mogulman
Premium
join:2002-09-09
Parker, CO |  No vmwi or stutter again
Stopped getting VMWI and stutter on my line again. Worked great for about a month or two. Now it stopped again for the last week.
Frustrating.... |
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mogulman
Premium
join:2002-09-09
Parker, CO
 ·ViaTalk
·Comcast Digital Vo..
 ·Comcast
| Tried reseting my cable modem. Reset my router. Reset the Linksys device.
Made sure ports didn't change. Verified that my router still has port forwarding enabled.
Tried different VT Proxies. Grimlock/East is my default. Tried West/Central.
Tried leaving myself a few more messages.....No luck...
I know when I call up its going to be my fault, or nothing they can do. Argh..... |
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mogulman
Premium
join:2002-09-09
Parker, CO
·ViaTalk
·Comcast Digital Vo..
·Comcast
3 edits | reply to mogulman
Waited on hold. Got through to a guy and explained the whole thing. He said there was pretty much nothing he can do. First he wanted me to put my PAP2T in the DMZ. I explained that I had port forwarding set up.
Then he said that I don't currently have a voicemail so there is no problem. So I left a voicemail with him on the phone. So there was a voicemail and no stutter.
He again said there is pretty much nothing he can do except have a server guy look at it. I explained that it would be good if he can have a server guy look at it. Then he said, "are you sure you want to create a ticket?", because the server guy won't do anything without my PAP2 in the DMZ. I said yes..please...
sheesh.. what a waste of time...
Right now the Stutter and VMWI seems to be sort of working. It takes about 10-15 minutes to turn on/off though. Some of the server changing must have changed something. Interesting thing is that only 1 of my 2 lines is getting the notification. Prior to 2 weeks ago, both lines got it.
I have a ticket but I'm doubtful anything will happen.
BTW.. I haven't changed anything in my network setup in the last 2 weeks when this started happening. |
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TexasPlus
join:2004-06-16
Bedford, TX
 ·Millenicom
·ViaTalk
| reply to mogulman
You are not alone. VMMI has not worked correctly for some time for me.
For several months it was taking 12 - 24 hours after Voice mail messages were deleted before the indicator and stutter tone stopped.
Now that problem has switched over to what you are reporting. Like most things ViaTalk, I just ignore it as I know it too will change.... sigh......
--
"The world is a book; those who do not travel read but a single page." -St. Augustine |
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VTJosh
join:2007-07-19
Clifton Park, NY
| reply to mogulman
I'm one of "the server guys" and I have looked over your account several times in the past - and again tonight just after your call. As we've seen previously, we are sending your adapter the signal to generate MWI almost immediately after you are getting voicemail.
Something between your adapter and our server is blocking that, and your adapter is not properly updating to indicate you have vm waiting.
Have you tried using the adapter in you router's DMZ as support suggested? Or perhaps directly off of your modem?
At this point I can say with certainty there aren't any issues with MWI and your account on our side of things. We need to figure out why the MWI update signals are not being received on your end to pin this down.
- Josh |
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mogulman
Premium
join:2002-09-09
Parker, CO
·ViaTalk
·Comcast Digital Vo..
·Comcast
| reply to mogulman
Thanks Josh. I appreciate you looking at it. I was hoping it would be something you could see. I just didn't appreciate the attitude of the first line guy not really wanting to create a ticket.
I have ports forwarded so DMZ shouldn't matter.
I'll try puting the pap2 directly connected to the cable modem. Last time that didn't make a difference. I forgot about trying that though. |
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mogulman
Premium
join:2002-09-09
Parker, CO
·ViaTalk
·Comcast Digital Vo..
·Comcast
| reply to mogulman
Tried the PAP2T directly connected to my Comcast Cable Modem. No luck.
Trace from my PC is the following:
2 * * * Request timed out.
3 8 ms 11 ms 10 ms ge-2-3-ur01.englewood.co.denver.comcast.net [68.
86.129.169]
4 9 ms 17 ms 8 ms te-9-1-ur02.englewood.co.denver.comcast.net [68.
86.103.114]
5 8 ms 19 ms 10 ms te-0-0-0-4-ar02.aurora.co.denver.comcast.net [68
.86.103.45]
6 31 ms 12 ms 16 ms pos-0-3-0-0-cr01.denver.co.ibone.comcast.net [68
.86.91.1]
7 9 ms 10 ms 17 ms te-4-4.car2.Denver1.Level3.net [4.79.82.57]
8 10 ms 17 ms 17 ms ae-32-54.ebr2.Denver1.Level3.net [4.68.107.126]
9 32 ms 36 ms 32 ms ae-3.ebr1.Chicago2.Level3.net [4.69.132.62]
10 34 ms 35 ms 36 ms ae-6.ebr1.Chicago1.Level3.net [4.69.140.189]
11 173 ms 217 ms 220 ms ae-13-53.car3.Chicago1.Level3.net [4.68.101.71]
12 199 ms 36 ms 32 ms xe-0-3-0.cr2.ord1.us.nlayer.net [4.71.101.14]
13 38 ms 34 ms 36 ms po6.ar2.ord1.us.scnet.net [69.31.111.6]
14 34 ms 34 ms 35 ms v327.aggr327.ord1.us.scnet.net [216.246.94.70]
15 35 ms 35 ms 34 ms unknown.ord.scnet.net [205.234.241.170]
So it's either Comcast or you guys. Although I don't know how to prove either one. Wireshark from a PC connecting to VT using X-Lite? |
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mogulman
Premium
join:2002-09-09
Parker, CO | reply to mogulman
ok..now everything seems to be working. Whatever it is that happens, about 1 day after I start complaining about it, things start to work again...
So its either coincidence, or something I am doing.... .... |
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dcurrey
Premium
join:2004-06-29 | I tried a couple calls this morning and wasn't able to reproduce the problem. They started and stopped within about 1 minute.
So they either fixed it or it was something tied to your account. |
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unknvoip
WWJID?
join:2006-07-25
Rochester, NY
·ViaTalk
| My VMWI got stuck on yesterday too. I turned it off on one line on my PAP2T and eventually it worked its way to the other line.
This is several times over the last month it has been inconsistent for me after being very reliable for the last year.
It seems that something is going on. |
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nycityny
Premium
join:2005-08-09
New York, NY
·PHONE POWER
·VoicePulse
·RCN CABLE
·ViaTalk
| reply to mogulman
Whenever VMWI stops working for me I end up finding out about the message via my e-mail account. I have all voicemail messages forwarded to e-mail and that is usually what notifies me.
Obviously VMWI and stutter should work 100% of the time, but when they don't there is the e-mail notification as back-up. |
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mogulman
Premium
join:2002-09-09
Parker, CO | reply to mogulman
Yeah... It's mostly the wife factor. Email notification is not big for her  |
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unknvoip
WWJID?
join:2006-07-25
Rochester, NY | Same boat here. I get SMS when a new VM arrives. The biggest issue is that the indicator will not always clear promptly. |
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B
Premium,MVM
join:2000-10-28 | reply to mogulman
I've got the opposite problem. My MWI light never turns off, yet I've had voice mail disabled forever.
-- B
--
In a realm outside causality and function |
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dcurrey
Premium
join:2004-06-29 | B if you have a pap2 type device you can turn off the message waiting under user1 and user2. Then under line1 and line2 turn off MWI Serv and VMWI Serv. |
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davis_mc
join:2006-08-09
Colorado Springs, CO
| reply to mogulman
Funny, I have the exact same problem. I have a grandstream, a pap2 and an rt31p2. However, the rt31p2 does not have a problem - thankfully being that it's my business liine.
The rt31p2 is my office line device, pap2 is my wifes and grandstream is mine.
The funny thing is I called and spoke to a CSR, same thing as you...nothing changed on viaTalks side, (supposedly); well nothing changed on my side either. (I would think I'd know if something changed.) Everything has been working fine with my network setup for years (to include the pap2 and the rt31p2) I put the the grandstream on many, many months ago. I didn't have any problem with VMWI until a few weeks ago and I thought like many other VT issues that it would "mysteriously" resolve itself.
The CSR was really no help and very frustrating. Not but an hour off the phone with the CSR (mind you that nothing was cleared up then and wanted me to put the grandstream infront of my router which is a no-go) and I have port-forwarding happening as well (always have) but it suddenly started working again. Interesting. However, NOW, I have the situation where it won't stop with the shutter tone!
Even more interesting, my wifes pap2 IS in the DMZ and always has been (the others had the port forwarding because the router only allowed one item in the DMZ) BUT she's not getting the shutter tone AT ALL.
VT, please address this inconsistent situation with VMWI. |
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scottww
join:2009-05-28
Eden Prairie, MN
| Me too -- this is very frustrating.
I had an SPA3000 which exhibited the late VMWI, and I just switched to an SPA9000-based system which exhibits the same behavior. It works sometimes, other times it does not...
I'm forwarding ports (5060-5080, plus RTP ports), I setup STUN and am doing a NAT keep-alive -- at this point I don't know what else I can try on my end....
In practice, I also am covered personally by the emails sent when a voicemail is left, but this has a WAF of zero....
sww |
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TexasPlus
join:2004-06-16
Bedford, TX
·Millenicom
·ViaTalk
| said by scottww  :Me too -- this is very frustrating. Yes, yes it is very frustrating, and I just wish ViaTalk would be straight with us.
The problems I related above have now magically self corrected during the last week. The only action I took was to reboot the PAP more than two weeks ago. 
--
"The world is a book; those who do not travel read but a single page." -St. Augustine |
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VTJohn
Premium
join:2006-09-14
Clifton Park, NY | reply to mogulman
Re: No vmwi or stutter again
Can anyone still experiencing this problem please PM me the Proxy that you are using? Thanks. |
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