gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs:
 ·AT&T U-Verse
 ·AT&T CallVantage
·Comcast Digital Vo..
 ·Comcast
4 edits |  Welcome U-Verse Tier 2 Agents
I thought we should put a post out welcoming the new U-Verse Tier 2 techs that are helping out in the forum. These are official AT&T techs that deal with U-Verse specifically not ADSL that way David can deal with other things.
You can contact them one of the three following ways.
1) Lastly you can post in the AT&T Direct forum which only the AT&T techs can read your thread. First read the posting rules here »Posting Rules - and the link to the actual AT&T Direct forum is »/forum/sbcdirect
List of AT&T Techs »/who?rr=234
2) You can email them at the following address uversecare@att.com and they all will receive it which is nice since they work different hours.
3) PM them directly. You need to be aware they all work different times. Not the most secure method but many use it. Also remember PM'ing means only that person will see it.
Also I would like to welcome Alex bluepoint951  who deals with Dispatch and Techinician related items like botched install dates, missed appointments, address validation, etc.
You can contact Alex through the direct forum or email him at helprequest@sbcglobal.net
Below are the following Tier2 agents.
Matt = mmay149q
Josh = josha
Sam = samt2agent
prestonj
Alex = bluepoint951 |
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mmay149q
join:2009-03-05
Dallas, TX
| said by gdm :I thought we should put a post out welcoming the new U-Verse Tier 2 techs that are helping out in the forum. These are official AT&T techs that deal with U-Verse specifically not ADSL that way David can deal with other things. You can contact them one of the three following ways. 1) PM them directly. You need to be aware they all work different times. Not the most secure method but many use it. 2) You can email them at the following address u-versecare@att.com and they all will receive it which is nice since they work different hours. 3) Lastly you can post in the AT&T Direct forum which only the AT&T techs can read your thread. First read the posting rules here » Posting Rules - and the link to the actual AT&T Direct forum is » /forum/sbcdirectList of AT&T Techs » /who?rr=234Below are the following Tier2 agents. Matt = mmay149q Josh = josha Sam = samt2agent Thanks GDM!!! We are glad to be here too, so if anyone has any issues, or needs help, don't be afraid to ask, if we are backed up, we might give you to another agent so that you can be responded too/helped quickly. And the best way to reach us is via E-mail with your billing account number and a good call back number to reach you. Thanks, Matt. |
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Flippant
So Much For Subtlety
Premium,Mod
join:2000-06-04
Katy, TX | Yes welcome to the forum, your help is greatly appreciated. |
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schja01
I need to get a life.
Premium,MVM
join:2000-04-27
Morton Grove, IL
clubs: 
·AT&T U-Verse
 ·AT&T Midwest
| reply to gdm
Thanks for the "heads up" gdm .
I want to take a moment to publicly thank mmay149q
for taking me under his wing and working to finally resolve my excessive correctable error count. Without his dedication to getting the job done I would still be having my problem.
Thanks mmay149q and all the level2 techs here. Your assistance is most definitely appreciated.
J |
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ozzy6900
join:2005-01-11
West Haven, CT
·AT&T U-Verse
| reply to gdm
These guys are really busy so give them a chance to do their work. I was working with Josh via the AT&T intra-company IM Service and believe me, he is dealing with multiple problems at one time.
Way to go, guys! Thanks for your time and efforts. |
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ILpt4U
Premium
join:2006-11-12
Lisle, IL
·AT&T Yahoo
·AT&T U-Verse
·magicjack.com
| said by ozzy6900 :These guys are really busy so give them a chance to do their work. I was working with Josh via the AT&T intra-company IM Service and believe me, he is dealing with multiple problems at one time. Way to go, guys! Thanks for your time and efforts. intra-company IM -- also known as "Q"...
In some ways, its more fun than public IM programs  |
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djrobx
join:2000-05-31
Valencia, CA | reply to gdm
Great to have you guys here! |
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schja01
I need to get a life.
Premium,MVM
join:2000-04-27
Morton Grove, IL
clubs:
1 edit | reply to ILpt4U
said by ILpt4U :
intra-company IM -- also known as "Q"... Hmmmm. "Q" is a "Star Trek NG" character. That explains a LOT !!
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mmay149q
join:2009-03-05
Dallas, TX
| said by schja01 :said by ILpt4Uintra-company IM -- also known as "Q"...[/BQUOTEHmmmm. "Q" is a "Star Trek NG" character. That explains a LOT !!
[/BQUOTE :Q is also in Star Trek Voyager, and Deep Space Nine, He is one of the characters in the Star Trek saga to have been in so many shows, I can't remember if he ever appeared on Enterprise, like Data did (Well, playing as Dr. Soon) but you get the point, and I've let my nerdness show too much!!! =P --
"Technological progress is like an axe in the hands of a pathological criminal." -Albert Einstein |
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Madtown
join:2008-04-26
Madera, CA | reply to gdm
It good we have this type of support here on DSLR. |
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Graystoke
join:2006-03-24
Stockton, CA
·AT&T U-Verse
·Comcast
| reply to gdm
Another "Thumbs Up" for Matt. He helped get my problems with U-verse Voice fixed. A big thanks, and much appreciated to Matt.
Now if he can only get those construction guys to fill in the hole in my front yard.  Just kidding Matt.  |
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redbean
@sbcglobal.net |  reply to gdm
I need help/answer. i want the guide to show less channels maybe 4 or so. there are too many showing right now and i am unable to read. please please someone help me. i really know nothing about at&t u-verse! |
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mmay149q
join:2009-03-05
Dallas, TX
| said by redbean :
I need help/answer. i want the guide to show less channels maybe 4 or so. there are too many showing right now and i am unable to read. please please someone help me. i really know nothing about at&t u-verse!
Please send an e-mail to uversecare@att.com, so we can create a ticket, what you will need to include is a good call back number, and your billing account number, so we can get ahold of you and help you over the phone. Thanks, Matt, U-Verse Tier II Technical Support.
--
"Technological progress is like an axe in the hands of a pathological criminal." -Albert Einstein |
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mmay149q
join:2009-03-05
Dallas, TX
1 edit | reply to Graystoke
said by Graystoke :Another "Thumbs Up" for Matt. He helped get my problems with U-verse Voice fixed. A big thanks, and much appreciated to Matt. Now if he can only get those construction guys to fill in the hole in my front yard. Just kidding Matt. Thanks Graystoke, let me see what I can take care of for you, I will call and see if we have anything on your ban that's scheduled, and if not I will get it scheduled. Matt.
--
"Technological progress is like an axe in the hands of a pathological criminal." -Albert Einstein |
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Graystoke
join:2006-03-24
Stockton, CA
·AT&T U-Verse
·Comcast
2 edits | said by mmay149q :said by Graystoke :Another "Thumbs Up" for Matt. He helped get my problems with U-verse Voice fixed. A big thanks, and much appreciated to Matt. Now if he can only get those construction guys to fill in the hole in my front yard. Just kidding Matt. Thanks Graystoke, let me see what I can take care of for you, I will call and see if we have anything on your ban that's scheduled, and if not I will get it scheduled. Matt. Thanks Matt. That would be great. The wife is getting a little upset because of the hole in her garden, and part of the fence being down. |
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mmay149q
join:2009-03-05
Dallas, TX
| reply to gdm
Just to give y'all an update, I will be leaving 1 hour early on Wednesdays from now on, so on Wednesdays I will be with you from 2pm - 11pm Central Standard Time, and will be able to help you with tickets.
Thanks, Matt.
U-Verse Tier II Technical Support.
--
I'm an AT&T Employee dedicated to phenomenal customer service! Don't believe me? Check out my kudos! »/profile/1626573 |
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Mr Anon
@sbcglobal.net | reply to gdm
Awesome! That means that even anon users can get some assistance? Either way its great to have the support, welcome! |
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mmay149q
join:2009-03-05
Dallas, TX
| reply to gdm
Just to add to this, if you are going to e-mail us, it would be nice if you include this with your e-mail.
1.) Your U-Verse billing account number.
This can be found on your U-Verse bill.
Should be something like 100123456, 101234567, 102123456, or 103123456.
2.) A good phone number for us to reach you.
So we can call and walk through some things on the phone.
3.) An alternate contact number if you are having VoIP issues.
Thanks, Matt
U-Verse Tier II Technical Support.
--
I'm an AT&T Employee dedicated to phenomenal customer service! Don't believe me? Check out my kudos! »/profile/1626573
»Welcome U-Verse Tier 2 Agents |
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bluepoint951
join:2001-03-20
Carrollton, TX
·Verizon FIOS
·AT&T Southwest
1 edit |  **Note For Address Validations**
I want to thank GDM & David for allowing me to help you all; there are just a few things I would like to request if/when you contact us for an address validation.
Please include the following:
1.) USPS Mailing Address to the home in question
2.) DSL/AT&T Telephone number that is in service at this address [if applicable]
3.) Surrounding neighbors that have service or that you know Pre-Qualify
4.) Your name/person to be contacted
5.) Phone Number and/or email address where you want to be contacted.
Please be as concise and specific as you can be; the more information that your have can be helpful to getting to the root of the issue.
We strive to work as quickly as we can, however, it may take a week, two, or sometimes three to get a response from the field depending on the area. A good contact number and email are preferred to ensure your are notified of the results.
--
AT&T UVerse Dispatch Center - SouthWest
Covering AL, AR, CA, FL, GA, KS, MO, NC, NV, OK, SC, TN, & TX |
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jaa18
join:2003-02-05
Batavia, IL
| reply to gdm
I truly think this is a way to prevent issues as well as solve problems. Thanks for being here.
Now, I am scheduled to have installation on Wednesday the 29th for 4 TVs, 8 Meg Internet and 2 phone lines. This is to replace the 6 Meg DSL, comcast and move 2 of the 3 lines I presently have. Do not need the 3rd anymore.
My main question is "What Can I Do Before the Installation to Better Prepare For the Install?" I would like to make this as smooth and easy as possible for the installers.
Any info is appreciated. Thank you. |
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