Cleanhead
join:2007-10-02
Canada
|  reply to Cleanhead
Done and done.
I was under annual agreements just to lower the price but they let me out of those (with refunds) in 2007 when I started screaming at the higher-ups after their mediator lied outright to me about filtering and their faulty technology knocked my phone off-line every day for months, just as the children arrived home after school.
None of the suits or "problem solvers" above the Hull tech. support supervisors would ever return my calls or emails. Bell still doesn't have a leg to stand on with my personal story, though they have friends in power and have kept a straight face on the public spin.
For awhile I did want to keep my three letter email address from last century and knew that I would never get the unlimited account back if I gave it up. But even with the Teksavvy login I eventually wanted to vote with my feet for net neutrality. And I will save money as well as make a point in dumping my last Bell service.
They'll be glad to see me leave as well because my customer service file is apparently quite extensive.
My 30 days ends next Friday and the credit card company has already been told not to allow Bell to post anything except refunds. (I got a letter from Bell last week telling me their May automatic pre-payment didn't go through. They wanted to hang on to that money and refund it some eight months later, as they did with a previous cel phone account.)
Bell, along with CRIA, has turned me into a Net Neutrality campaigner and now even a Charlie Angus supporter!
Meanwhile I'm shopping for a modem and I will have questions about router configs. |
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BellBillVictim
@teksavvy.com
| said by Cleanhead  :[...] the credit card company has already been told not to allow Bell to post anything except refunds. (I got a letter from Bell last week telling me their May automatic pre-payment didn't go through. They wanted to hang on to that money and refund it some eight months later, as they did with a previous cel phone account.) Genius, proactive move.
(They fooled you once, eh? "Never again!" you say : )
I'll add note of your idea to a sort of template for Bell-to-TSI migration I did up (»Migrating from Bell to TSI - Step by Step Instructions) for those who might be (prudently, IMO) motivated to employ the degree of caution you've described. |
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good stuff
@videotron.ca
| reply to Cleanhead
hey, I respect what you did, 110%.
More should be like you.
"I started screaming at the higher-ups after their mediator lied outright to me about filtering and their faulty technology knocked my phone off-line every day for months, just as the children arrived home after school."
Please submit this problem in the teksavvy direct forum found here: »/forum/teksavdirect
They will do a couple of things ( I guess)
a) check your line stats out to determine if a line/quality problem exists, and
b) document your VOIP problem during "throttle times" so they have a valid complaint to submit to the CRTC, as required.
Charlie Angus just rocks.
I salute you for your stance.
If any problems creep up, do let us know.
The move you did with the CC company is what ALL should do.
+10 for your proactive stance. |
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