Powderpig
@qwest.net
| [DSL] Dropped connection when I pick up phone line = dead modem?
Modem: Actiontec GT701-WG
ISP: Qwest
When I pick up the phone line or, more annoyingly, when I get an incoming call, my modem has been resetting its connection. I figured it was just a bad filter, but after going through all 6 phones in the house one at a time, either all 6 filters died in the past two days or it's something else.
After performing various DSL voodoo rituals on my phone line for an hour or so while I waited on hold, the Qwest tech at least agreed with me that it was not an issue with the filters, but suggested that I try replacing the modem. My modem is out of warranty, so before I go on a fishing expedition with my wallet I'd like to hear anyone's opinion on whether a modem can be responsible for these dropped connections.
Unfortunately, my neighbors are all on cable so trying another modem without buying one doesn't seem like a possibility.
Thanks! |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs: | Re: [DSL] Dropped connection when I pick up phone line = dead mo
»EarthLink DSL FAQ »My DSL disconnects when I answer the phone or when the phone rings. |
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Powderpig
@qwest.net | Yeah, the first thing I did was go through the FAQ here, but Qwest DSL and phone said there was no MTU. So, back to the original question: can the modem be causing this? |
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Powderpig
@qwest.net | I should also mention that it was working with no problems for 3 years. The issues with dropped connections started a couple of days ago, and don't coincide with any changes to our phone/DSL/computer setup. |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
1 edit | reply to Powderpig
said by Powderpig :
Yeah, the first thing I did was go through the FAQ here, but Qwest DSL and phone said there was no MTU. So, back to the original question: can the modem be causing this?
MTU is just one thing listed as a possibility in the FAQ. I suggest that you reread the FAQ. If you look at the FAQ and read all the supporting links you will see that the Modem is not listed as a possibility for your symptoms.
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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ewth8tr
Premium
join:2005-04-03
Salt Lake City, UT
| reply to Powderpig
Have you tested it at the NI? I had this same problem a few months ago and replicated it at the NI. I still changed modems in case it was that, but even with the new modem it was still occurring. I am only a few hundred feet from my dslam, but after having a tech replace every other thing, he moved me to a different pair between the RT and the pedestal and it cleared my problem. |
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