jschwar
Premium
join:2000-12-15
Morton Grove, IL
| 2701HG-b question with VPN
My girlfriend has a 2wire 2701hg-b installed with her ATT dsl account. it seems to work just fine with her mac, but she had problems today a little with it asking for her password, but that's no big deal. My problem is with my dell PC connecting wirelessly to the 2701. After I connect to my VPN at work, the 2701 disables my wireless network connection and I can't enable it again through network connections. I can only seem to boot up and that gets it going again. I'm really not that familiar with the 2701hg-b but I'm more familiar with the netgear router that I have at home. Does this need a firmware upgrade? I doubt it's been updated in quite a while. Does this gateway support VPN? She doesn't use VPN so it wasn't a requirement until I came along. Thanks for any help.
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jschwar
Premium
join:2000-12-15
Morton Grove, IL
| I notice some more problems when I was getting the logs for this post. It happened twice that I had to reboot because my connection became disabled and then when I was shutting down, something called the connection tray had to be ended manually by request. I assume this is relavent?
Here's the logs that I suppose I was supposed to post. SOrry, but I am only at my girlfriends house on the weekends so that's when I can post this stuff. Here they are:
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jschwar
Premium
join:2000-12-15
Morton Grove, IL
3 edits | Also, if I need a firmware upgrade, does anyone know the approved versions that SBC/Att will support?
i've heard that that can be a problem. Also, the serial number of the gateway is 220821019051. Hope that helps. I don't think it would hurt to enter it, right?
Also, I noticed that netbios is turned off in the router both inbound and outbound. Could that be the problem with my PC?
Here's more information:
Troubleshooting – Upgrade History
Current Version
Model Number: 2701HG-B Gateway
Hardware Version: 2700-100594-004
Software Version: 5.29.109.5
Upgrade Log
Initial Software Version: 5.29.109
Thanks,
Jim
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efflandt
join:2002-01-25
Elgin, IL
 ·AT&T Midwest
| reply to jschwar
I apparently have an older 2701HG-B (which might have been a refurbished one that warranty replaced a 2700HG-B). Its firmware version is 5.29.47 (no updates available).
What VPN are you using. I use a SonicWall client (a version of ipsec) which is supposed to be NAT aware, and did not have to do anything special for it for my wireless laptop on the 2Wire. In rare cases when it did not work, it was odd hours or weekends when I was not even sure if the other end was allowing connections.
Does your VPN allow you to selectively set just certain subnets through the VPN, and other things still through your default network, or does it take complete control and route everything through the VPN? My SonicWall icon shows a green vertical bar when accessing something through the VPN and red bar for access not through the VPN. When disabled, the icon has a red diagonal slash through it. |
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jschwar
Premium
join:2000-12-15
Morton Grove, IL
| I use the Cisco VPN client and I have a work laptop I am using from that location so there's not much I can do to it. It's corporate with all the rules and regulations of a big corporation. I doubt the problem is with the cisco VPN software, but I can see if there's an update from work. Do you need any other information from my 2wire gateway? I'm new to this forum and I haven't quite figured out the rules and the 2wire console yet.
Thanks,
Jim
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jschwar
Premium
join:2000-12-15
Morton Grove, IL
| reply to efflandt
I don't think the Cisco VPN client supports split tunneling which I think is what you are talking about. Either that or our company doesn't want us to use it. Probably the latter.
Also, my girlfriend is getting dropped connections on her Mac Book so the problems are not limited to my PC.
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jschwar
Premium
join:2000-12-15
Morton Grove, IL
| Not sure what from this page I'm supposed to post, so here goes.
Troubleshooting – DSL Diagnostics
General Information
DSL Line (Wire Pair): Line 1 (inner pair)
Downstream Rate Cap: 3008 kbps
Downstream Atten. at 300kHz: 11.5 dB
Uncancelled Echo: -16.6 dB Ok
VCXO Frequency Offset: -42.6 ppm Ok
Final Rx Gain: 4.7 dB Ok
Impulse Noise Comp. Tones: 0 Ok
Excessive Impulse Noise: 0 Ok
Impulse noise protection: 0.00
Delay of latency path: 0.25 ms
Training History
Downstream Upstream
Time Line Rate Max1 Max2 Max3 Mgn1 Mgn2 Attn Pwr CRCs FECs INP DLY Rate Max Mgn Attn Pwr CRCs FECs Mode Vendor State Exit Code Echo VCXO Rx Gain INC Tones
2009/05/14 08:57:57 PDT 1 3008 8128 8128 8128 18.0 19.0 15.6 3.7 440 0 0.00 0.25 512 960 16.0 10.0 9.3 146 5 G.DMT Annex A Alcatel 229/103 ERR_DMA -17.0 -38.8 4.5 0
2009/06/05 16:45:20 PDT 1 3008 8128 8128 8128 18.2 21.0 15.7 3.9 474 0 0.00 0.25 512 964 16.0 10.0 9.4 248 56 G.DMT Annex A Alcatel 230/105 ERR_LOS_LIMIT -18.0 -41.0 4.7 0
2009/06/13 10:56:13 PDT 1 3008 8128 8128 8128 17.9 19.0 15.7 3.6 34 0 0.00 0.25 512 964 16.0 10.0 7.6 13 0 G.DMT Annex A Alcatel 229/103 N/A -16.6 -42.6 4.7 0
Notes:
Time Time of last update
Max1 Max. rate at start of connection
Max2 Current or final estimated max. rate
Max3 Current or final estimated max. rate without INC
Mgn1 Noise margin at start of connection
Mgn2 Current or final noise margin
DLY Delay of latency path
Bitloading
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OFBulldog
@qwest.net | reply to jschwar
If you're both connecting by wireless, what are your wireless settings? How far are you from the modem? Is there anything between you and the modem that can block or interfere with the signal? |
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jschwar
Premium
join:2000-12-15
Morton Grove, IL
| one is a macbook and the other is a pc laptop. i also have an iohone that connects just fine. the modem is located in an alcove that overlooks the downstairs where the pc macbook and iphone are located and nothing is in the way. it's about 20 - 30 yards away. they all connect wirelessly. the pc wireless setting connects via wep with password using wireless-g. the macbook also does. thanks for the help!
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OFBulldog
@qwest.net
| ok, so we'veestablished that your pc, mac and iphone allcan connect wirelessly. The issue is that your pc is having issues with the connection staying enabled after you've connected to your VPN at work.
If I'm reading this correctly, after you reboot, everything seems to be fine for a while and then starts going south. Is this a work pc? Since you have Cisco VPN software, I'm going to assume that it is.
Here's the sticky part. Nowhere in here have you described having to restart the modem at all. You seem to have experienced most of the connection issues with the mac having a few also. I'd ask your IT departmentto back-up and then re-image your drive as ther may be soething going on there. Also, depending on the location of the mac when it's dropping connection, it could also be a setting in the modem for the wireless. Check and see if you have a cordless phone by the modem. If you do, is it a 2.4GHz cordless? Check your wireless channel and power settings. I'd use channel 2 or 10 with a power setting of 10. |
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jschwar
Premium
join:2000-12-15
Morton Grove, IL
| The thing is my laptop is fine at home with my netgear wireless-n router so I don't think it's the laptop at all. I never seem to have a problem at home.
But that tip about the cordless phone might just be the problem. I'll try it this weekend. Thanks for your time and effort and patience.
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OFBulldog
@qwest.net | No problem and BTW, I forgot to tell you that the 2wire is also VPN compatible. I use it all the time. |
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