcable.net
| Same ping problems over here (Vancouver) ... between 500ms and 1100ms across any site. Possibly a bad router ?? on the Shaw network because when I do a traceroute the IP closest to me (hop 2) doesn't resolve. Shaw has no service outage message on their support line though. Can't be bothered to call, don't want the usual run around. Hopefully they figure it out on their own. |
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jake1680
@shawcable.net
| I also live in Vancouver, perhaps it is an area thing. I bought a new router in order to see if that was it, and it had no effect. I called them and I believe whatever testing they do calculates an average, as they said the tests showed "nothing wrong" and a "steady connection." Even though a ping test obviously shows instability. |
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krobras
@shawcable.net
| Sounds like it is definitely a Shaw network issue since we're both having it (and probably others who are lurking). Surfing is slow and multiplayer gaming is impossible on certain servers that have a minimum ping requirement. We'll see how it is by this evening ... |
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krobras
@shawcable.net | And now its back to normal ... ping times of ~30ms consistently. |
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jake1680
@shawcable.net | I'm still spiking, although it's only to about 300. Still noticeable, still every 8 seconds. |
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Anonimuz
join:2008-12-08
canada | Could be an intermittent noise issue on the node... Can cause packet loss, etc. |
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jake1680
@shawcable.net | I don't seem to be losing any packets. How long do you think it'd take for it to get fixed? Been like this for over a week now I'd say. |
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Anonimuz
join:2008-12-08
canada | Well IF that is the issue, you should def. phone in so they can at least look into it or send a maintenance tech out to find it. If that is the problem it usually can get fixed in a day or two. |
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Crhamilton
join:2007-12-08
Calgary, AB
| reply to jake1680
Wow, I regularly get this as well. I called shaw and they say there is nothing wrong on their end. Probably 3 nights out of the week for a couple hours I will get regular ping spikes and its bugging the hell out of me too! And if I download something I can watch is slowly ramp up from 0 KB/sec to about 900KB/sec and back down to 0KB/s every 20 seconds or so while I get the lag spikes. btw, I am in Calgary. |
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Meng96
@shawcable.net | reply to jake1680
I'm getting insane lag spikes for the past week now. It is quite impossible to game with this lag spike since it occurs like every 5 mins for like several hours. Then it returns to normal and it happens again the next day. |
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secondchance
@shawcable.net
| reply to jake1680
i had these issues back in april and may, that had seemingly gone away.
I got through to someone on shaws end with half a brain and they sent out a tech who did nothing. All of june it was fine, although i didnt start gaming again till 2 weeks ago, which was fine until tonight when its started again.
the range from 300 to 1100 every 8 seconds and start around 11am and continue to 11 pm, everyday, without fail.
its to the point where im about to go to telus. |
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megazone23
join:2009-07-13
Vancouver, BC
| Ping and tracert results to ubc.ca (from a fresh boot, nothing running, spyware-checked, results)
I've been having issues also as of late (in the past few days)
Online gaming has been impossible as mines aren't even spikes. I mean, it's 2:30am right now and I'm still getting this. |
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amdprophet
@shawcable.net
| reply to jake1680
I've been having the same issue for almost a month. It seems to be a problem with rd1bb-ge3-0-0-4.vc.shawcable.net (64.59.159.178) in my area. When I do a continuous ping on it my ping jumps like crazy. I've already called a few times and I just phoned them again. Is anyone else in the Surrey/Cloverdale/Langley area having this same problem? |
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